“TERRIBLE cust0mer service I just bought a pair the left shoe is at least 3/8 " narrower than the right I have written to Sketcher but have never received a reply I will need buy again!!!!!!!!!!”
“Hands down the worst website for attire on the web. Does not navigate properly from list to item page, always starts from beginning. Annoying as hell. The site goes down while your using it and doesn't even save your cart. Also, the filters are just plain stupid and cookie cutter.. YOURE LOSING MILLIONS SKECHERS. I tried to buy 3 prs today and just got fed up and left the site.”
“I ordered online, and can not get a straight answer as to where they are at with my order. Can't get to talk to customer service! I ordered two weeks ago and still have no tracking number. Very dissatisfied with their online ordering service. Sketchers you can do better! Issue start at the top so may e it is time to make some changes!”
“I will never order online from Skechers, why ?
Because the service is bad, order takes to long to receive but the take your payment immediately but make you wait over a week before processing and even longer to receive in mail. Iām disappointed with their online service.
No credit card returns either, only a credit to use with them . Bad service”
“I visited Vaughan Mills Skechers last week to take advantage of the Christmas promotion of buy one pair and get the second one free. The selection was pretty good. With so many shoes to pick from I was able to find what I wanted with the generous help and patience of the Skechers staff. In particular, associate Satyam and Navneet. Thank you so much.”
“I went to the skechers store located at 7720 W Bell Rd Ste A, Glendale, AZ 85308 on 12-18-2023 in the late afternoon. When I was in the store I noticed the associates who worked there were going in the backroom hiding out and barely on the floor at all. I did see an associate dusting around the store at one point and making a point to not help anyone. I had to chase her down to ask a question and once she sort of answered it, she was gone. She also never asked if I needed any additional help. It's a big store and the associates working there were almost impossible to find and this is right before Christmas. One would think they would be more attentive. Nope. They never once approached me and asked if I needed help. Probably because they weren't helping any of the customers there. I decided to try and find shoes myself and as I was trying on the skechers, I cut my finger open deep on one of the cardboard boxes the shoes came in. I'm injured and bleeding in their store and I couldn't find anyone there to help me at all. I looked but once again they were gone. I'm trying not to get my blood all over the place since it was bleeding pretty bad. I found a handkerchief in my purse and wrapped it around my finger to help with the bleeding. I tried to try on the shoes and still look for someone to help but found no one. I finally left the store. That is probably one of the worst stores I've ever been into and I will never go back. The icing on the cake is I called Skechers customer service the next day 12-19-2023 at 1:47pm and told them what happened, how I injured myself in their store, I was bleeding and the customer service representative assured me she was sending this complaint and my information to the district manager of that area and they would absolutely get back to me within 72 hours. It's now 1-2-2024 and I have not heard one word from anyone from skechers at all. If they don't care enough to get back with someone who was bleeding in their store, imagine how little they will care about anyone else who has a bad experience in one of their stores. With as many stores as there are to purchase shoes and different brands to purchase, good customer service goes a long way nowadays in helping decide where and what company we will spend our money with. This experience with the skechers store, their poor customer service and the district manager who has absolutely no legal concern about returning phone calls about injuries in their stores helped me make the decision to never purchase skechers ever again.”
“Great services by landmark staffs (Qatar) where I was able to get helped by staffs when it comes to exchange of product. I used shoe for 2 weeks there was small defect on shoe and I shared and was able to get great service for exchange with approval. Thanks Skechers team šš”
“I returned 2 items, the order was cancelled on 12/13, according to your policy a refund should take place 5 to 20 days?????
I try to contact your customer service but only get your chat that continually kicks me out.
When will I get my refund????”
“I purchased a pair of their sandals and there was a defect with the buckle turning causing the sandal to become loose. They had me send all these pictures of the sandal and asked all these question. My opinion they were probably hoping I wouldnāt take the time to do. I did. Now they want me to send the sandal back at my expense so they can decide if it is a defect. Are you kidding me? You are basically calling me a liar. I will never buy their product again. I will make sure everyone I know, that they do not stand behind their product. The worst customer service I have ever experienced.”
“I bought 4 pairs because looks cute for wearing to work. After I did wear about 2 weeks, my heels got hurt. When I wear different brand, my heel stopped hurting. I go back wear other pairs of Skechers. I walked just one hour that my heels got hurt; I decided to walk bare feet. I throw away 3 pairs this morning. I am so disappointed.”
“I bought 3 pairs of Sketcher slip-ones, about $200.00. Two of the three failed after the 3 month return policy, about 4 months. Sketchers policy will not replace shoes or refund cost. Their policy must be that the shoes must be returned in the same shape as when purchased. WHAT!!!!! If the shoes failed , how can you return them in the same shape as when purchased. Will never ever buy Sketchers again. This policy is pure insanity.”
