“We hired a family saloon car for our trip to Dortmund via Rentalcars.com. When we arrived at the Dollar desk, we were informed that we could only have the one car that they had. It was a 7 seater van, meaning that the 1st row of passenger seats were facing backwards. This meant we would not be able to see our baby and toddler in their baby seats. I said I cannot take the car as it is not the family friendly car that we had originally booked. I was told by Dollar to take or leave it. While at the desk, I called Rentalcars.com and spoke to someone who, after themselves speaking to the Dollar staff, confirmed what I was saying, and replied said that I could hire a car from another agency and that they, Rentalcars.com, would pay the difference, and the original booking fee. The only other car I could get was through Europcar and cost about 460 Euros. Before I took it, I again contacted Rentalcars.com and thrice confirmed the refunds due, and then booked the car suited to a family of 4 with two young children. I had been informed by Rentalcars.com, that as long as I show the receipt to them, that I would then get my refund of the original booking, and a refund of the difference in cost of the new booking.
So on our return to London, I forwarded the receipt as advised, and then got an email to say no refunds would be forthcoming. I called Rentalcars, and was again advise that I would be due a refund by the different staff members I spoke to, and that they would look into it. I advised them to read the transcripts, and listen to the recorded conversations, and understand that I was told several times that refunds would be due. I was told that they would have to investigate it and it would take up to 4 weeks!? All this despite all the conversations I have copies of, and the conversations being recorded, showing the facts. I am still awaiting reimbursement of the refunds, or any communication whatsoever. Terrible terrible service. I will go to small claims court pending the outcome of their investigation.”
“ONE OF THE WORST CUSTOMER SERVICES I HAVE EVER EXPERIENCED
I had a problem with a receipt and customer services CHAT was not able to send it to me, so 3 people PRETENDED to have sent that receipt to me via email and ending the chat before I could tell them I had not received that email.
SOOO RUDE AND UNPROFESSIONAL !!!!
This unbelievable and unacceptable. I will NEVER use this company again in my life.
Also, the Italian company they work with could not provide the car that I was meant to peak up, so instead of a SMART 4x4, they gave me a JEEP RENEGADE.”
“I rented a car from Manchester Airport In July for 5 weeks. Rentalcars took full payment form my credit card for the hire but when I went to pick-up the car, I was told I would have to pay an extra 17 pound because I was picking up the car early. How early was It?. It was 20 minutes early. I asked if I came back in 20 minutes would I be charged extra, the guy said "No" I came back after 25 minutes, the guy took my details, driving license and so on, then asked my for my credit card for any damages when the car was returned. The company refused to take my credit card because it did not have a 'chip' in the card. This is the same card I used to pay Rentalcars. After being humiliated at the desk, I then had to find my own transport to Shropshire. I emailed Rentalcars on July 15, finally (because they hide there email address on the site) explained what had happened and expressed I would like a refund and explanation, why Rentalcars accepted my credit card but I was not told it would be refused at the Airport. At this moment, 30th November (That is 6 months) I have not had an explanation or a refund. I AM STILL WAITING!”
“If I could give Zero stars I would ! . Awful service with misleading adverts so beware when you book through them. I booked a car recently, a lesser model was supplied. The car I initially ordered did not have a sat nav so I paid extra for one. The lesser model had a sat nav making this extra cost redundant. So for my many pounds spent I got a lesser car and paid extra for something that was not needed. When I reported to them they said there was nothing that I could do and they could offer me possibly a few pounds off another car hire!! They then had the cheek to ask to be marked highly on any customer satisfaction surveys !! - An awful company avoid !!!”
“Book automatic car few days before holiday, when I come to pick up it just before go out next morning, I have been told that they don't have it for me. Scamers!
They used the company Europcar to provide the car for me and Rentalcars forget to put in ordering documents that should be an automatic. They completely don't car about customers.
Only the Europcar try to help me in that situation and they did.”
