Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent - ordered - product looks like the picture, fits well, good quality. Easy!”

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Posted 6 years ago

“Quick and easy to navigate”

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Posted 6 years ago

That's what we do! Thanks for taking the time to leave a 5* Review

Posted 5 years ago

“After ordering and not receding anything after a full week despite paying extra for quicker delivery, I contacted them via their website. A week later still no response and still no goods arrived. I then contacted them again via their website telling them to either contact me or I would be driving to their offices to get a refund. I received the following email from their customer services team “Ok ten men, your tracking number is 3204823990000D4A124F8 Please check with royal mail when they will deliver.” Rude response, so I replied; “Well what else do you expect when my order hasn’t been delivered and you’ve just ignored my first query.. not really ten men is it - not even an apology for the delay or anything. Got a lot to learn about customer service and keeping repeat business. That tracking number is a waste of time, see below screenshot. Not even attempted to deliver yet. When was it posted?” To which they replied “ ITS NOT INVALID IT JUST SAYS AN UPDATE WILL BE PROVIDED WHEN DELIVERY IS ATTEMPTED THEY HAVENT ATTEMPTED DELIVERY YET. IF YOU WANT TO KNOW WHEN THEY WILL DELIVER - CALL THEM!” Probably the worst customer service experience ever received, and being so aggressive when they are in the wrong delaying sending my goods and ignoring my initial query. Doubt they will have many repeat customers or much of a business at all if this is how they plan to carry on trading...”

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Posted 6 years ago

“Brilliant!”

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Posted 6 years ago

Thanks for the feedback!

Posted 6 years ago

Thanks for the 5* Review

Posted 6 years ago

“I am beyond disappointed after returning a pair of jeans at the end of may I still haven’t received a refund and have had no corespondents from this company, despite submitting a query form. There is no contact number or email so I am able to speak to someone, I would highly advise for people not to deal with this company”

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Posted 6 years ago

Hi Leighann Our customer service email is help@lostrockstar.co.uk which is available on our website or via our contact forms. Regards

Posted 6 years ago

“Ordered a top, was delivered quickly. Great fit.”

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Posted 6 years ago

Simple as that! Thanks for the review

Posted 6 years ago

Thank you for the kind review!

Posted 6 years ago

“Product looks nothing like the picture and you can’t return hats so I’m now stuck with a £30 hat I can’t wear.”

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Posted 6 years ago

It's correct we cannot accept headwear back due to hygiene reasons. This is clearly stated on our terms and conditions. Regards

Posted 6 years ago

“Perfect service”

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Posted 6 years ago

Thank you for the review

Posted 6 years ago

“Good service”

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Posted 6 years ago

Thank you for the kind review

Posted 6 years ago

“Pleased with item and delivery. Many thnaks Will order again”

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Posted 6 years ago

We look forward to welcoming you back soon!

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Our pleasure! Thank you for taking the time to leave a review.

Posted 6 years ago

“Professional and prompt awesome”

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Posted 6 years ago

Thank you for the feedback and we look forward to welcoming you back soon

Posted 6 years ago

“Package still hasn’t arrived been over a week and ordered next day delivery, contacting bank for fraud”

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Posted 6 years ago

Hi, As we discussed via emails - our system put an automatic hold on your order due to a high risk issue. The system emailed you to advise of this and asked you to provide further identification. Once this was provided your order was released and delivered on 04 Jul 2019. I am sure you can appreciate we take attempted fraud orders very seriously. While its inconvenient to have a delay on your order, its something we must to do ensure our customers are not a victim of fraud. Thanks

Posted 6 years ago

“Love my twinset avora brand is so nice quality”

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Posted 6 years ago

Thank you for the feedback, we welcome you back very soon!

Posted 6 years ago

“Never fault these guys. Fast and efficient and always the latest gear”

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Posted 6 years ago

Thank you for your repeat orders, it doesn't go unnoticed.

Posted 6 years ago

“I still have not received my item and I purchased a pair of shorts off your website last Saturday”

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Posted 6 years ago

“Stay away from this lot, absolute racquet. Order two pairs of jeans for holiday, both came and they were the wrong size. Emailed them straight away to no response. Emailed twice more after returning the items special delivery over three weeks later still no response. No hardship, credit card have refunded me and their legal claims team are dealing with these crooks..”

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Posted 6 years ago

HI Returns are processed as quickly as possible and at the time of writing this its been 10 days since we received your item. The banks processing times alone are 5-7 working days. Regards LR.

Posted 6 years ago

“I ordered a white Kings will dream t-shirt it even stated white on the invioce but it was a black t-shirt that was sent. Luckily for me a friend brought the black one from me saving me the cost of returning it. I reordered another white one but it ended up costing me two lots of postage. I won't shop with you again.”

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Posted 6 years ago

Apologies for the mix up. Sometimes this does happen as we have a large amount of stock. We do have a returns process you can follow for a mis-pick but glad you managed to sell it on. LR.

Posted 6 years ago

“I ordered on 31 of May with standard delivery it is now 10th of June and my order still hasn’t arrived and the company has chosen to not communicate with my order”

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Posted 6 years ago

“Efficient, speedy delivery and products were all to my satisfaction. Will undoubtedly use again.”

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Posted 6 years ago

Thanks for the 5* review!

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews