Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never buy from lost rockstar again I paid £5.99 for next day delivery and had it week later and made numerous of email to lost rockstar and still wait for them to reply”

Helpful Report

Posted 7 years ago

Hi Julie - please check your junk and spam folders for a reply. Unfortunately orders made on Friday evenings are not picked and packed until the following Monday. We do state this online. Thanks for taking the time to leave feedback however good or bad. LR.

Posted 7 years ago

“Order 128531 I ordered a shirt on 11 July and received an incorrect one which I returned by return of post. Despite several emails I am still waiting for a refund nearly two months later so it seems I will have to report this to trading standards to try to resolve this issue.”

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Posted 7 years ago

“online description and pictures were accurate.”

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Posted 7 years ago

Thank you for taking the time to leave your feedback!

Posted 7 years ago

“Very pleased with the order I placed and quality of the Items, just took so much long than expected and payed for 3-4 days delivery and didn’t receive till the 6th day.”

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Posted 7 years ago

Hey Kieran - sorry your delivery took longer than our estimated times. Hope this is just a one off with your local Royal Mail sorting office.

Posted 7 years ago

“Excellent, thanks ao much !”

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Posted 7 years ago

No problem! Thanks for the feedback!

Posted 7 years ago

“Sorry have not received jeans yet dispatched august20th according to email”

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Posted 7 years ago

Hi Kevin - the tracking is showing as delivered on August 22nd. If you have an issue please email us help@lostrockstar.co.uk

Posted 7 years ago

“perfect service will be ordering from you again”

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Posted 7 years ago

Thanks for the feedback Lee

Posted 7 years ago

“Great service”

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Posted 7 years ago

Thank you for taking the time to leave a review Lindsey

Posted 7 years ago

“Great clothes, great service!!! Will use again”

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Posted 7 years ago

Thanks for the review. We look forward to welcoming you back soon.

Posted 7 years ago

“I ordered a top from lost rock star which came very quickly,however i have been waiting for 2 weeks for a hoodie they now claim.i never ordered and when i sent the confirmation for the order they have just been ignoring my emails.”

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Posted 7 years ago

“Very happy with my order. Good to get some great things from lost rockstar for my holiday”

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Posted 7 years ago

Thanks for taking the time to leave feedback Spencer

Posted 7 years ago

“Item came very quickly and all the arrangements were seamless. Couldn't be happier!”

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Posted 7 years ago

Thanks for taking the time to leave a review Haroon

Posted 7 years ago

“Very good”

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Posted 7 years ago

Thank you for taking the time to leave feedback

Posted 7 years ago

“Ordered 2 Fresh Ego Kid caps! I got free delivery and the caps came excellent condition! Will order from here again would recommend Lost Rockstar to my friends and family.”

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Posted 7 years ago

Thanks for taking the time to leave a review!

Posted 7 years ago

“Fantastic range of clothing, delivery is very quick! Discount and special offers are always spot on!”

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Posted 7 years ago

Hey Adam, thanks for the feedback! We look forward to welcoming you back soon.

Posted 7 years ago

“Order came next day, good communication. Will order again”

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Posted 7 years ago

Hey Xavari - thanks for your custom and we welcome you back soon.

Posted 7 years ago

“Hi the service is ok nice quick delivery very good”

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Posted 7 years ago

Hey Spencer, thanks for taking the time to leave a review! Much appreciated.

Posted 7 years ago

“Prompt delivery. Quality garments for sale. However the retuns service leaves a lot to be desired. Deducting £4.00 off of my return/refund for delivery charges seems a little steep, especially when I sent item back myself, Recorded Delivery for £1.50. Work that one out.”

Helpful Report

Posted 7 years ago

Thanks for the feedback. To clarify, your original order qualified for our "free delivery over £50" spend. Subsequently, when you returned one item, your order value dropped below £50 and the free delivery offer was retracted. This is part of our terms and conditions and pretty standard practice with most online retailers. Nevertheless, we are please you are happy with the service and item/s you received.

Posted 7 years ago

“My items arrived in the time stated and were in top condition! Will be using lost rockstar again!”

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Posted 7 years ago

Thank you for your feedback and we look forward to welcoming you back soon.

Posted 7 years ago

“Sent item back”

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Posted 7 years ago

Hi James - thanks for making use of our returns policy. Do you have any feedback about the service, or the item you received? I can see your item was delivered in 2 working days so assume you are happy with the speed of delivery etc.

Posted 7 years ago

Hi James - thanks for your review. We're glad you made use of our returns policy. I can see your order was delivered in 2 working days so this is at least one positive for you.

Posted 7 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews