Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 387 Reviews

3 %

of reviewers recommend Rentalcars.com

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1.1

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to collect car due to insufficient document and then no refund even tho I paid for 7 days car hire - advised by the car hire company that they would deal with everything - they didn't. Then advised to not submit a refund claim until after the hire period and then told I cant claim for a refund as its not within the 48 hour cancellation period. Terrible company policy and when booking they need to advise documentation required and also in the email. Still have no refund - suggest car hire companies no longer use this company.”

Helpful Report

Posted 6 years ago

“I won't be using rentalcars.com ever again. We rented a car with them for a three-week holiday. The booking process was straightforward, price was okay, and picking the car up from Sixt was actually a pleasurable experience. Unfortunately, my father died unexpectedly just as we started our holiday so we had to change our plans and bring the car back two weeks early. I called Rentalcars.com and they stated that as they were only a broker we had to deal directly with Sixt to ask about a refund. When I called Sixt, they said that as we'd booked through a third party we had to deal with rentalcars.com to get refund. When I called rentalcars back, they were entirely unsympathetic but refused to change their position. The frustrating thing is that Sixt would have been happy to give a refund if we'd booked directly. In short, although you may think you are saving a bit of money by going through rentalcars.com, their complete inflexibility and their total lack of sympathy at what has been a devastating time for us has cost us more money that we'll ever save, even if we book through them every time we use a hire car (which obviously we won't be doing ever again). Do yourselves a favour and go direct to the hire car companies and save yourself the massive hassle and frustration on the rare occasions where something goes wrong. I should point out that I have no complaints whatsoever with my experience with Sixt for this booking and would happily recommend them and use their service again.”

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Posted 6 years ago

“They manage to obtain cheap prices from the rental companies, but at the end of the rent these companies will always find a way to charge you for an extra and when you contact Rentalcars for support they will not take responsibility and tell you to contact the rental company directly. Watch out it looks cheap in the beginning but always very expensive at the end…”

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Posted 6 years ago

“Awful company. Sold me a car with a baby seat, and when we arrived in Turkey the car hire company Green Motion didn’t have a seat. They said they’ve not even received an order for one. So I had to drive illegally to the hotel as it was late and put my babies life at risk. My girlfriend and baby couldn’t use the car for the rest of the trip so all plans were ruined. Rentalcars since offered me £22 refund for the car seat and no other compensation. An absolute insult. I use this company all the time, at least 5 times per year. Won’t be doing any more. The customer service is horrific.”

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Posted 6 years ago

“Furious with this company Furious with this company. Arrived in Malaga this morning, with my voucher from Rentalcars.com that states quite clearly credit and debit cards accepted. The hire company said, 'no debit cards allowed for deposit'. I called Rentalcars.com who agreed that they gave me the wrong information and could only apologise. To get the car I had to take the hire companies insurance (despite already having insurance with a uk broker) wich cost me an additional 206 Euro. DO NOT TRUST THIS COMPANY!!!”

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Posted 7 years ago

“Extras for just about everything and was very unprofessional organising us our car. They also advised us that if we kept the original insurance we paid for we would have to cover an extra £1250.00 cost on our credit card. We had to take out insurance cover from them. All in all it was very stressful. They wanting us to tick all was check boxes before we even seen the car. After near an hour they handed us the car keys and left us to find the car. Even then we had to go back to the office because they didn't give us a ticket to get out of the car park. They also charged us £45 for petrol usage but only left less than half a tank of petrol. After a short while. I had to fill up the tank to complete my journey returning the car with over half a tank left. They say they will refund the £45.00 along with the £125.00 excess insurance they charged us. Please could you make sure they do this To be honest, It was the worst car rental I ever had and would never recommend or hire a car from them again”

Helpful Report

Posted 7 years ago

“NEVER RENT A CAR WITH THIS COMPANY! Our flight got delayed and we stood at Valencia AirPort at 1.30 at night with 4 children and no car. We took 2 taxi’s to our destination. Next day the car was ‘gone’, according to Rentalcars.com as we we ‘no show’ and this was our own risk...! They Did not offer any solution for another car and told us we have to pay for 3 days if we want to cancel the contract (and look for another car rental ourselves. They promised to call back, but never did. So €180 for no car and €200 on taxi’s and phonecost further, we still have no car ... what a fraude....”

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Posted 7 years ago

“Had to cancel my booking two hours after pick up time and would not issue a refund or part refund. Disappointed”

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Posted 7 years ago

“I rented a car through rentalcars,and I received the deposit fee only for 30%(from180Euro 60back).For my second letter was no longer answered.”

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Posted 8 years ago

“Don't trust this company and don't use them. I booked a car but at the booked time the car hire supplier to them was closed. The response from Rentalcars was to claim that the supplier was open. I'm left with no car and an expensive taxi ride home and they wouldn't even refund the car hire. They are just a disgusting company.”

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Posted 8 years ago

“very bad service, and bad comunication, you cant complain...”

Helpful Report

Posted 8 years ago

Rentalcars.com is rated 1.1 based on 387 reviews