“Joanne at Skechers merry hill was so friendly, patient, pleasant and helpful.She helped to find our elderly mom some comfortable shoes to suit her needs. Thanks to Joanne.”
“I purchase a sketcher pair by around 100 USD in Saudi arabia, and they damaged in less than a year. I wear them 20 times for office work.
this is teh replay from Sketcher customer care:
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Thank you for your quick respond. We had informed the team and my senior officials of your query. We apologize that our quality inspection team was unable to accept your request as your date of purchase is JULY 2021. In accordance with Skechers refund and exchange policy, we can only accept returns and exchanges for footwear purchased within the last six months.
We are sorry for the inconvenience and thank you again for writing and bringing this to our attention. Please let me know if there is any way we can be of assistance.
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Imagin, two years warranty as the shop salesman told me, becomes 6 months.”
“I have the old Sketchers SUMMIT black women's shoes - they are great - but I went into the Sketchers store to buy another pair and their shoes all have plastic soles! what happened tp the rubber - non-slip soles? They now have the same quality as the ones you can get at Walmart for under $20!
I am very very very disappointed! I had 2 pair of the SUMMIT black
Sketchers (old style), and now I cannot find them anymore - and what is up with the white soles? They look horrible!
WHY DID YOU EVER CHANGE?
It seems that you have now made them cheaper and almost doubled the price.
I thought I had finally found a shoe that was both comfortable and safe and sure-footed - being a Sr. and having diabetes, this was important.
i will be looking elsewhere for my shoes now.”
“We purchased Skecher shoes for Rs 8499 but it was torn after a short use.When I complained in the showroom,they gave a bad response. We mailed our complaint to the company and deposited the shoes in showroom but have not received any response from both ends.”
“Great shoes for the first 6 months then the insoles started to disintegrate, emailed customer services to ask for replacements and sent photos, they suggested returning to shop, visited both Direct sports and Sketchers shops with no help. The after sales and customer service from this company is zero. For a pair of arch fit shoes costing over £80.00 you would expect them to last a year !!!”
“Ordered golf shoes on May 20 /2023. Golf shoes made it to Customs then were returned to their main office in California. Have no idea why. Emailed Skechers Canada and got no response other than generic response about how important I was. Phoned, no answer, left message, no return call. Today I emailed them and told them to cancel order as I was hoping to get the golf shoes before the end of summer and it didn't look like that was going to happen.”
“I spent $115 on a pair of max cushioning sneakers. The salesperson at the store said they would be great for Mt job that requires standing for 8 hours. I wore them to work and my feet started to kill.me as the shoes tilt you forward when standing still
Tried returning them and they refused. Will never buy skechers again”
“Brilliant shoes, so comfortable. Excellent customer services at Street, Somerset. Especially Matt who went above and beyond 😊😊 Thank you for making a boiling hot day more bearable.”
“I think they are tge most comfortable sneakers I have ever worn. I have the white "Summit" one's. I take a size 5.5 so shoes of any type are difficult to get, so I am so grateful they come in my size. But I would buy again for sure!”
“I visited the store in Chicago on 95th and Western and I had the most awesome time with the help of an manager named Monique when I say she went waaaay above and beyond with helping me find my shoes to asking me where I worked which was soooo very nice of her cause my job was in the book they have to receive a discount when she got done adding on the discounts my bill went from $210 to $120 I'm so grateful for her she saved me a lot of $$ matter of fact I didn't catch the other associates names but I did watch how they interacted with the customers and I have to say 5+ ⭐️⭐️⭐️⭐️⭐️ to them all thanks Monique for making my shopping experience easier and more satisfying 💜”
“Huge sign at store sang buy one get one 50% off your second pair. And then there’s a tiny prints that excludes half of the store! Terrible terrible advertising! Extremely deceptive! You get up to the counter and find out all you can’t have that pair you can have that one at 50% you can have that one and 50%. Really really disappointed in sketchers.”
“They need to re-design their website! It’s the worst for shopping! You click on a shoe, try to go back, and it takes you back to the top of the page instead of where you left! Very frustrating! And you have to keep hitting load more. I give up! I’ll try to find something on EBay.”