“Horrible service, its better to book directly with the car rental company. Should anything go wrong and for me it did several times you are screwed. They will not cover your back in any case. They got their commision and that is all they care about. Even if you provide solid proof such as pictures, documentation they will reject any complaint you might have. STAY AWAY its not worth the trouble.”
“Watch out! They are thiefs!
We booked an automatic audi TT already paid so that we get it in the airport of Bologna once we arrive. We were outside Herz at 7.50 but the office was closed so went for a quick coffee before we are back at 8.10 and we line ourselves in the queue. When our turn came 8.35 they asked us to call Rentalcars so that we change main driver's name cause I had not a credit card. Rentalcars told usctgat the pick-up time had passed and tgey good not do anything. Both Herz and Rentalcars refused ironically to help us with very poor reasons and tgey reached to the point to tell us that we had lost our money! They were robbering us in front of our eyes and they were trying to explain it to us! They even had the courage to tell us that they are going to make an exception and offer us the opportunity to book from scratch another car! Or in other words to trust them and repay them since we were satisfied from the first booking we did !?!?!
Guys this is an honest comment and please take it seriously cause both they are not to be trusted! This took place on 25/10/2019 at Bologna airport Herz office between 7.50 and 8.50 in front of cashier 1. I am telling you the truth. Do not trust any of the two companies cause they seem to be professional thiefs!”
“Not professional service
I have been booking with them for a quite some times and all was ok until i had to deal with a promised refund. I have their confirmation email about a refund but after a month nothing. They are keeping laying to me. Not able to speak to claim department. Not very good customer service.”
“Rentalcars charged me the double price, that they originaly showed me before. I was not able to cancel the booking when i realised it, because i already was in the car. I would never ever book at any price at this company again. This was one of the worst experiences in my life. It totally ruined our holidays.”
“One of the worst companies I ever dealt with.
Stole £100 from me for a £77 rent, without a reason or even an explanation.
And to add insult to injury, their online customer service doesn't even try to help and the phone customer service just disconnect you.
It's been a month now and I got nowhere.
DON'T USE THEIR SERVICES!!!”
“I made a reservation with Rentalcars.com, at Athens airport, car provider company was Gold Car, (I made my booking at the very last minute prior to my departure). once I arrived at the terminal there were neither was an office nor reps. I asked the information desk how can I get them they said they had to give a name and contact number, where I didn't have it. I have found the Gold Cars number called 3 times waiting on the line for 20 minutes in total. So I tried to call Rentalcars number, the number on the voucher didn't work. On my IphoneX I have tried to use live chat, but it didn't work as well. Lastly, I sent them an email, where they sent the voucher, I replied that email, it doesn't says no-reply this email, Rentalcars.com. The email has not returned back which meant it went through to the right place. I was expecting them to call me but nothing has happened. I was stressed out 30 minutes at the airport with no support. I hired another car and tried to catch my meeting.
Today I used their live chat on the computer, the rep hangs up the chat screen. I asked for a customer support number they just wrote 0333 003 5609 we supposed to know where this company has been based, and know the country code, even I asked for it, they didn't provide.
Now they are saying that they cannot refund my money. I am stressed out, with no support, very BAD BAD experience. BEWARE from this company. If you come across a problem you will be alone, no support!!! Never ever again I am not going to use it.”
“Very poor, avoid these fraudsters. I hired a vehicle with them for a trip to Malaga. I arrived at the airport and was waiting over an hour with all my family for the vehicle to be brought from another branch. When the vehicle arrived we were sent on a wild goose chase around the airport to try and find Goldcars other office, with our 8 month old baby, elderly grandparent and all our luggage. When I returned the vehicle I filled the tank at the airport filling station to make sure it was filled to the maximum. Since getting home I have been charged for fuel and a refuelling fee as well leaving me around £100 out of pocket. Rentalcars are not interested and just keep repeating the same that I signed up to it. When I returned the car the keys were taken off me and when I asked about paperwork Goldcar staff said it wasnt necessary. This is the worst service I have ever had. Will be going with a reputable company next time I go on holiday.”
“Once I had booked my car, Rentalcars.com sent me the booking confirmation voucher and on it, it quite clearly stated that I could use my Debit card as a deposit to collect the vehicle. However, once I arrived to collect the car they said that Debit cards are not accepted and this resulted in me paying an additional 206-euro. Despite being written in black and white, Rentalcars.com would not accept any responsibility whatsoever. This company, are in my view a complete disgrace to their profession, devoid of integrity and should be avoided at all costs.”
“We aimed to hire a car with baby seats in Florence via rentalcars.com We gave 6 months notice . They emailed out a checklist which stated that one credit card was needed and also there was a link on the app labelled "Important information . Please read before picking up your car" This also stated that one credit card was needed. Pretty definitive right? Two direct communications one via email and one on the app. Well when we got to the desk of the company B Rental, they said we needed two credit cards. They also tried to sell us damage waiver insurance that we didn't need and then told us that they had no baby seats. So on two levels the booking was useless.
Rentalcars.com refused to take responsibility for their inaccurate email and app communications and pointed us to the small print. Basically their communications are there to catch you out it seems. They offered us a discount without saying how much discount but also advised us to call well in advance to activate this undefined discount and also refused to say what "well in advance " meant. So therefore they were offering nothing concrete whatsoever.
They have the worst communication and their customer service is shoddy and unhelpful in the extreme.”
“I have reserved a car in Crete and for a technical problem that they have i didn't took the car and now they don't want to give my money back.
Very bad company! They do more money from cheating people that from renting.”
“I had the misfortune of renting a car through booking.com/rentalcars.com. I got a great deal for a 2 week rental in London but when I got to the counter of Europcar the insurance I purchased through rentalcars.com was deemed insufficient and I was not allowed to take the car unless I paid an extra £700 which I did not have. Rentalcars.com STOLE $294 from me and would not refund it. I canceled that day and they gave me the run around for 2 weeks then finally said it’s not their fault and STOLE $294 from me.”
“Absolute joke of a company. Rented a car to be collected from Easirent Heathrow who were unable to provide the car, but apparently not entitled to a refuld from Easirent or Rentalcars.
More of a fraud than a car rental website”
“I rarely write up reviews, but feel I should share how badly handled the customer service was with rentalcars following a booking 3 months ago. I had made a booking through Rentalcars at Sofia airport with Enterprise at 4am, rentalcars had my flight number and had ensured there would be a rep as they provide out of hours service. On landing, no rep to process our booking. I spent 2 hours trying to contact people locally from Enterprise and contacted Rentalcars who also tried to get in touch, nothing. As it was early there was only one other local hire car agency open, Rentalcars advised I could make a booking through them and they would reimburse the difference. Good service I thought. I even checked the price difference with them to ensure it was OK. 3 months later I'm still trying to claim this difference as promised on their recorded calls, they have tried to fob me off saying the flight number wasn't recorded but has been easily been proven wrong by me with their confirmation bookings. Completely dire service leaving me out of pocket.”
“I booked the car through rentalcars.com & they didn't show any information regarding the basic requirements, they accepted the payment & when I went for pickup at budget the person processed my booking accepting the indian driving license & asked for passport which I left at home. He asked me to get passport from home at my convenience while pickup & rest process is been done. When I came back for pickup travelling really long, the lady refused to accept the booking, saying they need international driving license. She refused even after explaining that international driving license is just translation of my Indian license (which was not required as the license I had was in English) & is accepted by other car rental companies. She told me that they are processing the refund & would receive the refund soon. After a week I asked them for refund & they told me that please contact rentalcars as the booking was through them. I asked rentalcars & they told me that you won't be able to get refund as you failed to provide international driving license. Even after explaining that international driving license is just translation of my Indian license (which was not required as the license I had was in English) & is accepted by other car rental companies, still they are not processing the refund. In my opinion this is a clear ripoff.”
