NewChic Reviews

3.6 Rating 4,871 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Refund not for full amount paid. Items received damaged because of poor packaging at source, low quality, not as pictured. Delivery took two months and tracking not reliable. Over priced trash. This company is a scam. Stay away!
Helpful Report
Posted 3 years ago
Still waiting for my shipment - it's been OVER 5 weeks and it is still not SHIPPED. DON'T waste your $$$$$$$$ Can't trust them!!!!!!
Helpful Report
Posted 4 years ago
Terrible company. I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers. After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they’re refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law. I seriously advise you to stay away from this company.
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Posted 4 years ago
I had a quit the contrary experience that what google says about NEW CHIC. I order a pair of boots a month ago, waited patiently until the expected ship date had past with no notification that was items was shipped nor that it was no longer available. I contacted an agent on the live chat asking the status of my order and he or she says, oh your item was sold out and is not longer available due to its high demand.... and then offered me a credit or exchange for another item. I think this company is dishonest as I was never notified of the status of my order until I got in-touch with them. I do not recommend buying from the company. It says on google...Is new chic a legit company? Yes, NewChic is legit. It is not a scam fashion store because they will never steal your money or not ship the item you ordered from the store. And you can return the item if they are not in good shape and have your money back. NOT THE EXPERIENCE I HAD.
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Posted 4 years ago
Hard to return, even if you pick the wrong size you'll pay for return shipping in china not USA, lesson , not to buy items from international web site.
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Posted 4 years ago
The website does not for customer service. I could not make a return. The customer has to pay the overseas shopping cost. My order took forever to come. It was impossible to contact them. Do not order from this company!!!
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Posted 4 years ago
it's a hoax poorly finished, it is imitation leather is plastic with visos in leather. and one thinks it's leather From Colombia, Do not buy these products
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Posted 4 years ago
Very disappointed. Buyer beware. If it doesn't fit you are responsible for shipping back and they will not comply with their end of the return deal and will say it did not arrive within the time limit. Not keeping in mind the time it takes to get from the US there. I followed every request as per customer service. I even sent them the mail receipt so they could see that it was on its way. My 2 pairs of the same shoe, which may have been my error, ended up costing me over $200 once I paid $65 to send them back. Now, they are back with me. Perhapy they can be planters. Very expensive planters.
Helpful Report
Posted 4 years ago
Do not order of this site. If I could give no stars I would. Paid $19.99 for fast delivery, part of order arrived 14 days later and the other part of order has still not arrived. One dress is so far from picture it is shocking. And it is a cheap material and very misshapen. The other dress is not like picture and bad quality. The necklace is like picture but has gems missing so alddk unwearable. Have yef to get a reply from customer services. And therefore no way of sending them back yet.
Helpful Report
Posted 4 years ago
Worst store ever!! I order two pieces and still waiting for them although I go into their website and it says they were delivered and yet I have nothing!!!! Horrible DONT SHOP WITH THEM! 12/19/2018
Helpful Report
Posted 5 years ago
Useless, don't buy from them!They advertise stock and once you pay there is "no stock", however by then its too late as you have already paid. Problem is now to get your money back. Different staff give different stories. Never again will I order from them!! What a bunch of fools! Cannot understand how a company like this hasnt yet been shut down and remains selling to the unsuspecting public. Is there nowhere one can report them for international awareness?
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Posted 5 years ago
Been waiting over a month now for boots. Keep giving me an excuse that they are a "popular item". Do not order from them!! Biggest fraud ever! DO NOT ORDER FROM THIS COMPANY!
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Posted 5 years ago
This company is located in China and is total rip off. I ordered 6 items only to 5 are no longer available. Worse is I placed order in September and now it is November and I have still not received the one item and NewChic is claiming that it was delivered! Stay away from this vendor!
Helpful Report
Posted 5 years ago
I ordered a shirt. Material cheap and the size was not the same as a US size. Didn’t realize where this product was shopping from. Would have never ordered if I would have known where is was coming from. Will never order from them again.
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Posted 5 years ago
It takes forever for delivery. The company should notify clients about it upfront.
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Posted 5 years ago
Terrible. No notice item was on back order. Hard to get information on returns; (I tried 5 times including 2 "chats"). Finally got a message on returns -- They want you to send back to China at your own expense. Thank wait while the slow boat to China to get your $$ back. NEVER ORDER FROM THEM
Helpful Report
Posted 5 years ago
Saw some ads and it looked like they had some fair quality shoes for the advertised price. I always check out companies before I do business with them. Sure glad I checked this one out. Rarely does one see so many negative reviews as this one. Thanks to all of you for the warnings. Want some good shoes from a great website? Go to Zappos.com. You won’t be disappointed with the name brand products and their customer service is second to none.
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Posted 5 years ago
They are thieves! They hid behind a glossy web site and steal your hard earned cash Three months waiting for a refund that they say was received by my bank My bank has NO INFORMATION regarding same!
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Posted 5 years ago
I placed an order on 7/30/18 and today is 9/26/18 and they want me to confirm my delivery and I still haven't gotten my order !!! Do not order from this site !! I was suppose to get free shipping and so far they have taken $9.31 for shipping.
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Posted 5 years ago
Strictly a scam. They take the money, you end up with nothing in the long run. A very LONG run. No customer service, no returns, poor quality, poor sizing. Should have read reviews before ordering. Shame on me. Why are they allowed online? STAY AWAY !!!!!!!
Helpful Report
Posted 5 years ago
NewChic is rated 3.6 based on 4,871 reviews