New Look Reviews

Name: New Look
Rating: 4.14

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very happy and very very helpful they helped me find all I needed”

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Posted 7 years ago

“Very prompt service from ordering online to receiving goods - just a few days! Will recommend and use again - thank you!”

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Posted 7 years ago

“Product as described and efficient delivery”

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Posted 7 years ago

“New Look are one of the few fashion brands who stock wider fitting shoes. Great range of fashionable shoes and not too expensive (especially as I received 25% off). Fast delivery by courier. Would definitely recommend using the online service.”

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Posted 7 years ago

“What Im most satisfied about it the communication that i have already received. I had confirmation to say the order was received from New Look itself. As a consumer what is the most important is the delivery updates - iv already received 3 text messages updating me every step of the way. I would defiantly recommend New Look online ordering for ease and convenience.”

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Posted 7 years ago

“Easy to use website, lots of choice and quick delivery to store”

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Posted 7 years ago

“I ordered a black bodysuit, it came very quickly and it fitted just perfect. The velvey material was so soft and warm. It was a great wear, altgough it did my half my body go blue after wearing it too long.”

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Posted 7 years ago

“New Look in wickford Essex have the best layout. I don’t know how they do it but compared to every other New Look store I visit it’s my favourite. They display everything so well, everything is easy to see and to find! Their sections are spaced out well. The staff are always really helpful and polite. I can’t fault any of it.”

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Posted 7 years ago

“Great discounts, offers and convenient Free Click & Collect service. Loads of nice styles for all ages!”

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Posted 7 years ago

“Great value, and a fun product that's far better qualoty than expected. I'll consider them as an option far sooner when shopping for clothes.”

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Posted 7 years ago

“Extremely happy”

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Posted 7 years ago

“I got 25% off everything and buy one get one free on beauty products. The cashier was very friendly and chatty.”

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Posted 7 years ago

“Plus size range is great, lots of choice”

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Posted 7 years ago

“Good quality clothes always delivered on time”

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Posted 7 years ago

“Hassle free and very reliable”

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Posted 7 years ago

“Smooth transaction and easy to use website, 5 stars!”

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Posted 7 years ago

“Very helpful staff in the Swanage branch :).”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Very happy with all of their service”

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Posted 7 years ago

“Lots to choose from. Staff that are friendly and super helpful.”

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Posted 7 years ago

New Look is rated 4.1 based on 527 reviews