Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and the emails and notifications were quick, clear and accurate which made the experience very pleasant!”

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Posted 7 years ago

“Dpd delivered my parcel no one was at home at the time it was left in porch and looks like somebody must of taken it...spoke to both yourself and dpd and basically said caring do nothing I'm 400 pound down now because I've had to rebuy items as they was for holiday”

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Posted 7 years ago

Hi Adam, We have communicated with you by email and we have provided you with a copy of the signature obtained by the DPD driver for your consignment. When selecting DPD's in flight option of "leave in safe place" this does place the onus and liability for the parcel on yourself. The DPD investigation is on going and we will of course communicate their findings with you by the email thread we currently have ongoing. Regards LR.

Posted 7 years ago

“It was heavy decent ma man”

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Posted 7 years ago

Hey Robbie - thanks for your comments!

Posted 7 years ago

“Great site to buy from. Would definatley reccomend to family and friends. Will be buying again.”

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Posted 7 years ago

Hi Carl Thanks for your review! We look forward to welcoming you back soon! LR.

Posted 7 years ago

“Was very pleased .. Didn't take long to come an happy with the clothing :))) will be ordering again”

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Posted 7 years ago

Hi Sarah Thanks for your review of our service LR.

Posted 7 years ago

“Excellent service quick delivery”

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Posted 7 years ago

Hi Nathan Thanks for your positive review LR.

Posted 7 years ago

“Only received a few items. After over a week I've emailed with my address and my details to ask where the rest is. Then a short reply saying ORDER NUMBER. Sent the order number andbut no reply. Different warehouse should send at the same time Hope to receive the rest this week if possible”

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Posted 7 years ago

Hi Matt, I can see you emailed us back on Saturday - not typically on our working day but never the less we have replied to you. It's correct we do have two warehouses such is the size of our operation at the moment. I've tracked your second parcel and it will be with you this week. We do have other delivery options such as DPD Next Working Day options which arrive the next working day should you require item/s more quickly. Regards LR.

Posted 7 years ago

“I HAVENT RECEIVED A PARCEL !!!!!! I want a refund or the or the jeans !!!!!! It's not hard !!!!!”

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Posted 7 years ago

Hi Charlie We have communicated to you via Email regarding your order. Royal Mail attempted delivery and its waiting at your local sorting office. Usually they hold the item for 10-14 days before returning to sender. Please follow the instructions on the "while you were out" card which they left at your delivery address. Thanks LR.

Posted 7 years ago

“I ordered a cap for my holiday the day before I was due to leave, the hat arrived the next morning well in time with no issues.”

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Posted 7 years ago

Thanks for your review Adam

Posted 7 years ago

“Bought a handful of clothes from lost rockstar back in November. Kept half sent the other half back as they weren’t the best fit. To this day after numerous emails trying to find out what has happened to my refund I am yet to hear any response and heavily out of pocket. Would not order from these again.”

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Posted 7 years ago

Thanks Nathan!

Posted 7 years ago

“Great items but disappointed with delivery, paid for next day dpd, it arrived 2 days later via Royal Mail, when i contacted them they did not see it as an issue and would not refund the extra postage paid.”

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Posted 7 years ago

Hi Andrea, We have contacted you via email and issued you a credit to your Lost Rockstar account. Regards LR.

Posted 7 years ago

“They came in the wrong size”

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Posted 7 years ago

Hi Craig I have just checked this order for you and you ordered a 30' Waist Regular Length Jean. The tag on these jeans shows "S" which is converted to a 30' Waist. We do have a size guide for this item on the product page. I have also checked our help email and we cant see any communication from you in relation to this order to clarify. But if you do have any questions just contact us. Thanks LR.

Posted 7 years ago

“Great brands and fast delivery !”

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Posted 7 years ago

Thanks for your review Jason

Posted 7 years ago

Thanks for your review Jason, we're pleased you like what we do!

Posted 7 years ago

“Great service and quick delivery”

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Posted 7 years ago

Thanks for your review James, we're pleased you like what we do!

Posted 7 years ago

“Super quick delivery,good buy.Will go ordering again”

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Posted 7 years ago

Thank you for your review Maureen

Posted 7 years ago

“Top class as always ! Communication, delivery, price cant be beaten !”

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Posted 7 years ago

Thank you for your review James

Posted 7 years ago

“good product and offer of discount on first order”

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Posted 7 years ago

Thank you for your review Dave

Posted 7 years ago

“Lost rockstar provide some of my favourite clothing. On one order, I actually got sent the wrong pair of shorts which was annoying, but it turns out I ended up loving those shorts more anyway. Great brand!”

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Posted 7 years ago

Thank you for your review Cameron

Posted 7 years ago

“always has new brands and styles out”

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Posted 7 years ago

Thanks for your review Liam. We're glad you like what we do!

Posted 7 years ago

“Quality and fit are good”

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Posted 7 years ago

Thanks for your review.

Posted 7 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews