Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

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Metrics

1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a car reserved and when I showed up at the counter, no car was available because the public bus we were on was late. The company says that is not their problem, so they will not refund the money. Do not use this company!!!”

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Posted 3 years ago

“This company is a sham and a joke. My experience with Rentalcars.com was one of the single worst examples of customer service I have ever endured. I got an email the night before my car pick up that my booking was not confirmed (despite already having a different confirmation email from Rentalcars.com a month prior, and having paid), so I rang customer service. After a 15-minute wait, the person was rude and unhelpful, and couldn't answer a single question. He told me to 'call back at the end of the day', despite it already being 5.30pm. He said call at 8.30pm. When I did, the customer service line was closed, which I can only assume he knew it would be. At 12pm the next day – 30 minutes before I was supposed to pick up my car in Greece – I received an email from them saying my booking had been cancelled. Luckily, I had booked a replacement with a genuinely reputable company, anticipating this would happen. At the call centre, they have a 'policy' that they cannot elevate your complaint to a manager. I imagine this is because there either is no manager, or they get so many complaints that it's an unmanageable workload for a single person. If I could rate my experience a 0 or less, I would. If I hadn't taken the initiative, I would have been stuck at the airport with no car.”

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Posted 3 years ago

“Rentalcars.com is hiring cars for companies which do not exist in real life. Just came back from holidays in Poland. Rented a car through RyanAir which is redirecting to Rentalcars.com. When arrived to airport in Poland , I have tried to contact person which suppose to meet and greet us. Call goes straight to voicemail. I have left message and had call back from different number than that I called. Guy said that he has nothing to do with car hire company.I had no choice but to hire a car from different company. I have contacted RyanAir which directed me to Rentalcars.com I have contacted Rentalcars.com. They responded and said that I cannot have refund as I didn't cancel my booking. How could I know that car hire does only exist on the web but not in real life. Rentalcars.com shouldn't even receive one star. It is the lowest of the low. They do not check even if company is existing and they keep on selling product.”

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Posted 3 years ago

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Rentalcars.com 5 star review on 18th April 2022

Helpful Report

Posted 3 years ago

“I want to tell you a story that was with Rentalcars. I was traveling in Prague and booked through the website of Rentalcars car rental with Elmo from the airport in Prague, when I arrived to pick up the car just in time for me, I noticed various Elmo car rental closed. There is no phone number or any sign that the car rental shop is active. At that moment I called Rentlecars to cancel the order and check why the Elmo car rental agency is closed. Rentalcars customer service received the call and everything is documented even sent me the call in an email complaining that the agency is closed. And sent photos of the closed agency. Everything is documented. I was told by a rentalcars company to open a case after a week to get a refund. And to this day half a year after the event I have not received any refund the amount of rent was about $ 500. In all the cases I contacted Rentalcars closed the case claiming they spoke to the Elmo Agency and the Elmo Agency said they were on the spot and the agency was open even though I keep sending the facts proving that the agency was closed. Rentalcars is an unprofessional and immoral company, its customer service is poor and it turns out to be a fraudulent company that stole money from a customer. The company did not provide an answer to all the evidence it received and simply ignored me the customer without any ability to do anything against it. It is not advisable to mess with this rogue and immoral society just thieves.”

Helpful Report

Posted 3 years ago

“Awful company. Take money off people for rental cars that aren’t even available when you arrive. Awful customer service. Avoid like the plague and go straight to the hire car company.”

Helpful Report

Posted 3 years ago

“I had rented a car on rentalcars.com and the rental company was Routes.ca; worst experience ever! I did not have any support from rentalcars.com or from routes.ca to solve my problem. In fact, it was a scam!!! I would have expected that rentalcars.com to have done some sue dil on its suppliers!!! Here is my story and I learnt the hard way that there were similar horror stories like mine!!! I landed in Calgary on March 12 around 4:20; I called Routes rental for a shuttle. I’ve been given instructions where to wait for the shuttle and been told that a shuttle comes every 7 minutes. The person never bothered advising me that the office will be closing at 5pm! Unthinkable for an airport rental car counter closing at 5pm on weekends! I called many times with no one to answer and no shuttle has ever shown up! I ended up renting another car at much higher price due do the last minute reservation. Since, I called many times, left 2 VM and 2 emails, I could not speak to anyone at the counter and nothing has been resolved. The worst customer service ever experienced !!!! When I finally could speak to someone, I’ve been told that I can’t get my car as the offer expired! It is outrageous because I have prepaid for the car rental for March 12 to 20, so legally this car is mine during the term. This is beyond bad service, this is dishonest business practice, this is fraud to me! I will report this to regulatory bodies! Please stay away from this rental company! PS I travel a lot and I rent often cars and never got scammed like that before!!!!”

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Posted 3 years ago

“Booked with the company. Needed to add a driver because my flight was delayed. Company said they couldn’t addd any drivers. Rather, I would have to cancel the reservation and rebook with them. The agent told me to call back any time after the scheduled pickup time and they will confirm that I did not pick up the original reservation for a full refund. I called back 3 days later and the agent explained it needed to be done within 24 hours. 1. Agent never explained. 2. If the reservation was cancelled, there was no loss from rentalcars.com. No refund issued, paid for 2 bookings.”

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Posted 3 years ago

“Scammers - withholding large refund and failing to even provide evidence of payment. I cancelled a six week booking and although they claim they have refunded the money, it has never appeared. There is no process to follow up, customer service in callcentres and no proceedure - I am going round in circles and out of pocket a great deal of money - DO NOT USE RENTALCARS EVER”

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Posted 3 years ago

“ref. nr 718603935 Car company could not deduct the deposit from my creditcard. Debetcards and cash were not accepted. So they just sent me away with: sorry we can't help you. So I sent a complaint to Rentalcars in order to get my money back. No answer at all.”

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Posted 3 years ago

“This company is like working with an automated phone system that puts you on hold. They have no customer service. I explained my son is extremely sick in the hospital and had to shorten my time with the car and even tho they received full payment they would not give me a refund. This company is hard to get a hold of and no flexibility. Rent DIRECTLY from the rental car business as they will work with you. Do NOT use 3rd party. Trust me. I post this to help others.”

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Posted 3 years ago

“Company stole my deposit and would not allow me to speak with a manager. They are the worst rental service, DONOT RENT WITH THEM.”

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Posted 3 years ago

“Customer Service out of Orlando was decent. Late for my pick up so missed out on SUV but car was right in garage and easy to access. Car was on E but Tatienne and Lucas helped me with an instant credit to my account when I filled it up. Easy to drop off as well.”

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Posted 3 years ago

“Ordered a car through them, needed to actually add a day, they told me "the original booking would be able to be cancelled without a fee" yet they are stealing my rental fee of over $400 when I need to cancel because of changes to our plans almost 5 months away. They are thieves...DO NOT USE THEM!! They also said they couldn't transfer me to a manager, sounded like a person working alone in a silo somewhere and was rude and had no intent of providing customer service. Already put a fraud claim in on my credit card and will be reporting them everywhere I can.”

Helpful Report

Posted 3 years ago

“I booked a car for my trip in Brasil, my credit card was charged I arrived to the counter and my flight was delayed. The Brasilian company that had my car said that it was released and no longer available and I can't reuse the booking I had with rentalcars.com I would have to contact them directly to get the refund. So I had to make a whole new reservation, I tried to contact them from Brazil but it was impossible, so when I got back home I tried all the local numbers they have on their website and non of them existed, so I finally called there UK number (long distance) and the recording gave instructions to follow on their website. I did that, I was told that my claim is being reviewed and that they will get back to me. I waited a few days and I got a response from them saying that the car was on hold for me and that since I missed the pick up there will be no refund for my payment. Keep in mind that the rental was for a full month and they had charged the full amount upfront. They didn't even bother offering a voucher to use in the future, worst service I ever saw in my life, if I could give a negative star review I would.”

Helpful Report

Posted 3 years ago

“Similarly to others here I had a nightmare and would always go direct in future!! I pre-paid. My flight was delayed - contacted them asking for contact details for SIXT so I could let them know and they don't have any!! SIXT closed before we got there so I forked out for a hotel - went back the next day and picked up the car - BUT no record of my payment. I had to pay again and seek money back from rentalcars. This i do and lo and behold they say i need to claim in from SIXT because..get this...I breached the contract because I picked the car up a day late (delayed flight, and SIXT office closed before we got there I.e. out of my control AND I notified them both)!!!! So now they pass the problem back to SIXT who are trying to fob me off with a voucher!!!! Needless to say I do not intend to use either company again. Go direct- having a middle man just complicates everything and doesn't benefit the customer!!!!”

Helpful Report

Posted 3 years ago

“I paid online, full rental price, I get to the Sixth rental desk. The guy tells me I need a credit card which I didn't know I had to have one. They couldn't help me. So I go to get refund from rentalcars.com chat, they were not able to refund me anything. I feel like I was robbed of $850. Don't use them as a third party booking. No help at all.”

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Posted 3 years ago

“Total Scam. They charged me an extra $300 to upgrade to an SUV and then gave me a station wagon. Apparently in small print it says "or similair." The roads I was driving on needed an SUV. Dont deal with this company!”

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Posted 3 years ago

“Hi! I had a very poor experience with them. Their T&Cs and call centers confirmed my ability to travel with the rented car to italy and in the end they left me stranded with wife and 4 kids at the airport. They did not take any responsability for the mismanagement "we cannot find the conversation you refer to" and took no ownership to solve the problem or compensate me. Will NEVER use them again”

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Posted 3 years ago

“It’s easy for them to take our money, saying easy cancellation and everything … the truth is : no customer service online (I waited 20 min for nothing on the so called chat), the phone number doesn’t work, no answer on my emails … It’s a scam nothing more nothing less …”

Helpful Report

Posted 3 years ago

Rentalcars.com is rated 1.1 based on 380 reviews