Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

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Metrics

1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

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“Rentalcars.com refused to refund the rental car payment on cancellation ignoring their own terms and conditions. They just state through their own customer service that the admin fee is the cost of the rental so no refund. I contacted my bank and they couldn't resolve my case. I definitely would not recommend this company. Even the phone number to contact them was incorrect on the app so that I couldn't contact them from the rental desk, only getting a foreign recorded message. What a scam company. I will never use this company again ever. They are now owned by Bookingdotcom. My advice is to book direct with the car rental company and avoid rentalcars.com completely.”

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Posted 1 year ago

“Scam organisation!!!!! Rented a car in Sicily. Insurance that rentalcar offers isn't accepted by the big rental company at the airport. I had to take their insurance and pay an extra 550 euro's. Contacted rentalcars.com on the phone and they told me to pay the insurance and I would get the amount back. A week later they wouldn't pay me back and offered me 50 euro's refund. A Scam company and I won't use it ever again.”

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Posted 1 year ago

“I am still waiting for a returned deposit after I returned the car in perfect condition and with the correct fuel amount in the car. They have held on to my £330 deposit for 8 weeks now and don't seem to have any intention of chasing it up or returning the deposit. I feel I have lost this money to the wind. If it wasn't for them being connected to booking dot com I would be certain that they are scammers. Do not use them, none existant customer service and your rental cost will be 4 x what you pay for renting the car. I wont ever again use them again and I have told everyone I know to steer clear..”

Helpful Report

Posted 1 year ago

“Prepaid for a week's rental in Albania. When arrived, would not honor my rental which left us without a car. Then to add to the insult rentalcars. com would not return the money that I prepaid for the car. Avoid at all costs! Not worth the supposedly cost savings. Rent from a reputable company instead!!!”

Helpful Report

Posted 1 year ago

“We booked a rental car from the Ft. Myers airport. At the last minute our flight was changed to land in Tampa. We called and talked to someone (who was very nice) and said we would have no trouble getting a full refund. When we picked up the car at the Tampa airport, we were told there would be no problem getting a refund for the original car. After that, everyone we talked to at rentalcars.com would not give us a refund and the last person I talked to hung up on me. Today I get an email from them being told a refund has been issued. The cancellation fee was the full amount of the original reservation and the refund was 0. Will not use again and will recommend others not to use.”

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Posted 1 year ago

“Booked an "AWD or similar" car to get me from the airport to the ski resort I was staying at. When checking in I was told that the class booked was a 2 wheel drive car and I had to pay to upgrade to the vehicle class that I wanted. I appreciate vehicles given may differ to the make/model specified but the attribute I was most concerned about was having an all wheel drive vehicle. Customer services aren't no help after the event either, won't be using RentalCars.com ever again and I'd advise anyone else reading this review to book directly with the company they're seeing the good deals from.”

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Posted 1 year ago

“oplichters laten je dubbel betalen voor een auto”

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Posted 1 year ago

“Biggest scam help your self don't rent!!!”

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Posted 1 year ago

“Please NEVER EVER book with this company! I wish I read reviews before booking with them. They never answer calls on emergency line, they showed up an hour late then they were supposed to,and they said that because We are late,we lost our car and our money. Plus ,we had to rent in the middle of the night from another company for a very big price.I think it’s a scam.They lure you to rent from them at a cheap price,then cancel your reservation,and after that,another company (which I think belongs to them) offers you another car at a very big price AVOID THEM!!!!!! I definitely will not book again with them”

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Posted 1 year ago

“Please AVOID booking with this company! I wish I read reviews before booking with them. They never answer calls on emergency line, they misrepresent ALL the information, they will SCAM you!!!”

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Posted 1 year ago

“Rented a car almost a month ago. I canceled 2 weeks later, however the company tried to keep my money. I was on the phone with them for almost 2 hours. They sent me an email stating they are refunding my full balance, however they kept $50. My reservation states they will keep $50 if you cancel 24 hours or a no show. I first canceled on the 12th of March which I didn't receive a cancelation email. I called and canceled with a 50 shortage. I will get my money returned going through my credit card company. I will research the BBB and turned them in as a complaint.”

Helpful Report

Posted 1 year ago

“Abhorring treatment through their Rentals.com by Booking.com service a(I cancelled my Booking.com account already) as I was to be charged €1,000 deposit for a €20 rental for a single day, which I thought it was ridiculous regardless of whether it was written in their policy. Although the rentals company cancelled the rental booking, Booking.com did not refund, and as a result I cancelled my account with them while I had to rush to find a different rental in the middle of nowhere, in the dead of night after a delayed flight. Absolute disgrace. Look elsewhere.”

Helpful Report

Posted 1 year ago

“At the end of February, my girlfriend and I decided to book a car through RentalCars to drive around the north of Thailand. During the booking process everything was fine, but upon arrival a complete nightmare began. Imagine, you arrive at the airport of a city where you would like to spend a wonderful weekend with your girlfriend with an already planned program, and at the car pick-up counter (in our case it was Budget), they tell you that they cannot give you the keys. It turned out that they only accept credit cards and only those made in Thailand! We were shocked because the RentalCars website stated that a debit or credit card was required, but did not indicate which country it should be. Okay, we tried to contact support to request a refund, since we were unable to use the service (due to their fault!). However, the technical support employee at first could not understand us for a long time, and then simply said that we were not entitled to a refund and we just needed to find some “friend” with a Thai credit card. Absurd! In the end, as you already understood, the trip was ruined. After the trip, I wrote an angry review to the RentalCars support service asking them to look into the situation and return my money. To which they replied that the refund had already been made to you and it was in the amount of 0 THB. What the heck?! They are absolutely not embarrassed to write such letters to the client. Absolutely dissatisfied with the service! They simply took my money and are not returning it, although I never used the service. Moreover, I rented a car from them for the first time and apparently the last. I do not recommend anyone to use this service if you value your nerves and money!”

Helpful Report

Posted 1 year ago

“Terrible. Avoid at all cost! They charged full prices at the time of making an online booking. I followed all the instructions they provided. Waited hours in the line at the rental counter and yet they denied my reservation stating new rules which were never mentioned in any our the instructions or terms & conditions provided. Neither did they provide the rental car, nor did they return my deposit. Customer care was unreachable even though I tried calling many times from the rental counter. Later I reached out to them via email and customer support chat options as well, but each time they rudely denied my request and never returned my request. Also I asked several times to just show me the details of the clause which I did not meet, but they did not produce any document or terms & conditions to support that. I feel very convinced that it is part of their scam to deny customers' valid insurance and to force people in needy situation to pay exorbitant amount to buy the same from them. Terrible service, filled with scams. I would strongly recommend to try avoiding this at all cost.”

Helpful Report

Posted 1 year ago

“Misleading rating. Polish car hire company Panek's rating higher than Sixt, Avis, Herz, but for was the worst car hire experience so far. Dirty car, dents all over the car's body, worn out windscreen wipers, broken USB socket, broken key. Rentalcars did not see a problem in my experience.”

Helpful Report

Posted 1 year ago

“People. Avoid this company. I paid the extra cover but did not need it as I paid at the office when I picked up the car. Asked for a refund but they never got back to me. Disgusting service”

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Posted 1 year ago

“Total scam ! Avoid this company , you may not get the car and the full refund will not be issued.”

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Posted 1 year ago

“Rentalcars website was showing that the car unlimited mileage. When we came to the Car rental office we found out that it was only 400km included. We ended up paying 250 euros extra while the booking was for 90 euros only. Unacceptable.”

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Posted 1 year ago

“All they want is your money, rent at your risk! Rentalcars has zero transperancy and zero control on how they deal with rental car suppliers. The rental company couldn't provide me with a car cancelled my reservation but refusing to provide a refund. When requested for refund they play T&C cards which are unclear and never sent over email as part of email confirmation. And when requested for their Ambudsman (ADR) details, the customer service dodging the question every time.”

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Posted 1 year ago

“I rented a car from Rentalcars.com and had to prepay $250.00. I initially reserved the car for 4 days, but due to a blizzard in Chicago (where I had a connecting flight), had to change my return flight and return the rental car 1 day early. I contacted Rentalcars.com to request a refund and they informed me that I must contact Fox Rent A Car -- the dealer at Austin-Bergstrom International Airport -- where I picked up the car. I contacted Fox Rent A Car and they informed me that I must contact Rentalcars.com. I phoned each of them twice and asked to speak to a supervisor, etc. I was informed by Rentalcars.com that I must file a claim, which I did. They refused to refund/credit me. Fox Rent A Car actually charged me an early return fee, which after a couple of phone calls, they refunded. I am attaching documents to support my claim and indicating that I did indeed reserve and pay for 4 days and returned 1 day early, and their refusal to refund/credit me.”

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Posted 1 year ago

Rentalcars.com is rated 1.1 based on 380 reviews