Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome quality and delivery on time . Will shop again”

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Posted 6 years ago

Thanks for the positive feedback!

Posted 6 years ago

“Great service quick delivery will defo shop with again”

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Posted 6 years ago

Hey Sam - thanks for the review! It means a lot!

Posted 6 years ago

“Fast delivery great service would definitely recommend 👍🏼”

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Posted 6 years ago

Thanks for taking the time to leave feedback!

Posted 6 years ago

“Very easy to order. Quick delivery and the quality of the product is brilliant . Will definitely order again.”

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Posted 6 years ago

Thanks for taking the time to leave feedback! We look forward to welcoming you back!

Posted 6 years ago

“Very fast delivery for a very good quality jacket. It came as a slim fit which is what I was looking for”

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Posted 6 years ago

Hey Tyrone - thanks for the 5* review!

Posted 6 years ago

“Outstanding products, My order was delivered before the arrival date,amazing products on the website,couldn’t reccent Lost Rockstar enough!”

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Posted 6 years ago

Hassan - thanks for the review!

Posted 6 years ago

“The quality of the coat we received was good however I paid for next day delivery and only received goods 3 days later which was down to company dispatch rather than courier”

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Posted 6 years ago

Thank you for the feedback. Please note that our next day delivery cut off is 4pm. I can see you ordered this at 22.54pm. The order was processed the day after you ordered it and delivered the next day. Regards LR.

Posted 6 years ago

“I ordered a jacket on 29/10 and it arrived 1/10 which was a decent delivery time however my parcel came as the wrong delivery.I immidietly emailed lost rockstar when possible however I wasn’t able to get the help I needed. The return policy states the delivery return cost will be reimbursed however this week I had to return the parcel at a cost of £11. Very disappointed”

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Posted 6 years ago

Hello I have just checked the mailbox and cannot see you have emailed through the proof of delivery slip. Once you've sent that in a credit will be processed. Thank you.

Posted 6 years ago

“The order had come fairly quick but as I had to return the product due to it not being the right size it’s been a week now and I my refund hasn’t been processed. I know other people who has brought a product of your website, returned it, and have got their money back all in less than a week. That would be the only fault.”

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Posted 6 years ago

Hello, Just to let you know, on occasions the banks processing time for the funds to show on your statement are 5-7 working days. Unfortunately we cannot speed this side of the refund process up, but rest assured your return has been processed. LR.

Posted 6 years ago

“Fantastic service a pleasure to deal with”

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Posted 6 years ago

Thank you for the feedback. It was a pleasure to help you.

Posted 6 years ago

“Quick delivery! Great product! My son will love it!”

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Posted 6 years ago

Thanks for the feedback Wendy!

Posted 6 years ago

“Love my new jacket!”

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Posted 6 years ago

Thanks for the feedback!

Posted 6 years ago

“regarding the response to conor price review why do you feel the need to blame the courier or even worse the customer. looking through your reviews this has happened quite alot your company fail to answer the door for returns but you happily take the money and use every excuse possible not a great way to run a bussiness i will not be shopping on your website again as your customer service is shocking”

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Posted 6 years ago

Hello, Thank you for your order. I can see you ordered on 8-10-18 and your jacket was delivered shortly after. Should you have an issue with your order or any query please contact us on help@lostrockstar.co.uk. Regards. LR.

Posted 6 years ago

“Over two weeks still the jacket no where to be seen . Paid the money £80. Had to raise a dispute. First order with this company ever Got the jacket after raising the case with PayPal. At least jacket is ok, fur is not exactly it looks in the picture, overall it is acceptable.”

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Posted 6 years ago

Hi Sonia Unfortunately we experienced a stock issue with your jacket which is now in stock and has been sent to you this week. We have communicated this to you via email. Regards LR.

Posted 6 years ago

“ordered this jacket it was too big so returned to lost rockstar by special delivery within the 14 day timescale only to have jacket returned 18 days later as no one from company answered the door to sign for return also never bothered to book a redelivery so royal mail held on to the parcel for 18 days then returned to sender i have now contacted lost rockstar by email at least 8 times with no reply this failed delivery cost me £11 and i still have the jacket which is too big”

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Posted 6 years ago

Hi I would recommend speaking to your courier regarding this issue as this is something we've never seen before. Our Royal Mail deliveries are delivered to us daily without fail. Please double check you have sent to the correct address. We have reached out to you by email. As you have emailed us, with no return item/s at our premesis its been very difficult to understand your issue and without your tracking number impossible to investigate your query. Regards LR.

Posted 6 years ago

“Lovely quality shirt at a good price. Lost Rockstar Ltd service and updates were very good.”

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Posted 6 years ago

Thanks for taking the time to leave feedback

Posted 6 years ago

“Great game in on time”

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Posted 6 years ago

Thanks for taking the time to leave a review!

Posted 6 years ago

“Cant fault anything, very good.”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Very pleased with my purchase, excellent quality items, will definitely shop with rockstar again, very quick service”

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Posted 6 years ago

Hey Jordan, thanks for the positive feedback and we look forward to welcoming you back soon.

Posted 6 years ago

“Disappointed with refund postage charge to customers”

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Posted 6 years ago

Hi Ali, I assume you are referring to a refund which was issued to yourself. Your order qualified for free delivery and was subsequently returned to us thus not qualifying for free delivery. This is stated in our terms that a standard 3.99 fee is deducted from the items value. Thanks LR.

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews