Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

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Metrics

1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

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“Pickup truck for rent: Win Pickup Co., Ltd. (Thailand) Car rental service in Bangkok that can be driven throughout Thailand. We are a car rental company with many years of experience. And there are many types of cars to choose from such as Single-cab pickup trucks, stable pickup trucks, high-roof pickup trucks with a solid box, pickup trucks with a refrigerator, large four-wheeled trucks with a solid box, large four-wheeled trucks with a refrigerator, and others. And another one of our services is to allocate a service garage that is close to you, allowing you to use your rental car quickly and at all times. Contact Win Pickup Service (Thailand) We offer car rental services 24 hours a day, 7 days a week. Phone number 0896106900 ID LINE @Win1 https://www.winpickupcar.com/ https://www.winpickup.com/16168847/รถกระบะให้เช่า”

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Posted 1 year ago

“Beware of them. cheaters”

Helpful Report

Posted 1 year ago

“I rented a car in Montego Bay, Jamaica through Rentalcars.com. They confirmed a low rate and that was it. My flight was late on that day and I attempted to cancel the reservation and they received the cancellation. When I arrived in Montego Bay, I contacted them and was informed that the rental charge was double what was quoted - so I did not pick up the car as this was clearly a bait-and-switch operation. Three days later they said they could not cancel the reservation and were billing me for the entire week. I have since disputed this transaction with my credit card company. Do not do business with this company - they are not reputable and indulge in a bait-and-switch operation”

Helpful Report

Posted 1 year ago

“The rental process was Ok, but I made the mistake of getting their unnecessary insurance. They say you can cancel it but then they became unavailable, then they asked me for the receipt of the insurance I did get with the rental company, and then they started bouncing me from clerk to clerk claiming they can't open the file, made me save it as a PDF, JPG, take screen shots, and generally make a fool of myself. I ended up writing them to either give me the refund or never contact me again and I'll simply write my opinion of them as a review - and here it is...”

Helpful Report

Posted 1 year ago

“Usually love this company but have had 2 bad experiences lately. All good if things go right but they aren't so good at refunding if there are issues - even if you follow their small print to the letter. Just beware. Best only use them if you're happy to pay for the car even if an emergency happens and you can't use it. Their small print says if you 'cancel at the pick up location on the day stated in your booking' they'll 'refund what you paid minus the cost of three days of your rental'. They refused to do this for me because although I cancelled at the pick up location with the rental company on the day as stated, (as I was injured and couldn't drive) I didn't contact rentalcars.com themselves (only the rental car provider) and so they won't refund me the rest of the money. This is unclear in the wording of their policy so do be aware of this unfair get-out scheme. I am really disappointed as have used them many many times and recommended them to many friends.”

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Posted 1 year ago

“3 hour wait at San Jose Airport due to Dollar Rental having no cars. Dollar stated it is due to RentalCars.com overbooked without checking inventory. Tried to speak to a Rentalcars.com manager or supervisor but no one came to the phone. Stated it is their policy not to have them speak on the phone. Asked how to file a complaint, stated I had to wait until the rental was completed. There is no way to submit a complaint immediately. Gave no compensation for the 3 hour delay. I will never use Rentalcars.com again or Priceline.com which according to Dollar is the same.”

Helpful Report

Posted 1 year ago

“Avoid this company! They are scamming their clients. The voucher that I got from them was missing important info about international driving permit/license. And looks like it was made for one reason - to convince clients not to take an international permit and at pick up rent company just says you - If you have no international permit or you are paying for extra insurance or you are not getting the car. Perfect way to force clients to pay extra money for nothing. And rentalcars even doesn't tried to talk to rent company. Whey to do that if they getting commission from them (even maybe commission for extra insurance also). Conclusion - you can use this site to find best deal, but never order on site. Go to rent company site and order there. In this way you will get better price and more important you will avoid situation when you have no address to talk with, otherwise rent company and rentalcars will ping pong you without taking responsibility.”

Rentalcars.com 1 star review on 10th September 2023

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Posted 1 year ago

“I do not recommend using this service. I rented a car and my deposit has not been returned for the fourth month (€230), I contacted customer support, they corresponded for a very long time, asked for additional documents, I sent everything, in the end they said: we can't help. it's just terrible, so much of my time was taken and with zero results”

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Posted 1 year ago

“I wouldn't even give them 1 star. They didn't inform me that to leave a deposit my credit card has to have engraved numbers (yes, you read that right), so I was forced to pay extra insurance. It was their responsibility to give me that information and they replied with: well, you paid for it so it's not our business. What was I supposed to do with a crying 1.5 year old? Hire 3x more expensive car and hope they'll refund me? Absolutely shocking.”

