Mcdonalds Reviews

Name: Mcdonalds
Rating: 1.87

1.9 Rating 793 Reviews

18 %

of reviewers recommend Mcdonalds

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Metrics

1.9

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

86183366

Email:

information@mcdonalds.com

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Mcdonalds 1 star review on 6th March 2025

Anonymous

Mcdonalds 5 star review on 1st March 2025

Travis Rogan Mayfield

Mcdonalds 1 star review on 15th February 2025

Anonymous

Anonymous // 01/01/2019

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“NEVER EVER AGAIN! I recently visited this McDonalds at Fosse Park Leicester and unknowingly overstayed the 'apparent' parking limit (while having lunch and completing some work in spare time) I subsequently received a £100 parking 'charge' from Met Parking. Having written to McDonalds UK to explain my unknowing genuine mistake and express how over the years I have been a loyal customer, McDonald's replied by letter ignoring my request for an understanding of the mistake. I made the request that if they could assist in a waiver of the charge with the parking company I would happily donate to a McDonald's chosen charity. They did not even make reference to that in their reply letter so therefore they would rather I pay a £100 parking charge than contribute charitably to a good cause. This is evidence I believe of what McDonalds are really like morally and how they value their customers, as a result having been a regular customer for a long time. I will now never ever visit again.”

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Posted 5 years ago

“Great service”

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Posted 6 years ago

“Kail is a heard worker at McDonald’s in Cape Coral she dose a good job”

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Posted 6 years ago

“I purchased a large big mac meal and a 6 nugget medium meal through the drive in. When i got home we took them out of the bag to find in the large fries the cone was not even half full. I rang the store in Crescent Rd, Willenhall WV13 2RB and was told to bring them back i told them it was really inconvenient and i was told there was nothing they could do. I then contacted head office who came back with sorry for your experience. You will be sure to have a better experience next time to which i answered poor poor customer service. And i wont be back there again.”

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Posted 6 years ago

“My experience at this McDonald's is regularly quite good with the food and the cleanliness, but this time I had quite a bad experience with an employee. Firstly me and my friend walked into McDonald's and ordered our meals. We got the food and finished it. But then we realised we needed to buy a chicken wrap for her mum that we would take home. Once we ordered this we got put on the waiting list and sat down. We waited for about half an hour and the woman lets call her 'Linda' walked out of the kitchen holding the wrap, then quietly said "number 72" which was mine. just as I stood up to go get the wrap she threw it in the bin and walked back into the kitchen. I went up to a different worker lets call him 'Mark' and he talked to her and she said to him that she "screamed our order about 20 times" (which she clearly didn't!) Then she made a new one handed me it and said "finally you started listening" and 'Mark' and 'Linda' went off giggling as we walked out. Worst experience at a fast food restraint in my whole life, NEVER going back!”

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Posted 6 years ago

“Inshes Retail Park, go there often and invariably they get the order wrong. Cheeseburger incorrect packaging without the cheese, Fries will no salt, would be typical of a plethora of issues these. Staff training is woeful it seems. Shame,otherwise okay.”

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Posted 6 years ago

“Mcdonalds Used to be, (in the 70s 80s!) & could be now, so good, and sometimes are, but rarely. Am I the only one that finds their food barely warm? Never HOT! It used to (many years ago) be HOT! I used to keep complaining but it’s like talking to an arrogant robot computer dodo and they are extinct! Most of the staff in my wide experience, and especially Stanmore middx. and Colindale nw9 are miserable/ borderline rude so and so’s . A lot of it is due to the lack of CLEAR English understanding/speaking, especially nuance & expression etc; but what I find annoying is that I often can tell that the person taking my order has not understood me, and frankly I can barely understand them. Then they often have the cheek to show bad attitude towards me! Then when you ask that they do not do that, you just get more BAD attitude and BAD customer service. This proves to me that they have NO fear of reprimand by managers nor senior managers! Example, my order, today (Colindale nw9 drive thru), 09:13:17/Sund/10/March/19, is carefully narrated by me to the person taking my order. I said sausage, egg, & cheese bagel please. I say it that way as iv said it the way they say it sausage egg bagel before, and ended up with no cheese! Then have all that palaver of trying to reverse back but there are customers in the way, so having to park, walk back & inside queue up or have gip with queue’rs by going up to the desk. Anyway, when I finally got it after being told to drive over there and wait, I find that this time there’s no sausage in it, but yet they had still charged me the exorbitant full price and I had Clearly asked for sausage. I went thru all the grief to go back, the stroppy faced and stroppy voiced woman came, I told her what happened, she didn’t like it one bit, no smile no nice voice saying sorry, just some rubbish about I got what I ordered. I told her no, I asked for sausage like I always do. With the same stroppy face, and with no further comment, she turned her back on me and walked off, came back later and held out her arm toward me with a bag with replacement, no conversation nothing. I started to inquire about her attitude, but had to give up due to her Ignorant Rude uncustomer service like ramblings and left. Mcdonalds really have given up on training the customer facing people, many are miserable snidy and rude, & useless at their job. It worries me what they do to the food when you complain, cos if they can get away with being inefficient and rude they can get away with spitting in the food. I would also like to know what measures are Not in place to make sure food prep people keep their hands washed constantly???????????????????, and to stop them contaminating the food of customers they dont like?????????????????????????????? None I suspect, other than mentioning it once when they start, if that. Oh by the way, I have met a few Really nice people on the desks, but they are outweighed Massively by the BAD ones! Also mcdonalds purposely make it hard to complain, get a refund/proper compensation, or to properly deal with complaints by just doing a survey on the receipt then giving you a very low value “compensation” that they earn off anyway, that’s how they plan it. mcdonalds make sure your people are smiling and friendly and efficient can speak and understand English properly and make Sure the food reaches the customer HOT. Yeah right some hope of listening to me eh? Paul A Harris.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Third time I have bought a drive through over the last 6 months and every order had luke warm(at best) chips. Too much of a pain to turn round and sort out as work to a tight schedule.”

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Posted 6 years ago

“Great community help and always willing to support. Never expected such a result and we are overwhelmed. Thanks so much”

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Posted 6 years ago

“$5 for a mocha that taste like dish water mixed with old coffee.”

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Posted 6 years ago

“I've never liked Mcdonalds. I do not patronize them at all. Don't like their food. I've had some not so nice experiences back when I did visit them. It's been about 10 years since I've gone.”

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Posted 6 years ago

“My name is seb i like that cheses”

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Posted 6 years ago

“I loved the mobile service via the app. I ordered a free cheeseburger today and it arrived within 2 minutes. Fab.”

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Posted 6 years ago

“Great food”

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Posted 6 years ago

“i got boned in the corner of the bathroom, fml”

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Posted 6 years ago

“Rude staff member calling a customer names”

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Posted 6 years ago

“At least 3 times in week used the self service twice, drive thru once i ordered and payed for by card food& large belguim choc frappe 3times didn't get frappe had to Carmel frappe not once did any member of staff inform me there was price difference. caramel is 18p cheaper”

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Posted 6 years ago

“They serve food nice and hot and quick and they have a neat and tidy system”

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Posted 6 years ago

“Service was OK but the food itself was poor. The burgers are getting forever smaller and flatter and no taste to them, and still charging more for them. The burger buns were doughy and chewy as though they were under cooked. Sorry McDonalds but definitely prefer Burger King.”

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Posted 6 years ago

Mcdonalds is rated 1.9 based on 793 reviews