Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“fast delivery and brilliant customer service”

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Posted 6 years ago

Hey Richard - Thanks for your review! We're pleased you were happy with our service and welcome you back soon.

Posted 6 years ago

“Simple and fast will deffo use again”

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Posted 6 years ago

That's what we do! We would love to welcome you back soon

Posted 6 years ago

“Brilliant clothing will be shopping here again”

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Posted 6 years ago

Thanks for the review Jake... see you soon!

Posted 6 years ago

“Easy to order, good price and quick delivery”

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Posted 6 years ago

Thank you for taking the time to leave a review!

Posted 6 years ago

Thanks for the review Louisa!

Posted 6 years ago

“Not the same as seen on website sending it back”

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Posted 6 years ago

Hi Jordan - thanks - but how was our service? I guess you received your item quickly?

Posted 6 years ago

No problem. Once your item is back with us we will happily process this under our returns policy.

Posted 6 years ago

“The delivery was quick and the product arrived as described.”

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Posted 6 years ago

Hey Michael - Thanks for taking time to leave a review!

Posted 6 years ago

“Poor service in communication no response after several emails and attempts to make contact regarding returns.”

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Posted 6 years ago

Hi - please check your junk folders for our reply. We did advise that as per our terms, we cannot accept worn swimwear back for a return. Regards LR.

Posted 6 years ago

“No problems”

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Posted 6 years ago

Thanks for taking the time to leave feedback Jordan

Posted 6 years ago

“Incredible service all round.... perfect”

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Posted 6 years ago

Hey Paul, thanks for taking the time to write a review!

Posted 6 years ago

“Excellent service. Quick delivery. And quick replies on email. Brilliant quality clothing!”

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Posted 6 years ago

Hey Luke, thanks for taking time to leave a review, we look forward to welcoming you back soon.

Posted 6 years ago

“Very pleased with my purchase 😃”

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Posted 6 years ago

Hi Nial, thanks for the feedback!

Posted 6 years ago

“Very fast delivery and excellent customer service”

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Posted 6 years ago

Thank you for your feedback, it means a lot!

Posted 6 years ago

“Brilliant fast reliable service”

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Posted 6 years ago

Hi Mark, thanks for the review! Much appreciated.

Posted 6 years ago

“Order 130134. Tried to deliver my return items on the 30th no one signed for my package I then had to organise a redelivery- which can I say is not for me to do but people whom work at the company. The package was redelivered on Friday I want someone to confirm they have it and will give me my refund - Royal Mail saying delivered but all my emails from lost rockstar are being ignored. This is the worst service I have ever had currently £200 out of pocket if no one gets back to me I will be re porting this to trading standards seems like an ongoing issue. Bitterly disappointed”

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Posted 6 years ago

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Posted 6 years ago

“I ordered a hoodie from you. Great Quality and good delivery times”

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Posted 6 years ago

Thanks for the review mate!

Posted 6 years ago

“I sent my order on July 23 and only 7 days after that Lost Rockstar sends me a story of the order. After this I have written several times asking for the tracking number and there is no response, they have only done it to ask me for the order number, which I send in all emails ... very bad service !!!”

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Posted 6 years ago

“Deliverys are a little expensive but it did come on time. Will definitely be using lost rockstar again.”

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Posted 6 years ago

Hey Josh - Thanks for taking the time to leave feedback, we have a few different delivery options ranging from free to £5.99 for the UK - each service varies depending on your needs. Spend over £50 and UK delivery is free.

Posted 6 years ago

“I received my order on monday and it arrived with an item missing. My order number was 130241 and the item missing was an xlarge khaki fresh corture tshirt ( im writing this in the hope they see this but i doubt it). Ive sent multiple emails and form submissions via the website with no progress. I.had one email back asking what item was missing which is information ive already provided multiple times and is now extremely tiresome. Ive sent emails to help@lostrockstar.co.uk and tweeted them and I'm being ignored. I'm after a telephone number to actually speak to someone but unable to fnd one attributed to this compamy Im bitterly disappointed in the service ive received from lost rockstar and seemingly have no confidence that this will get resolved. I have asked for a refund on the t-shirt that didn't arrive that was apart of my order but again have had no response so as it stands im now out of pocket for the money i paid for this t-shirt with nothing to show for it. *update replying to lost rockstars reply below* I can't believe im relying on a review forum for correspondence since lostrockstar aren't getting back to me via email. 1. there is nothing in my junk/spam apart from 1 email i mentioned above which has you stating which item was missing which i replied back to. There is nothing else in spam/junk inbox you name it, you haven't replied back to anything else since. 2. And most importantly i haven't received the item in question. You've checked CCTV which i appreciate but im telling you this item did not arrive. There was 1 parcel that arrived on Monday umtampered with, which had the invoice and 2 of the 3 items. Im not making this up. What else do you want me to do, how else can i prove that i didn't receive this item? Please consider your response because if this isn't resolved then i will be taking litigation and seeking legal action. Regards Greg”

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Posted 6 years ago

Hi Greg We have reviewed the CCTV from the packing desk and located your order and can see the tshirt was included in your parcel. We have replied to your email - please check your junk and spam folders and get back to us. Thanks

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews