John Lewis Reviews

2.7 Rating 2,393 Reviews
41 %
of reviewers recommend John Lewis
Based on 2,393 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

Does John Lewis deliver on time?
(4 years ago)
Greater than 41% of reviewers feedback is John Lewis normally delivers on time.
(4 years ago)

Delivery - Average

Industry Average
He immediately offered to replace the item and arranged for delivery of the new one to our local Waitrose store to be exchanged the following day.
- Anonymous