Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

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“Great designers, great fit & quality, prompt delivery”

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Posted 7 years ago

Thanks for your review Amanda.

Posted 7 years ago

“Fast delivery and item exactly as pictured and described”

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Posted 7 years ago

Thanks for your review Chris. We're pleased you like your purchase.

Posted 7 years ago

“Quick delivery and quality clothing.”

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Posted 7 years ago

Thanks for your review Barrie. LR.

Posted 7 years ago

“Arrived the exact day I needed it, for a gift, and a lovely top for my son”

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Posted 7 years ago

Thanks for your review Lyndsey. We're glad your son likes his top. LR.

Posted 7 years ago

“Site easy to use and delivery is quick.”

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Posted 7 years ago

Thanks for your feedback Karen LR.

Posted 7 years ago

“Still waiting on second item of an order which was communicated as coming from a differing warehouse. Been 6 days now although to be fair the first item did arrive promptly. Am aware NI deliveries are 2 to 4 working days but it's in excess of that now. Maybe Monday”

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Posted 7 years ago

Hi, We can now see that you have received this item. As you are aware we sometimes need to ship items from our multiple warehouses and its unfortunate that the weekend got in the way and one arrived Friday, the other on the Monday. We're glad you liked your items and we're happy to see you've ordered again with us. Regards LR

Posted 7 years ago

“Recived the items quickly but I needed to return them as they didn't fit. Typed in lostrockstar returns and a link came up to there website saying Royal Mail returns delivery. I've bought two and apparently they are useless. I've misinterpreted what returns delivery means, as I thought it would be a returns package of pick up service to take my clothes back. All I've asked for is a refund and you would not believe how rude and unhelpful the customer service has been. They completely ignore the questions I've asked and ask me to go back to the returns policy on the website. In the end they were so blunt. This was my 8th email after getting no where Are you actually joking. Am I emailing the same person or different people each time? Please look at the previous emails and tell me what I have purchased. You've completely ignored the questions I've asked each time and this Is become frustrating. I've spent £8 on items 73706 and 73702 but what are they???? I have not received anything for them items I've paid for so I'd like a REFUND. I thought they were returns postage which is what it says on your website https://www.lostrockstar.co.uk/product/return-postage-standard/ Im obviously mistaken because you have no idea what your selling on your own website. If this would have been explained to me properly the first time I'd emailed then the returned clothes would have been on there way. I'll send the clothes back today and you'll receive them next week which should be within the 14 days return but if there not I'd appreciate a refund even if I'm a few days over considering the terrible customer service. In response I recived this The item you have purchased is not return postage. Why would you buy return postage from us? Nowhere in our returns policy does it say to do this. So I've made a mistake and bought something I should and they were responding to my emails quickly. I asked for a refund after this email and have heard nothing. The refund is £8 but it's the way they handled the situation I'm the customer. Never have I sent so many emails with replies such bad replays from a customer service team.”

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Posted 7 years ago

“Fast delivery, great threads”

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Posted 7 years ago

Thanks for your review Nick

Posted 7 years ago

“Quick delivery, great fit”

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Posted 7 years ago

Thank you for your review Thomas.

Posted 7 years ago

“Dispatched very quick ! Great product ! Thankyou”

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Posted 7 years ago

Thanks for your review Alex, we're glad you like your product.

Posted 7 years ago

“Has a good variety of clothes from the best and most up to date brands.”

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Posted 7 years ago

Thank you for your review.

Posted 7 years ago

“One of the items didn't suit me, so I went to return it but then discovered you can't return sale items; apparently it's in the t&c's but very few people realistically read those. If not being able to return sale items was made clearer, I would have changed my order. Due to the bad experience, I have lost £30, and I do not plan on shopping at Lost Rockstar again.”

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Posted 7 years ago

“I use lostrockstar all the time as it has all the clothing I'm interested in and the delivery is the fastest I've experienced can always rely on it best menswear site there is”

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Posted 8 years ago

Thanks for your review and continued custom :)

Posted 7 years ago

“Received quickly and good service!”

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Posted 8 years ago

Thanks for your review :)

Posted 7 years ago

“Delivery failed and I'm having trouble getting a refund.”

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Posted 8 years ago

Hi You refused delivery for your item and its on its way back to us. Until it arrives back with us, we cannot issue you a refund. Your patience is appreciated. Thanks LR.

Posted 8 years ago

“Great products which not only look the part but also good quality. Only downside to my recent order was that one of my items was sent in the wrong size and I'm off to Ibiza tomorrow so won't be having a replacement sent in time.”

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Posted 8 years ago

Hi Charlie, As we discussed on emails, and please accept once again our apologies. We have since emailed you with instructions on how to handle this scenario and even guaranteed that we would have the correct size with you by tomorrow. We are currently awaiting your response. LR.

Posted 8 years ago

“Still haven't received my parcel!!!”

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Posted 8 years ago

“New fashion drops regularly”

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Posted 8 years ago

“Terrible customer service”

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Posted 8 years ago

Hi Rory, We're sorry you find our customer service terrible. I have just checked, you have sent us two emails and we have replied to both with clear instructions for you to follow in relation to your query. However, we're sorry you find this 'terrible'. Regards LR.

Posted 8 years ago

“Quick delivery, really pleased with the shorts”

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Posted 8 years ago

Thanks for your review Kurt

Posted 8 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews