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Shoe Zone Reviews

2.2 Rating 165 Reviews
29 %
of reviewers recommend Shoe Zone
2.2
Based on 165 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Shoe Zone 1 star review on 28th March 2025
Tracey
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 20th December 2024
Anonymous
30
Anonymous
Anonymous  // 01/01/2019
Trying to return the shoes I ordered , it’s impossible, no reachable customer service! These shoes are super uncomfortable, and yes I ordered a size larger as instructed. Customer survey, why are you asking how I communicated?? There is no customer service!!
Helpful Report
Posted 6 years ago
Extremely rude man in St Stephens branch Norwich - totally lacking in customer service skills. Needs to revisit his education - a complete lack of awareness of his role requirements.
Helpful Report
Posted 6 years ago
I bought a pair of block hill sandals from Eastleigh shoe-zone this morning.......After buying it I strutted around with it for 10 mins inside the swan centre ... I felt quite uncomfortable... I wanted to return it or get another one... the sales lady flatly refused telling me that the back of the shoe shows worn... cannot sell it... so no refund ... no exchange.... never faced such ridiculous attitude in my life....Terrible place.... Will never go back to this shop again.Advise to people ... avoid shoe-zone eastleigh at any cost.
Helpful Report
Posted 6 years ago
I recently purchased a pair of earthworks boots via click and collect , I picked up the boots for the Torquay store and after the first day of use it cut into my skin above my ankles , still waiting for someone from customer services to contact me .... this is my 3rd pair of the same brand boots , never had this problem before
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Posted 6 years ago
Shoe size was inaccurate and they won’t pay for return shipping. Don’t order from them
Helpful Report
Posted 7 years ago
Never got the boots. They are just a money grab company. Don't order anything and this site should be taken down!!!!!
Helpful Report
Posted 7 years ago
Worst store on the Internet. 7 weeks for delivery. Wrong size sent. 8 emails and they never responded. Another crappy Chinese garbage product!!!
Helpful Report
Posted 7 years ago
It is a month later, no boots. No reply when I contacted them. Do Not order from this company!
Helpful Report
Posted 7 years ago
As soon as I picked a pair of shoes up that was on offer the shop assistant came over and took the tag off saying sorry they're not on offer anymore
Helpful Report
Posted 7 years ago
Shoe Zone is rated 2.2 based on 165 reviews