Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful!! Made a order last Tuesday and still haven’t received it over a week later and I am going on holiday tomorrow which is what the shirt was for!! Emailed them numerous times, even on all there social media accounts and they do not get back to you!! Never experienced such bad customer service in all my life! £40 out of pocket and nothing to show for it! FUMING!”

Helpful Report

Posted 6 years ago

Hi Tony Your order is showing as delivery attempted and a calling card left for you to make arrangements to collect your item. Please follow the instructions on the calling card left by Royal Mail. Thanks LR

Posted 6 years ago

“Got the wrong colour of item”

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Posted 6 years ago

Hi Holly - sorry about this. I assume you have followed our instructions on the returns policy page and returned the incorrect item. I have just checked and we've had no communication from you, but if you need any assistance, please drop us a message.

Posted 6 years ago

“Item received with a small amount of silver paint on the cap which was covered up by a sticker.”

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Posted 6 years ago

Hi Tom - its very unlikely the hat would come into contact with paint. The sticker on this cap is actually made of a foil material. If you are not happy with the cap, please do follow the instructions on our Returns page.

Posted 6 years ago

“Quick and easy ordering and delivery”

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Posted 6 years ago

Thanks for your feedback Claire! We look forward to welcoming you back soon.

Posted 6 years ago

“I placed my order on Saturday 21st and have emailed twice with no reply, I would like to know where my order is please”

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Posted 6 years ago

Hi Darcie As per our emails to you, your order has been dispatched on the selected 2-5 working day service you requested. We kindly ask you allow this time for the delivery to be made. Thanks LR

Posted 6 years ago

“Great website and delivery”

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Posted 6 years ago

“Amazing quality”

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Posted 6 years ago

Hi Ricardo - thanks for taking the time to leave a review!

Posted 6 years ago

“Really pleased with both of the tops I ordered, very good quality and a lovely fit for my partner.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Been a week and I’m still waiting for my order...”

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Posted 6 years ago

Hello... Your order from 16th July was delivered on 18th July 2018. Tracking no. 320482399000045AB94AD Your item was delivered on 18-07-2018.

Posted 6 years ago

“I have emailed Lost Rockstar several times and have not had a response. I am still awaiting my refund postage due to sending the faulty flip flops back. I have also tweeted but again no response!! I!! They have asked me to change my review but would like to show everyone my experience of this company. I have now contacted the financial ombudsman. Previous review: I have emailed Lost Rockstar three times asking what I need to do with regards to sending the flip flops back after breaking within 1 day of wearing them and they have not responded! :-( Today I received a refund for the flip flops but am still awaiting my £3.95 for returning the faulty flip flops! Can you please email me to confirm you have refunded my postage as you are not answering my emails ?!”

Helpful Report

Posted 6 years ago

Hi We received your faulty item today (23/7) and it has been refunded to you already. Regards LR.

Posted 6 years ago

“superb, originally ordered wrong size but was easily and quickly returned and re sent”

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Posted 6 years ago

“Amazing quality and easy to adjust. Looks great 👍🏻”

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Posted 6 years ago

Thank you for taking the time to leave feedback of your experience with us!

Posted 6 years ago

“Excellent service. Thank you”

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Posted 6 years ago

“Easy to order and delivery on schedule”

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Posted 6 years ago

Thank you for taking the time to leave a review!

Posted 6 years ago

“Fast delivery, excellent price.”

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Posted 6 years ago

Hi Kirsty - Thanks for taking the time to leave your feedback.

Posted 6 years ago

“Fast delivery payed for next day it actually came next day which is a surprise as I ordered from footasylum but took over a week”

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Posted 6 years ago

Hey Sean - thanks for leaving feedback, we're glad you're pleased with the service, we do what we say on the tin! LR.

Posted 6 years ago

“I have not yet received my order and there is no contact number”

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Posted 6 years ago

Hi Martin, We have replied to your email. Please check your junk. Your tracking number has been given to you by email. Please ensure you respond to the Royal Mail card which was left at your address to make further arrangements. Any problems, email us on help@lostrockstar.co.uk

Posted 6 years ago

“Although i have recived the T-Shirt i ordered last week i am still waiting for the Baseball cap that hasnt arrived yet! Can someone help with this please.”

Helpful Report

Posted 6 years ago

Hey Grant, Glad you received your order - drop us an email help@lostrockstar.co.uk with your order number and we'll happily help out.

Posted 6 years ago

“I love my branded ware there’s so much to choose but when you stumble across a new site and then be able to be the item I did at half price it was an absolute find. 💪🏼👌🏾”

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Posted 6 years ago

We aim to please David! Look forward to welcoming you back soon!

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews