Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 136529Ordered a pair of gym king jeans and roya 1 top,both were faulty so I ordered them again the the 15th sep then only one top arrived with no jeans ??10 days since I purchased them!? WHERE ARE THEY?????emailed 3 times and no reply!”

Helpful Report

Posted 7 years ago

Hello - I have tracked your parcel/s and both are showing as delivered. If you have any further queries specific to your orders please get in touch.

Posted 7 years ago

“I was happy with the fast delivery, however the return process is very slow. I sent off a return over a week ago and I have not even received a confirmation email that my refund is being processed yet. However, the time was received 6 days ago.”

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Posted 7 years ago

Hey Luke, Thanks for the review. You will receive an email once your return is processed, usually within 10 working days.

Posted 7 years ago

“Fast delivery love my new clothes will defo order again”

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Posted 7 years ago

Thanks for the feedback and we look forward to welcoming you back!

Posted 7 years ago

“Prompt response and delivery, many thanks”

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Posted 7 years ago

Hey, thanks for taking the time to leave feedback!

Posted 7 years ago

“Great choice of clothes.”

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Posted 7 years ago

Thank you for your 5* Review. We always bring the freshest clothing first!

Posted 7 years ago

“Simple returns service. Ordered a size too small for me and had a replacement within 2-3 days. No fuss. Easy and will shop again.”

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Posted 7 years ago

Thank you for the feedback!

Posted 7 years ago

“Everything perfect. The best website around, wouldn't think of shopping elsewhere.”

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Posted 7 years ago

Thank you for the kind words!

Posted 7 years ago

“Reviewed last week, I have not received my refund or any response to the multiple emails I have sent over the past 2 months!!! Company is a scam! Replied on this website saying refund was processed and was emailed which is a LIE! Do not use. Also you cannot respond or submit another review from the same account. Company states to email the help address but they never reply. Prove my refund and prove you have sent an email! Daniel”

Helpful Report

Posted 7 years ago

“On my previous post 2 days ago, this is complete lies and you have not refunded the money and have not emailed me. I have contacted help@lostrockstar.co.uk multiple times but there is never a reply!! Forward the email confirmation that you supposedly sent back in July and provide proof that a refund was processed!!”

Helpful Report

Posted 7 years ago

“Order hasnt arrived and tried emailing twice without any reply”

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Posted 7 years ago

Hey Gary, we're still looking into this for you and once we have an update will drop a reply. Thank you for your patience.

Posted 7 years ago

“I am so pleased with Lost Rockstar delivery was so quick. My son showed me this site and I ordered for him thinking it would take up to 2 weeks to be delivered but had my order in 5 days”

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Posted 7 years ago

Thank you for the positive feedback.

Posted 7 years ago

“Lots of choice. Short delivery time. All items as described. Very satisfied with my purchase, will return in future.”

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Posted 7 years ago

Thank you for your feedback, we look forward to welcoming you back soon.

Posted 7 years ago

“Worst customer service/ non existent. Returned my order within 14 days using tracked and signed but still waiting for a refund over 2 months ago. Filled in the online returns help form multiple times and sent separate emails but have had no reply. Other review websites have many customers with the same issue warning the returns are a SCAM!”

Helpful Report

Posted 7 years ago

Hello - you were credited for this return and emailed confirmation of this in July. If you have further queries please email help@lostrockstar.co.uk - please check your junk and spam folders.

Posted 7 years ago

“Quality clothes”

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Posted 7 years ago

Thank you for taking the time to leave feedback!

Posted 7 years ago

“Fantastic service, great notifications for delivery. Items delivered ahead of schedule.”

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Posted 7 years ago

Thank you for the amazing feedback! We look forward to welcoming you back soon.

Posted 7 years ago

“Really quick delivery and great prices”

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Posted 7 years ago

That's what we do! Thanks for the feedback.

Posted 7 years ago

“Fantastic products, could not be happier with my purchase!”

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Posted 7 years ago

Thank you for taking the time to leave feedback, its much appreciated!

Posted 7 years ago

“everything was oke.”

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Posted 7 years ago

Thank you for the feedback!

Posted 7 years ago

“Only a 14day return policy, not long enough when you have to try and find time to send it back.”

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Posted 7 years ago

Hi Sean - sorry you find 14 days a bit short. This is pretty standard with most fashion retailers. Thanks for your feedback nevertheless.

Posted 7 years ago

“Really good and never let me down”

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Posted 7 years ago

Hey Alfie, thanks for your continued custom! Thanks and Regards

Posted 7 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews