Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

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Metrics

1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a car and got a delay with pur flight so the company through rentals canceled the reservation without any notice. We ask to book an upgraded car and pay more they lied saying no cars available. We call cuatomer service to ask for our money back because we didn t pick up any car. They refused and told us the only way is to book another car through the same order , we agreed but guess what : they told us they have no car available in the whole city of rhodes the same day , we ask for the day after and same answer no cars available and again with all the days we were there (4 days) . Still didn t want to refund us ! We wrote a complain but a computer send us a response . There is strictly NO customer service!!! In my opinion we should write on as many social network as possible to tell people not to book with them !! That s what i ll do It s called stealing money ! It should be penal”

Rentalcars.com 1 star review on 24th October 2022

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Posted 2 years ago

“Worst company every. I booked rental car via bookings.com and tried to cancel before pick up. I could not get through the the customer service. I past pick up time, did not pick up car and they refused to provide refund. The car rental company Rentalcars.com represent Easirent on Bookings.com, they are even worse. The have so many hidden fees. And there is nothing easy about their car rental. Horrible! Horrible! I will get my money back. I paid up front with Bookings.com. do not do that. You will lose you money. DO NOT RENT! DO NOT RENT!”

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Posted 2 years ago

“My flight was delayed, I attempted to contact a rep and the number on my reservation and no one picked up. I called the company directly and was hung up on each time. Upon arriving to my destination and going to the rental desk I was advised that Rentalcars. com cancelled my reservation. I also saw that they charged my credit card for the full amount. The gentleman at the car rental desk advised that they do this often and its better to go directly through the car company. I received a better rate and the rental company was very helpful after a long trip do not use this site its a rip off and the insurance plan is a third party vendor which makes you pay first then reimburses you after several months of fighting. STAY AWAY that's why its 1.5 stars.”

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Posted 2 years ago

“Disgrace. They cancelled my booking. And then sent me another advise to book another car. Apparently the other car was for a different time. On top they don’t state am or pm, so they make it even more misleading. By the way the cheap prices they give you are not real. What they do is confirm to you, charge your card, and then wait for a cancellation in order to be able to book. Legally they need to confirm within 24hr. So essentially you need to wait for 24hr for someone to cancel. Liars. Yea okay”

Rentalcars.com 1 star review on 14th October 2022

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Posted 2 years ago

“Absolute scam. Do not book. Our flight got delayed and they gave our car away with no refund. We entered our flight info so they knew and the company policy is no refund. Completely out the money then spend more on public transportation.”

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Posted 2 years ago

“A TERRIBLE COMPANY. They stall, do not solve the problem. Paid for my car, 2 Days, full protection. It was stated in the rules I needed to present at the pick up with 100 eu extra deposit in a card. I present at the pick up location. The company asks for 200 Eu extra deposit in a card. My card only had an extra 120 eu not 200. (The policy stated in rentalcars.com stated 100 eu not 200 eu) Mind you i had already paid my full rental + full protection insurance. I WAS NOT GIVEN THE CAR. I contacted RentalCars countless times, explained on the date, during and after the rental period. They just kept stalling, asking for a « new complaint, new request, new pin, new this new that » They do not contact you back or They contact you back and do nothing. Just just keep STALLING. Do NOT USE THIS COMPANY Date of experience: September 18, 2022”

Rentalcars.com 1 star review on 12th October 2022

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Posted 2 years ago

“We were set to rent a car at Mostar Airport with NUR Rentals through Rentalcars.com. The car, and NUR associate never showed up. We called and he clearly stated on the phone that he forgot about our rental, and that he (and the car) were still in Sarajevo. Ever since then it has been a nightmare to get our money back from Rentalcars.com. The reservation costs we paid have still not been refunded.”

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Posted 2 years ago

“Scam. Totally not customer orientated business. Terms&Conditions of the services are placing customers in unfavourable position. Customer support is the worst I have experienced in my life, doesn't even try to help out and make no efforts to resolve the issue. All they care is money, so don't even hope for any kind of refund if something goes wrong. -10 out of 10. It will be probably easier for you to hitchhike than rent a car using this awful service provider.”

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Posted 2 years ago

“Scammers & crooks avoid them like a plague, my flight was cancelled twice when I tried to change my dates, I was told that as I was a no show that I would not get my money back as it was in the contract small print, so I would never use them again.”

Helpful Report

Posted 2 years ago

“Worst company ever. Thieves and scammers. Requested a car with a drop-off location different to the pickup location. Rented and paid for a car. Then found out the car was not able to be dropped off at the requested location. The issue was with their website which changed my drop-off location. I requested a cancellation which they refused. I requested a car change which they refused. $1200 lost. DO NOT RENT FROM THEM!”

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Posted 2 years ago

“Wizzair partnercégüktől, a Rental carstól béreltünk egy autót Kos szigetére, augusztusban 1 hetes időszakra, ám nem tudtuk átvenni amikor leszálltunk a gépről, mert csak másik névre szóló bankkártyánk volt nálunk és hiába ki volt fizetve a teljes összeg, 120 ezer ft., nem kaptuk meg az autót. Az ügyintéző nem módosította a szerződést, másnapra ígérte, hogy visszakapjuk a pénzünket. A Rental carstól többszöri telefonhívásra, e-mailezésre sem kaptam vissza azóta sem a pénzt és nem tudtak érdemben tájékoztatni ennek menetéről. Ilyen könnyen is lehet pénzt szerezni, 1 fillért sem adtak vissza.”

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Posted 2 years ago

“I rented a car through them and was unable to get a car from the rental dealer they had booked through, as I had accidentally booked a manual and I needed an automatic. The rental dealer (Avis) offered me a full refund. They told me to reach out to the third party (rentalcars.com). They explained to me that rentalcars.com would reach out to them and they would confirm refund. I was promised by Avis 100% refund, otherwise I would have never left that building without a vehicle. I would have retaught myself how to drive a manual (drove in high school but hadn’t driven in a while) before I would have let $1300 go down the drain. So I reach out to rentalcars.com and they refused to give me a refund. A refund that was promised to me by Avis. I have learned my lesson… I will NEVER NEVER EVER book through rentalcars.com again and you shouldn’t either.”

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Posted 2 years ago

“I made a mistake with my booking and called within 10 minutes. Told them I don’t have a credit card and that I needed a car from another location. The agent asked me to cancel and make a new booking asI had opted for full insurance.She promised a full refund process was initiated. I made the new booking only to realise that we couldn’t get the car with a debit card. Booking 1:£153 Booking 2:£165. No car. No refund and agents now say I cannot get a refund and their agents refuse to check call records.”

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Posted 2 years ago

“Rentscars.com are a total scam organisation. If you have 12noon as pick up time and you arrive later they will cancel Your booking and charge you the full amount. Total bunch of scum bags and robbery without a mask. They are part of Priceline and that speaks volumes. Venture Capital grubs will Get what they deserve down the track.”

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Posted 2 years ago

“I would put zero star if I could. This is basically a SCAM. Avoid at all costs. I was charged €213 at the counter in malaga for using a debit card even though 1/ I was never sent the terms and conditions that stipulate this 2/ when I saw their terms and conditions, it says 'If you have taken Super Cover, you can use a debit card' which is VERY different than to say 'If you use a debit card you will be charged the super cover' 3/ I complained to rental cars who said they couldn't do anything about that insurance because if was a different company they contracted in Spain (FireFly) and when I complained to FireFly they said it was rental cars fault for not sending me the terms and conditions. Both companies are very dishonest and misleading so I would AVOID RENTALCARS AND FIREFLY AT ALL COSTS.”

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Posted 2 years ago

“Scam with compensation I booked a car and payed in advance, and when I came to rental car office the agent refused to issue the car to me because I didn't have international driving licence and he also told me to contact Rentalcars.com by email to ask for full compensation which I did. However, I got into multiple days chain email exchange with different people working for Rentalcar.com, who are always referencing the terms and conditions, without even trying to see that there was a mistake in their personnel procedures, which has led me to lose all my rights to reclaim. This is clearly a SCAM and this company robbed me. I strongly advice anyone to avoid this company, as they have horrible treatment of customers.”

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Posted 2 years ago

“I booked a car and cancelled within 12 hours and was told i was not entitled to ay refund because i needed to cancel before 48hrs, this math does not add up, how can this cancellation policy apply in this situation. Customer service could care less. I was unable to fly through no fault of my own and awaiting new air tickets. My entire plans have changed and they are unwilling to assist. Worst customer service ever and down right thieves!!!!”

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Posted 3 years ago

“Flight delayed 5x. Show up for rental and they gave the car away. No other cars available on the island. They refuse to refund us or find me a car. I’m fighting them through my CC. Just got their email saying I canceled the car and they are keeping my full $650 amount. I never canceled. I wanted my car. Total scam. I ended up taking taxis and busses costing me an additional $500. I paid for the car. There should be a car . If not refund me. I will never use a middle man service again after this experience. Rental cars.com are thieves”

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Posted 3 years ago

“do not use this company at all. the company that they send us to rent a car were not able to give us a car, and the only way to communicate with rentalcar.com is through emails. they gave us as many excuse that they could not to give our money back. be aware, don't rent cars from them.”

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Posted 3 years ago

“Do not use this company. My flight was cancelled, so I was a day late picking up the booked vehicle and charged 4 times the price by the hire company Budget rentals. Despite contacting Rentalcars.com and Budget to advise them of my flight cancellation ( and they had flight number) they saw an opportunity to fleece a customer who was in a vulnerable situation. Disgraceful behaviour and it took them 3 months to give me their response. I would strongly advise to avoid this company at all costs.”

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Posted 3 years ago

Rentalcars.com is rated 1.1 based on 380 reviews