Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good material”

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Posted 5 years ago

Thanks for the kind review

Posted 5 years ago

“Really good delivery”

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Posted 5 years ago

We aim to please!

Posted 5 years ago

“Great KWD boys jacket , excellent service! Would definitely recommend...thank you very much”

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Posted 5 years ago

Our pleasure! Pleased your son likes it!

Posted 5 years ago

“Speedy delivery!”

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Posted 5 years ago

Thanks for the 5* Review!

Posted 5 years ago

“Avoid this company if you expect a refund !!!. They signed for my returned items 27th August and after several emails still no refund or credit note OR NO REPLY FROM ALL EMAILS. They will reply to your review apologising and tell you to email them help@lostrockstar but they still don’t reply. I am contacting trading standards and so should everyone else who have had this same problem AND FROM READING REVIEWS THERE ARE SEVERAL OTHER COMPLAINTS”

Helpful Report

Posted 5 years ago

Hi Lisa I just checked this for you and your credit note was emailed to you 3 days after your item arrived at our warehouse. If you havent received it, or would like another email sending with the code - just write to us, help@lostrockstar.co.uk Regards

Posted 5 years ago

“Very happy with my purchases( two hats) items arrived in time and very nice and fashionable”

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Posted 5 years ago

We stock a wide range of caps... when you're ready for more, you know where we are!

Posted 5 years ago

“Ordered an item, paid for next day delivery, it’s been over 2 weeks now and still not revived it! 4 emails to this company and not had anything back! Shambles of a customer service!”

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Posted 5 years ago

“I will never use this website again. Sent my order back for a refund and 5weeks after it been signed for I’m still waiting for my money with no explanation? Tried 3 times to make contact by email and through there website and been ignored every time. The customer service for this website is just non existent!”

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Posted 5 years ago

“Ordered 2 pairs of Jeans which I don't like. Went to return them and instructions on the website state the returns form must be used but no returns form was included with my delivery. Have emailed several times requesting a returns form or some assistance but have been completely ignored. Will not use again and do not recommend as their customer service is non existent!!”

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Posted 5 years ago

Hey You can download our returns form on the returns page of the website. It's hyper linked and in bold. Regards

Posted 5 years ago

“Only received one item when two were ordered but payment for both items was taken. Tried contacting multiple times but no response. Safe to say I won’t be ordering again. Update* still haven’t received second item or refund 3 weeks later, even though I was told it was shipped. Only response you get is from writing a review”

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Posted 5 years ago

Hi Zander One of your items is on back order and this was noted on your invoice paperwork. I have just checked and this has been shipped to you now. Regards LR

Posted 5 years ago

“Absolutely superb”

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Posted 5 years ago

Always! Thanks for the feedback

Posted 5 years ago

“Great service”

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Posted 5 years ago

Glad we could help and thank you for the review.

Posted 5 years ago

“Quality jeans”

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Posted 5 years ago

Thank you for the 5* Review!

Posted 5 years ago

“Perfect as always!”

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Posted 5 years ago

Thank you for your custom!

Posted 5 years ago

“Fast delivery. Item as described”

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Posted 5 years ago

Thank you for the 5* Review

Posted 5 years ago

“Order came quickly and well packed. The only thing wrong was my son didn’t get his free drawstring bag. Not an issue to me so 5 stars it is.”

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Posted 5 years ago

Hi Lee Sorry about this, at the time of your order we were out of stock. However, now they are back in stock I have made arrangements for the bag to be sent to . Regards LR

Posted 5 years ago

“Still not received my item I’ve emailed several times an no answer so what review could I possibly give you except a poor one!”

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Posted 5 years ago

Hi Philip Your wife / girlfriend has messaged us via Facebook and we've provided assistance there. Regards LR.

Posted 5 years ago

“Have I been robbed? After trying on my two items, I wanted different sizes. I sent the items back and 30 days after the items arrived back with lost rockstar (signed delivery) I have not received a refund, exchange of sizes or any replies to my emails asking about the returns.”

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Posted 5 years ago

Hi James If you can drop us an email we can help with your query. Please email help@lostrockstar.co.uk and include your order number at all times. Thank you.

Posted 5 years ago

“Hi there ive been waiting for a refund from you for over two weeks so I can't at this point give you any positive feedback many thanks Charles Pitnam”

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Posted 5 years ago

“Great item, fast delivery - arrived before expected date.”

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Posted 5 years ago

Thank you for the kind review!

Posted 5 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews