Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cant fault love my gym king tracksuit great fit”

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Posted 7 years ago

“excellent delivery time, great quality, very happy with the service, my boyfriend loves his hoodie”

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Posted 7 years ago

“Huge range of product, amazing choice and DPD delivered the next day as promised. What's not to like?!”

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Posted 7 years ago

“Great Delivery Time,”

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Posted 7 years ago

“Advertised free delivery. Didn't get it. Contacted them and said I should have selected free delivery at checkout....there wasn't an option. Told them this and said I'm sure they could do a refund. Never heard from them again. Poor show. Product was fine tho.”

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Posted 7 years ago

Hi It's correct we do offer free UK delivery when you spend £50+ but you must select this option from the checkout page. We cannot retrospectively modify orders after they have been placed. Thanks LR.

Posted 7 years ago

“Le pris est correct, la qualité de du produit aussi La livraison est rapide que j espèré”

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Posted 7 years ago

Hi Jean We're glad you like the price and quality off the items you ordered and welcome you back soon. LR.

Posted 7 years ago

“This is a classic case of a small company giving the impression of being big and reputable, through a decent website and clever online marketing - do not be fooled! I'm guessing that if there are no problems with your order, you will be happy with the service. But god forbid you have any reason to speak to the person (and it IS just one person, not some sort of 'helpdesk' as they may want you to think) to sort out any potential issues. You will be met with attitude, thinly veiled sarcasm, and ultimately no commitment in keeping the customer happy. You can see from the replies to people's negative reviews online the type of thing to expect - and the reviews I have read are all very similar to the issues I have faced. Cant wait to see the reply to this by the way :) Basically I ordered a few sale items, no prior warning of being unable to return if required. As they did not fit, I contacted them to discuss returns arrangements and was pointed in the direction of the small print of their returns page. Not happy, I was then told I could return the items for store credit - which I did. I then had to chase multiple times to be told returns can take 30 days to process. Upon raising a concern 4 weeks later through paypal, I was told an imaginary email had been sent a week earlier with a discount code - funny, as I had an email referring to the 30 day process AFTER the date they said they had sent email. Hmmmm. So I purchased more items and spent even more on top of the discounted amount, and was told by them I would need to close the dispute on paypal, or they would not send the items I had paid for. HOW DODGY IS THAT?? Anyone with a basic understanding of paypal would know that you should never close a dispute until resolved - and how could it be seen as resolved WITHOUT receiving my items?? - and there is no risk to the vendor as they can verify that items are sent with tracking numbers etc. When I questioned this I was told 'sort it out with paypal then', and basically left to rot with the dispute system on paypal - no further contact from the seller. As I said, this is just someone probably selling clothes out of their garage, using clever online marketing to give an impression of being a decent reliable company - please avoid unless you are confident everything will be perfect with your order”

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Posted 7 years ago

“Easy to order and fast delivery”

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Posted 7 years ago

Thanks for taking the time to write us a review. LR.

Posted 7 years ago

“Sent me the complete wrong thing wrote back to them no reply”

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Posted 7 years ago

Hi Josh You emailed us on 22/08 at 17:28pm and our team replied on 22/08 at 17:31pm. We're sorry you've not seen this. We do have full instructions on what to do if an item is sent to you incorrectly on our website so there is no confusion. Please do contact us if we can be any further help. LR.

Posted 7 years ago

“Quality clothing”

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Posted 7 years ago

Thanks for your review Lauren

Posted 7 years ago

“Great website with good selection of brands and delivery is quick without any hassle.”

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Posted 7 years ago

Hi Hayley Thanks for your feedback and regular custom. LR

Posted 7 years ago

“Great service and products arrived quickly. Have used a couple of times now and will do again.”

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Posted 7 years ago

Hi Tracey Thanks for your kind review and continued custom. LR.

Posted 7 years ago

“Quick and excellent service”

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Posted 7 years ago

Hi Jonathan Thanks for your review. We look forward to welcoming you back soon. LR.

Posted 7 years ago

“Very good jeans happy with my order worth the money”

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Posted 7 years ago

Hi Reece, We're pleased you like your Jeans - we look forward to welcoming you back soon. LR.

Posted 7 years ago

“Delivery of items was quick and items were as ordered. However. The item did not fit so I had to return it. Lost Rockstars terms and conditions state "allow 30 days for a refund". I had to chase lost Rockstar on day 31 as I still had not received a refund. For me this 30 days is ridiculous and having to chase is even worse. Left me thinking that they would not pay unless you chased them. Wont be shopping with them again.”

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Posted 7 years ago

Hi We are aware of your issue and the reason for the delay was because the formal shirt you returned screwed up in a ball and deemed beyond re-saleable condition - actually requiring a steam iron to get it back to original condition. However as a good will gesture to yourself, the shirt was refunded in full. We do ask that items are returned in re-saleable condition and politely ask that they are folded. This was not the case with your item. If you'd like further clarification you can contact us via help@lostrockstar.co.uk Thanks LR.

Posted 7 years ago

“I ordered my item on august the 8th or the 7th, I still haven't received my item, I emailed them on that Saturday the 12th and they hadn't replied to me still by Tuesday, I finally got response after having to send multiple spamming emails, I rang dpd as that's where I first got the text to say my item was to be delivered on the 10th, on that same day they text me back saying they hadn't received the item, so I rang on Tuesday the 14th dpd you said that they had a message from lost rockstar but hadn't received the item, in actual fact lost rockstar only dispatched my item yesterday even though they emailed on Wednesday saying it had been dispatched. Overall this was my first order and I am very disappointed”

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Posted 7 years ago

Hi Coucou, As we discussed via the email you sent in to us, you did not select DPD next day as your chosen delivery method, you chose our free standard Royal Mail service which has an estimated delivery time of 5 working days. We have provided you with your tracking number which you can use on the Royal Mail website to keep a track on your delivery. However if there's anything else we can help you with, simply reply to the ongoing email thread you have with Customer Support. Thanks LR.

Posted 7 years ago

“Great quality, price and delivery!”

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Posted 7 years ago

“I am very happy for the product what I odered (11° Trucker Cap). Smooth transaction, quick postage. Thank you”

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Posted 7 years ago

Hi Norbert, Thanks for your review and we're glad you love the cap. LR.

Posted 7 years ago

“My purchase arrived very quickly , communications from rockstar were fantastic throughout the purchase/delivery stages and the product were of great quality and amazing price. I have one very happy son!. I will definitely be ordering again and will 100% be recommending them to friends and family.”

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Posted 7 years ago

Hi Kirsty, Thanks for your review and we're glad you and your son are happy with your item. If we can help in future do not hesitate to get in touch LR.

Posted 7 years ago

“The purchase was made for my son, who was extremely happy with the goods. I was a bit disappointed to not of received the 10% discount that is advertised after signing up for newsletter and also £1off if you like Facebook page. But overall happy that the item arrived after paying for next day delivery too. Thank you”

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Posted 7 years ago

Hi Aneira, Please double check your junk and spam folders which may sometimes pick up the 10% code. It's valid for 20 days so be sure to make use of the code. If you have trouble finding it, just drop us an email help@lostrockstar.co.uk and the team will help you out. Regards LR.

Posted 7 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews