Lidl UK Reviews

Name: Lidl UK
Rating: 2.58

2.6 Rating 661 Reviews

37 %

of reviewers recommend Lidl UK

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2.6

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 1 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

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“The security guard was really rude! Absolutely disgusting!”

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Posted 4 years ago

“I want to return the broken hand vacuum cleaner (I used it 10 times maximum) but I lost my receipt. It has 3 years guarantee. I'm trying to contact customer service but without luck. I don't know what else to do. I don't go there often now because there is no social dystancing, staff and customers don't bother to cover their face. Lidl is loosing more than then they realise.”

Helpful Report

Posted 4 years ago

“Sadly I had an issue with a product (a box with mouldy product in) I contacted Lidl and recieved a standard we'll get back to you. That was a month ago. Calling LIdl simply doesn't work as their phone line says we are experiencing high demand and cuts you off or leaves you hanging on average for 18 minutes at which point I simply hang up. I have now sent three email all of which have been ignored. My advice is don't bother calling Customer Services as they don't give you any. I'm not sure why they bother with the pretence in their adverts of caring about their customers. Once they have your money they have no interest in you. It is sad because they are a good shop. They just don't have any Customer service. Once you accept that its best to find a shop that actually helps its regular customers.”

Helpful Report

Posted 4 years ago

“Be careful with those dodgy vouchers, I was issued a £10 off after spending over £200 in Nov only to find they took it back before the expiry date. I needed to return an item and used the card so that they were not out of pocket as the return item had been discounted with a £2 off voucher mid month, I purchased a few other items which amounted to around £7. The manager of the store assured me the £10 was safe as value of goods were below £10. I actually asked him at the check out. I had planned to use the voucher for my weekly shop (before expiry) but they decided to whip it back after the £7 spend. Having contacted customer services and waited 48 hours for written reply they have just brushed me off! So beware....messing with people's lives, just not on! Going from elation at winning to feeling very disappointed with the outcome. May consider moving my custom elsewhere.”

Helpful Report

Posted 4 years ago

“Three purchases failed in one week, was told the battery for portable vacuum was not covered and would cost the price of the whole unit, the PIR lights were in a dangerous condition. Customer services did not even reply. On my last visit to Lidl's it was so overcrowded I left, this is how they acted in a lock down! Lidl was my favourite shop now it is a nightmare.”

Helpful Report

Posted 4 years ago

“Why does Lidl publish magazines, on the day stated for these offers they have never got half of them, annoying”

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Posted 4 years ago

“The Lidl Plus App is a good idea in theory, but there are too many restrictions, making it very frustrating to use.”

Helpful Report

Posted 4 years ago

“The new Lidl Plus coupon / discount scheme is only available to people who can afford Smart Mobile Phones! The “poorer” people who can’t afford the phones and who are in the income group that would benefit most from the scheme are eliminated from it!”

Helpful Report

Posted 4 years ago

“The toilet at Lidl in Romford (near the high street/gym) was horrible. Dirty everywhere as if hasn't been cleaned for the whole month. Good customer service. Poor cleaness. I cant imagine the state of the kitchen where that bakary is being baked.”

Helpful Report

Posted 4 years ago

“Lidl at first was not to bad, was able to talk to staff in swansea store, but during the last few month their store has been a pain to shop at, due to a member of staff having personal issues while I shop there, I made complaint to Lidl to how their staff treated me and now every visit can be on edge, they look, watch and talk to each other through their microphone, leting everyone know you made a complaint about one of their staff members so customer service has gone down hill when I shop there now, they are now rude towards me, but seem fine to others, this shows that they dont respect me shopping there.”

Helpful Report

Posted 4 years ago

“The customer service was absolutely fantastic in dealing with my enquiries.”

Helpful Report

Posted 4 years ago

“been cheated and overcharged yet again. went to kelso store yesterday and bought 4 items . including some milk which was set at a reduced price. after arriving home from a 10-mile bus trip, I noticed on my receipt I had been charged full price for the milk, I normally check my receipt before leaving shops but was in a hurry for the bus. this has happened at this store before and they don seem to take the inconvenience of having to return to the store for a refund seriously enough, and put it down as a little mistake, but because they're not taking the care at the till to scan the correct bar code, id say its more like reckless carelessness, cheating and misleading customers, and against trading Standards legislation. will be keeping the unused milk that clearly shows the reduced price and the receipt as proof . im fed up of getting cheated at this store. beware and always make sure they give you a receipt and check it before you leave, or Report to Trading Standards. any overcharging is classed as misleading and against trading Standards legislation.”

Helpful Report

Posted 4 years ago

“The shop prices are very good, however don’t try and contact them about a complaint or wrong pricing. Twice the check out machine that adds up your shopping for the month was not working, the first reply was, You have to receipt put against your account, you can use a old receipt, what a muppet! Do they have school kids doing they replies. 🤡”

Helpful Report

Posted 4 years ago

“Bought a toaster 1st September 2019 in Lidl. On 25th August 2020 when just under a year old it was faulty and not working. It had a 3 year warranty. Have e mailed many times with no response, then when I did get a reply they wanted my receipt which I sent a copy but still heard nothing. Phoned customer service and after holding on phone for 25 mins to speak to someone they said they would send me a letter to take with toaster to the shop to get a refund. Letter never came. Have e mailed many more times but am getting nowhere. I have even sent a letter to head office by signed delivery but they have not answered. LIDL ON PRICE , LIDL ON CUSTOMER SERVICE. What more can I do to get refund! Will not be purchasing anything else from them.”

Helpful Report

Posted 4 years ago

“I bought a silvercrest vacuum cleaner in September 2019 with a 3year warranty the power brush stopped working after 1 year 1 month went to Lidl in kelso was told more than a year old would have to contact consumers services they put me through to manufacture how said the power brush was not part of vacuum cleaner and was not covered by warranty so 3 year warranty is only one year and I do not understand how the power brush is not part of the vacuum have you tried vacuuming the floor with out the brush.lidls 3 year warranty is rubbish”

Helpful Report

Posted 4 years ago

“New App waste of time! I’ve experienced the same as others have said .. I’ve not had one offer applied by using the app . £1 scratch card win ,20% discount nuts, Pizza discount. It encourages you to buy the products then you don’t get the discount. Causes a faff with the speed of the tills for no benefit. I’m deleting mine ! Wish you would get back to your core values you are not M&S!”

Helpful Report

Posted 4 years ago

“New Lidl store on Rope Walk, Bedford. Staff at till pulling mask down under chin whilst serving customers. Customers walking round store with masks under nose and actually pulling mask right down on occasion. Surely this is against the law with the Covid restrictions. Come on Lidl managers, supervise your staff and pull customers up for not abiding by the law.”

Helpful Report

Posted 4 years ago

“Wont be shopping with Lidl again Wont be shopping with Lidl again, i went last week to get a bottle of Voka where i sore some one i new, him and his girlfriend were also looking at the drink when they went to get served they were refused because they did not have their id, i was also at the check out, where i was also refused to be served even though i told them that what i was buying was for me not them, i am 59 so its a good chance it was not because i did not have id. This same sales person i had had annoyed me a few weeks before, i had gone to the self service with a £9.99 bottle of vodka where i found i had not got my debit card in my pocket ( self service is card only ) so i asked could i pay cash at the check out where this sales person turned around and said have you got the money to pay for it. no i dont look like i dont have two pennies to rub together. SO MORAL IS DONT TALK TO ANY BODY YOU KNOW IN LIDL OR YOU MIGHT GET REFUSED TO BE SERVED. i put a complaint in which i know they received as i got an autoresponder now over 2 weeks later that is all i have received.”

Helpful Report

Posted 4 years ago

“Lidl Plus App Downloaded it twice as is didn’t work the first time. Says vouchers out of date when still days to run, won’t work at the till, won’t record my spend and even causes an error code at the till! I would rather Lidl stuck to low prices at the till rather than manipulating us with so called loyalty cards - counterproductive. Also does ok without gimmicks!”

Helpful Report

Posted 4 years ago

“The Lidl plus rewards scheme is absolute rubbish. My £100 monthly spend wasn’t registered apparently even though I scanned the app each time I shopped. I miss out on my £2 reward voucher which means I will now be shopping elsewhere..... when i queried it then didn’t want to know. Terrible customer service ☹️”

Helpful Report

Posted 4 years ago

Lidl UK is rated 2.6 based on 661 reviews