Photobox Reviews

Name: Photobox
Rating: 2.07

2.1 Rating 164 Reviews

25 %

of reviewers recommend Photobox

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Metrics

2.1

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give less stars I would. We ordered and paid for delivery before 1pm later that week. On the day the order should have arrived, the items had not even been dispatched. The live chat agent, Olger, was incredibly rude and offered no apology for the inconvenience this had caused. Her response stated the date on the confirmation is an estimate and that it doesn't take into account production time, it would be with me in 1-2 days. Why offer faster delivery options if the estimated date cannot even remotely be met? She couldn't answer that question. No apology, no refund on shipping costs, nothing. Never again will we order from you.”

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Posted 5 years ago

“Love Photobox - everything I’ve ever ordered from them has been high quality and of professional standard...I have had photobooks, magnets and my second canvas has just arrived which I am very pleased with - thank you Photobox! Highly recommended!! ★ ★ ★ ★ ★”

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Posted 5 years ago

“Images came bent and cropped badly ( it as I selected them) You can’t see images in the baskets just the number of prints Customer services not really helpful after I have complained about above Won’t be using again”

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Posted 5 years ago

“have used photobox for many years without issue. I didn't realise that they had changed courier company. Last night at 11pm after a delay scheduled delivery, they sent an email with a photo of my canvas creation left outside in the pouring rain at my work, which was clearly closed. They parked in the main road and climbed over a barrier to access the nearest building and just left it, I spent the night knowing that it would be soaked and ruined and there is now no time to get it redone before Christmas. I contacted photo only to be told that they are too busy to deal with customer service issues!!”

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Posted 5 years ago

“Delighted with my big canvas I ordered.I will definitely be ordering more.Great quality and price for an 80 x 80 canvas. Highly recommended😊 ***** 5 stars from me😊 Thank you.”

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Posted 5 years ago

“I’ve used Photobox for many years as the quality of the products are excellent. It used to be a really good customer service too. Something has changed though. I ordered 4 large photo books yet only 1 arrived causing extreme disappointment as I was then unable to give the books to the 3 people they were made for on a special weekend getogether. To cut a long frustrating story short they would not send the books to the people they were intended for. Instead I am still awaiting them and then I will have to post them on. No compensation or real understanding of how much I have been let down. I won’t be using them again”

Helpful Report

Posted 5 years ago

“An absolute let down. Despite stating the time of delivery as 30 August, the order has been unreasonably delayed and I am still to receive it, a week later. This was meant to be a birthday gift, and therefore time critical. I rang the customer services every day from the missed deadline and despite promises to escalate my order, nothing was done. As it is, I’m going to my dad’s birthday tomorrow empty handed as Photobox did not deliver on time. The other thing you need to be aware of if their customer services have no direct line into their production team, they do not communicate with each other. So if your order is delayed, all that’s customer service can do is to write to the production team, who do not reply. To say they’ve let me down is an understatement.. to cut a long story short, save yourself frazzled nerves and order from a company that actually honours the orders and delivers on time. As most of the orders are gifts and therefore time sensitive items, save yourself the risk of delays, which are rampant with this company from my experience thus far. I for one will not be ordering from them ever again!”

Helpful Report

Posted 6 years ago

“Bad customer service and wrong size received! I received my prints today that are not the size I ordered. I checked my confirmation screen before purchasing and had the right size and ordered the correct size album elsewhere. Today after receiving the incorrect order I spoke to Olgar on the customer chat, they are refusing to admit their error and will not assist me I anyway. After a huge waste of money and a huge pile of photos I now can not use, I can not afford to purchase new prints. This was my first time using Photobox and I hoped to get all my future prints done here but I will not! Do not use these people, any errors and they will NOT help you.”

Helpful Report

Posted 6 years ago

“Really poor quality .most of my photos in book had heads cut off .i e mailed photobox only to be told its not there fault its mine!! And i would have to pay again if i wanted another one doing.Really poor customer service I would not buy from them again.”

Helpful Report

Posted 6 years ago

“I spent almost 2 hours designing a towel with photos, went to the checkout and was told to register. I registered and the page with my design would not let me save it or go to the checkout. I contacted support who told me that you cannot save a design if you have not already registered, and I could not register without losing the design (as it would not save if I left the page) Id' say that's a huge flaw that the website lets you design something with no warning that you will lost it if you haven't already registered.”

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Posted 6 years ago

“Really happy with the A5 photo albums which arrived the website was really easy to use and they came quickly.”

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Posted 6 years ago

“Always lovely prints, they are better quality than big name high street photo shops and the price is good too have used them for years.”

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Posted 6 years ago

“Website down. Templates didn't work. Check out failed. Had to try several times. Customer support didn't respond. When stuff arrived, print quality was very poor. Photobox never again.”

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Posted 6 years ago

“They didn't because I tried several times to order photos but could not navigate the on line system.”

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Posted 6 years ago

“I feel really disappointed with the quality of the products. flimsy,cheap and shoddy workmanship. What I paid does not reflect what I got. The items were a complete rip off and two stars is generous. As these were gifts I am reluctant to give them, given how cheap they look. I was happy to pay a high enough price for what I hoped would be memorable and cherished gifts. Very disappointed with the reality.”

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Posted 6 years ago

“No delivery then promised a special delivery still no show so tried the chat box online and because the account was in my wife’s name they would not discuss the order. All I wanted was my order. But impressed and won’t use them again”

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Posted 6 years ago

“They made me happy by the quality of prints which were fantastic for my Mums 50th Birthday- everyone loved them and I was able to tell them that they were from PhotoBox - but I also added that they should order from them well in advance of the date that they are needed, I ordered them 3 weeks before I needed them, given a standard delivery date of 5 working days, they hadn't arrived after 14 working days.. party was in a few days.. started to panic, had an explanation of 'probably lost In the post, we will send out another' to which the first set eventually arrived ON the day of the party and the second a week later, But as said, amazing quality!”

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Posted 6 years ago

“Quality of goods is excellent, delivered so quick, very happy.postage is a little bit pricey”

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Posted 6 years ago

“Speedy delivery and great quality. So easy to order prints online”

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Posted 7 years ago

“Great website, easy to use on my mobile. The quality of goods is fab and the packaging it comes in is secure. The only niggle is the cost of delivery. I find it extortionate considering many companies deliver for free.”

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Posted 7 years ago

Photobox is rated 2.1 based on 164 reviews