Helpful Report

Posted 1 year ago

“Unreliable and lousy customer service Unreliable and lousy customer service, made a reservation for a manual shift car and rentelcars.com got me an electric vehicle through Hertz in Corsica. Be warned - you have a fair chance to not getting what you ordered, and to be turned down by the customer service. They ruined our holidays !”

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Posted 2 years ago

“SCAM!!!! you will have to pay extra and no way of refund!”

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Posted 2 years ago

“I recently rented a vehicle through rentalcars.com. Was hit with multiple extra fees/taxes at the rental counter. When i booked I saw Rental TOTAL xxx$. This was not the case. An extra $165 was added at the rental counter. Airport fee, tax, + other fees. Will never book with an agent again. Always through the rental company from now on. At least you know what the total will be.”

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Posted 2 years ago

“When returning the car at Thrifty (booked via Rentalcars.com) in Split, Croatia we were 1,5 hr late due to traffic. No flexibility was shown. A full extra day has been charged. Even including the extra fee for a second driver. No flexibility at all. the only thing I could do was to pay. I have no problem to pay a certain fee for late return. But to charge a full day is out of proportion. Filed a complaint via their website. No reaction at all. Rentalcars.com has lost a customer for ever.”

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Posted 2 years ago

“They left us stranded in Corsica. Hertz only had electric cars even though we has ordered a petrol. They forgot to give us charging cables. Phoned Rentalcars and said can you please help us. Their reply was no. Tried to raise a complaint but they've basically said you accepted the car your problem. Disgusting.”

Helpful Report

Posted 2 years ago

“I showed up at 3am at Las Americas in Santo Domingo. Nobody at Budget desk. It never occurred to me to call RentalCars on the spot to describe the unexpected situation (my only mistake; my mistake nevertheless). I was tired and just needed a car (that I ended up getting from a different shop). Getting in touch with RentalCars later was painful; they basically implied that I was lying (I provided all the evidence I could; just didn't have a picture of the empty Budget desk) . I fully prepaid to RentalCars a few weeks before that; so, I lost 100% of my money on top of being politely told that I was lying. Folks, be careful ... Advice from someone who's got burned a few times: whenever you can rent directly from a rental shop, do so. Skip the middlemen like RentalCars. They provide no value added; and when there is an issue, you're almost always on your own. The actual rental shop will always send you back to talk to them since they're the folks you booked with (and good luck with that)”

Helpful Report

Posted 2 years ago

“Reserved a car to be picked up at KLIA. Upon arrival nobody shows up. Checked with hotel staff only to realise there is no such car rental pick up counter as stated in booking confirmation. Ghosted by aftersales when asked to be refunded. Wasted 3 hours going round the airport in vain. Called the number indicated in booking confirmation slip but nobody answered. Get a rental car here if you are feeling rich, and ready to be cheated. Otherwise RUN as far away from Rentalcars.com as you possibly can! Their tactics are advertising cheap rental cars to entice you but not so sure if they intend to deliver the car to you at all!”

Helpful Report

Posted 2 years ago

“They charged 9 days in advance,but i didn't receive any car! Our flight was late in 2 hours and when we arrived they said they dont have a car because we were late!! On top of it they didnt return the money,they dont answer to phones,I don't know what to do”

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Posted 2 years ago

“They did not hold our reservation. When we got there at the specified date and time, no car was available. Terrible. Would never use again”

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Posted 2 years ago

“Terrible customer service unwilling or unable to answer even simple booking questions. All that matters is getting a high score in the survey (for doing nothing). Waste of time.”

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Posted 2 years ago

“Just don’t. If you have any issues, going through rentalcars.com is such a pain. They will just throw some terms and conditions at you that there is no refund for anything, no matter if the car was returned over a week early. It’s better to book though the given rental place itself. It’s worth the few bucks more. Believe me. Also insurance wise.”

Rentalcars.com 1 star review on 13th July 2023

Helpful Report

Posted 2 years ago

Rentalcars.com is rated 1.1 based on 380 reviews