Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

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“Good quality and perfect fit.”

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Posted 6 years ago

Thanks for the kind review!

Posted 5 years ago

“Very good choice and service”

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Posted 6 years ago

Thats what we do...

Posted 5 years ago

“Very fast and secure shipping . Thanx Rochstar”

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Posted 6 years ago

No problem! Thanks for the kind review!

Posted 5 years ago

“Ordered items a few times and always arrive very quickly and accurately, never had any returns due to wrong size sent or poor quality.”

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Posted 6 years ago

“I ordered a Muscle Monkey High Neck Track Top in Burgundy - Small on Friday 3rd May with RM 24hr delivery. I was not in a hurry for this item so when it had not arrived I didn't worry. 10 days had passed and still no package so used the website form to chase it up which stated 48hr response. No reply! I tried again with no reply once more. I saw on their site that they could also be contacted through facebook. I sent a direct message in which an automated reply referred me back to the website. I looked at reviews site and saw that this was a place that they seemed to reply to people's reviews. Not been a good experience. I would just like my item or a refund. Update. Absolutely no response to my issues. Never been ripped off like this by an online retailer before. You are taking a big risk ordering from this company as you can see from the other reviews too. Aviod, you have been warned!!”

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Posted 6 years ago

“Missing order and no refund or any contact after I’ve emailed three times about where the missing item is , unsatisfied”

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Posted 6 years ago

“I made my order with Lost rockstar over a month ago the dispatch email was quick and I expected a prompt delivery. As it still stands over a month later I am still to receive my order. I have sent numerous emails to which initially I had only a Royal Mail tracking number which wasn’t active or working, further emails were sent and ignored and I had a unhelpful and rude reply telling me to take up my grievances with Royal Mail. I have had no assurance from the company with any of the issues and have found the customer service rude and extremely unhelpful to the point where emails have been ignored. I contacted Royal Mail on the 21st May as the online reporting tool didn’t recognise the tracking number to be told it had never been processed into there system by the business user lost rockstar so had never been In their system for delivery. Despite an urgent email request asking for a resolution to this issue I have yet to receive any correspondence from the company despite this clearly been their issue. Overall this is easily the worst company I have ever had the displeasure of using online and would not consider ever using them again would strongly advise people to against using them due to the issues I have highlighted. I am financially out of pocket and don’t foresee the company assisting me in resolving this issue anytime soon.”

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Posted 6 years ago

“Didn't send the correct product”

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Posted 6 years ago

Apologies you received the wrong item. You can follow our returns procedure and this will be swapped for you. Thanks LR.

Posted 6 years ago

“Ordered a pair of jeans for 1-2 day delivery, 13 days later and still no jeans. Emailed the company 5 times and messaged on Facebook but only got 1 snotty email reply to say they was looking into it. Poor communication and customer service”

Helpful Report

Posted 6 years ago

Hi Ryan Thanks for your review, as we are communicating with you via email we've also stated that Royal Mail are looking into where your order is. When they give us the answer, we will relay this to you also. Unfortunately they offer a 2-3 day communication timescale and emailing us every few hours does not speed the process up at their end. Thanks LR.

Posted 6 years ago

“Hat is too small but due to the returns policy regarding a sale item it can’t be returned. Doubtful I’d use again”

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Posted 6 years ago

Hello All our caps are one size fits all, they are adjustable at the back. It's correct we cannot accept hats back due to HYGIENE reasons. Sale items we do accept back and our full T&C's are presented at checkout. Regards LR.

Posted 6 years ago

“Love my bag, fast delivery too”

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Posted 6 years ago

Thank you for the feedback, its great to hear you love your item

Posted 6 years ago

“Can't fault at all! Would definitely use again and highly recommend”

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Posted 6 years ago

Thanks Lucy for the positive feedback

Posted 6 years ago

“Great service !!”

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Posted 6 years ago

Hey, Thanks for taking the time to leave a fantastic review. We look forward to welcoming you back soon. LR

Posted 6 years ago

“Fast delivery. Good condition”

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Posted 6 years ago

Hey, Thanks for taking the time to leave a fantastic review. We always aim for a fast and efficient delivery service. LR

Posted 6 years ago

“Excellent product delivered on time thanks”

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Posted 6 years ago

Hey, Thanks for taking the time to leave a fantastic review. We always aim for a fast and efficient delivery service. LR

Posted 6 years ago

“Very good quality, jacket exactly as description. Arrived within three days,, my grandson was delighted with his birthday present. Will order from you in the future.”

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Posted 6 years ago

Hey Mark, Thanks for taking the time to leave a fantastic review. We look forward to welcoming you back soon! LR

Posted 6 years ago

“Love the products and order quite frequently from the website! However, a bit disappointed in the delivery options as I’ve ordered next day delivery before quite a few times and before the cut off time for it to be delivered the next day, and it hasn’t happened a few times. Considering you obviously pay more for that, it’s a shame it doesn’t come when you specifically paid more for it to do so!”

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Posted 6 years ago

Hey Sam, thanks for the feedback, if you could email us the order numbers in which your delivery has been delayed we can look into this for you and sort something out for one of your future orders. LR.

Posted 6 years ago

“They only sent half of the order. I emailed them as they asked (they hide their phone number) and they ignored me for 2 weeks. I am still trying. AVOID the company. 11/5/19 - Further to your reply to my review. 1. you have ignored about 5 emails. That is rude and very poor customer service. You don't provide any other way of contact. Very poor customer service. 2. you were not standing here when I opened the hoodie package and ONE hoodie dropped out so how you can have "checked this" I don't know. I am still awaiting a refund on ONE hoodie. Still a dreadful company despite your publicly nicey, nicey reply.”

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Posted 6 years ago

Hey Nigel I just checked this and it looks like you ordered two hoodies and thats what we've delivered? We note on your emails you ordered these in error and required the joggers to match the hoodie. Once the additional hoodie is returned to us, and you place and order for the joggers the situation will be resolved. We dont have a call centre as we are online based and use email, facebook etc to communicate. Thanks LR.

Posted 6 years ago

“Top quality jeans , will purchase again”

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Posted 6 years ago

Hey ethan, thanks for the feedback - we look forward to welcoming you back soon. LR

Posted 6 years ago

“Fantastic service delivered before the day it was due to come great products thanks”

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Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews