“M&M aren't as good as they use too be, no paper work with orders now so have too print off , if you need too send anything back and same as return labels. I have been using m& m direct for years and spent 1000s over the years. But not happy at all buying from them now. I can't print off labels or return paper work.”
“Company has changed their process with invoices and returns labels (which I wasn't made aware of until I was sent an email AFTER I ordered the product!) I was told they had done this to reduce their carbon footprint. I called customer services advising them I don't have a printer. I was NEVER at any point during the phone call that some Hermes shops can supply a printer. However I was told they had done this to reduce their carbon footprint (despite the fact the paper needs printed anyway...and now because they've sent the return label I had paid for by post, they've used at least twice the amount of paper, plus all parcels are in plastic...as opposed to the likes of Amazon who use paper and cardboard which are renewable and recyclable) However they have sent me the paperwork I needed (using extra paper and resources...plus I would have had to print the paper anyway, so it wasn't saving anything). I advised them (by email later) that if they wanted to reduce their carbon footprint, they might think about moving to reusable, degradable or renewable resources to pack their products. On the call I had an awful experience with a call handler, hence the email about the carbon footprint. I've had my fill of MandM, thus as soon as I have my refund, I'll be asking for my details to be removed. (Which will save me 5 emails per day!!) I had posted a review elsewhere and was advised that they had sent me the PREPAID returns label as a goodwill gesture...I had already paid for it!!;
Based on the shear number on one star reviews that are here, please think long and hard before buying from here!!”
“Company has changed their process with invoices and returns labels (which I wasn't made aware of until I was sent an email AFTER I ordered the product!) I was told they had done this to reduce their carbon footprint. I called customer services advising them I don't have a printer. I was NEVER at any point during the phone call that some Hermes shops can supply a printer. However I was told they had done this to reduce their carbon footprint (despite the fact the paper needs printed anyway...and now because they've sent the return label I had paid for by post, they've used at least twice the amount of paper, plus all parcels are in plastic...as opposed to the likes of Amazon who use paper and cardboard which are renewable and recyclable) However they have sent me the paperwork I needed (using extra paper and resources...plus I would have had to print the paper anyway, so it wasn't saving anything). I advised them (by email later) that if they wanted to reduce their carbon footprint, they might think about moving to reusable, degradable or renewable resources to pack their products. On the call I had an awful experience with a call handler, hence the email about the carbon footprint. I've had my fill of MandM, thus as soon as I have my refund, I'll be asking for my details to be removed. (Which will save me 5 emails per day!!) I had posted a review elsewhere and was advised that they had sent me the PREPAID returns label as a goodwill gesture...I had already paid for it!!;
Based on the shear number on one star reviews that are here, please think long and hard before buying from here!!”
“I brought some dc trainers model number adys700173 a few months ago they falling apart they come un stuck around the trainers the bottom are falling of the last trainers I had didn't last either is this company selling fakes now I wounder”
“Bought a jacket which is advertised as Brave soul. I am size 10 for the last 20 yrs, I can now say that this jacket is not a genuine product, secondly is not true to size and is awful quality, zip broken and pockets stay opened apart. I sent the product back through my local post office, costed an arm and a leg and that is on top of the delivery charge, and was returned back to me. I will not pay the 3rd time.
Customer service is awful and now they are saying to use Hermes for return, I am not based in UK and and can not use Hermes , which means more charges to then say they are gone missing.
Will never buy again .”
“My experience was so bad. I ordered a gift for next day delivery and than it never got delivered after having taken a day off to stay in for it as I am flying out tomorrow 13:30pm. I called in at 13:00pm today chasing was told oh sorry by an advisor it won’t be delivered today. I said I need to speak to their manager I than had a Sarah on duty manager at Leominster than she said “oh no I apologise on behalf of the advisor it may still be delivered today because here is nothing suggesting it won’t be please wait until 8pm” 16:45 I get a text from DPD your parcel will be delivered tomorrow....I made it clear it was a gift for an event I’m travelling too. The inconvenience not to mention my day off work I took to wait in for it. To than call back to find out why I was not updated and once again speaking to another supervisor called Paula who could only give me three words “ it’s not guaranteed” why am I paying for express delivery if it’s jot guaranteed and your website says if you order before a certain time you will have it next day which I did. She than transferred me to Joe another manager that deal with deliveries whom immediately as I was transferred to him was already defensive and wanted to offer me £2 compensation 😂💦 joke right talk about customer service. I said to him you can keep that £2 my issue is the lies, why no one kept me informed and the inconvenience caused he than got really rude and obnoxious with me. No apologies one word for these people and this company customer services does not exist they did not give a toss about what I felt all they kept saying is we have sent another out because the first one seems lost missing the point that the one they have replaced it with will not make it on time as no one will be in the property. They refused to refund me immediately because they needed DPD to tell them delivery had not been received forgetting that they know I haven’t received it as a customer once again delaying my refund and my process as a customer. To all customers thinking of using them ******AVOID AVOID AVOID****** not worth your blood pressure rising....”
“Lost my parcel! Don’t care about service! Bad company
Such a bad company !! Customer service is none! As a premier delivery customer I ordered a bag for next day delivery (due bank holiday weekend) and when I tried to track it, it said the parcel had been sent to wrong sorting centre! Turns out the staff there put it in a wrong cage ! No apology , they don’t care less. I was told we have sent you items before with no problem, it’s a mistake and they happen. Refused to try and track the parcel so who knows when I may get it . Shoddy company will never use again. Also the designer clothes there are offering has got worse and it’s no cheaper than other stores now. Shame such a bad company”
“Black Friday - Bought my son football boots.. great price... they got lost in the post apparently... I got a refund when the sales ended and its impossible to buy any football boots for that price now the sales have ended... I suspect a con to get you on the site and purchase multi items, to get up to free postage... yet you never get the cheap/ good deals as they get lost.... I will never shop here again... messed me about for weeks chasing answers.”
“Terrible service. 80% of my order turned out to be unavailable, which I only discovered when I chased up the order. I was told you cannot rely on the website, what a way to run a business!! Truly awful company, I advise everyone to shop elsewhere!!”
“Worst customer experience, they are not the best with coming back with good responses. I feel as if they do not care about their customers and do not give answers that are valid to the question you are asking.”
“Absolute joke!! Ordered a pair of candy pink Dr Martens in size 7, received a pair of Gold patent ones in size 6! Had to make an 8 mile round trip to the closest Hermes ParcelStop to return them, only to be told the item I originally ordered was now out of stock. Miraculously a few days later the candy pink dr Martens were showing as in stock on the website so I ordered them and requested a refund for the delivery costs, fast forward to two days later and I've been sent gold boots AGAIN!! Sheer ineptitude on this company! Can't help but think that it's not a mistake I've been sent gold ones twice, I'm beginning to think they're just sending random items out when they're out of stock instead of just informing the customer, total waste of time!! Now I need to make the journey to return these wrong boots again, oh and by the way still haven't received the refund for my original return! So now well over £100 out of pocket for an item i do not have!
AVOID THIS JOKE OF A COMPANY AT ALL COSTS UNLESS YOU WANT TO BE COMPLETELY MESSED AROUND!!!”
