Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.19

2.2 Rating 171 Reviews

29 %

of reviewers recommend Shoe Zone

Company Reviews

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Metrics

2.2

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of shoes on Monday 5th Aug, paid extra for delivery to be on Wed 7th Aug, its now Fri 9th and still no shoes! Honestly whats the point in offering fast delivery or certain day delivery and not stick to it!”

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Posted 5 years ago

“Pure ripoff! Payed €15 for shoes for my 4 year old. He only worn them 10 days and they were allready falling apart. For 5 euro more you can buy respectable brands you'll be much better of. No refund cause they found it simple wear and tear. Even the soles came loose after a couple of days, what a joke. They did no effort at all to make things up. Even €5 shoes from Pennies last much longer!”

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Posted 5 years ago

“Disgusting and poor quality. Purchased end of last year, worn less than a dozen times, both split. Sent pictures to Customer Service who said when stores open take them back for inspection and if they are faulty they will deal with it. They are obviously faulty. I do not live near a store and do not have receipt so don't hold out any hope of getting my money back. Will not shop there again.”

Shoe Zone 1 star review on 10th June 2020

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Posted 5 years ago

“Do not ever but from this company. I paid £10 for a pair of shoes for my daughter, she wore them to school for 1 day and they are ruined. Apparently shoe zone find this acceptable! Staff are incredibly rude! Please beware”

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Posted 6 years ago

“I bought some trainers from Chesterfield shoe zones with in a two days my souls had dropped out of my trainers and I wore the second pair out side of my trainers where busted I'm not happy with the shop”

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Posted 6 years ago

“Trying to return the shoes I ordered , it’s impossible, no reachable customer service! These shoes are super uncomfortable, and yes I ordered a size larger as instructed. Customer survey, why are you asking how I communicated?? There is no customer service!!”

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Posted 6 years ago

“Extremely rude man in St Stephens branch Norwich - totally lacking in customer service skills. Needs to revisit his education - a complete lack of awareness of his role requirements.”

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Posted 6 years ago

“I bought a pair of block hill sandals from Eastleigh shoe-zone this morning.......After buying it I strutted around with it for 10 mins inside the swan centre ... I felt quite uncomfortable... I wanted to return it or get another one... the sales lady flatly refused telling me that the back of the shoe shows worn... cannot sell it... so no refund ... no exchange.... never faced such ridiculous attitude in my life....Terrible place.... Will never go back to this shop again.Advise to people ... avoid shoe-zone eastleigh at any cost.”

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Posted 6 years ago

“I recently purchased a pair of earthworks boots via click and collect , I picked up the boots for the Torquay store and after the first day of use it cut into my skin above my ankles , still waiting for someone from customer services to contact me .... this is my 3rd pair of the same brand boots , never had this problem before”

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Posted 6 years ago

“Shoe size was inaccurate and they won’t pay for return shipping. Don’t order from them”

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Posted 7 years ago

“Never got the boots. They are just a money grab company. Don't order anything and this site should be taken down!!!!!”

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Posted 7 years ago

“Worst store on the Internet. 7 weeks for delivery. Wrong size sent. 8 emails and they never responded. Another crappy Chinese garbage product!!!”

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Posted 7 years ago

“It is a month later, no boots. No reply when I contacted them. Do Not order from this company!”

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Posted 7 years ago

“As soon as I picked a pair of shoes up that was on offer the shop assistant came over and took the tag off saying sorry they're not on offer anymore”

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Posted 7 years ago

Shoe Zone is rated 2.2 based on 171 reviews