“As a new customer, this was a very good experience. The website was easy to navigate with clear information; and customer service staff were responsive, friendly, and helpful. The only reason I didn't give 5 stars is because I missed the shipping window due to the new account setup. Smith Corona will be one of my primary suppliers going forward.”
“The website was fine but the amount of time to ship the item and the cost is very bad. We ship packages in our business and I know the shipping prices very well. I also didn’t understand why it took so long for you to ship it.”
“Labels are good but your freight shipping company is an issue. They dropped our pallet off at the wrong building. They didn't ask for signature or call us, they just dropped it off unattended without any notice.
Also the pallet that they dropped off was broken and we had to move all boxes onto a new pallet.”
“One of the boxes of 4x6 labels ordered says 4x6 on the side but actually contained 4x4 labels. I told the people at Smith Corona and the4y sent out a replacement box right away. Great customer service.”
“I was very pleased and impressed by Customer Service Rep (Stephen Kam). He was very professional and answered all my questions. He sent me information as soon as I asked. Also, when my company first went on website to research labels and we called your company we got immediate answers to our questions. Your prices are also very very good.”