Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.21

3.2 Rating 276 Reviews

56 %

of reviewers recommend Smyths Toys Superstores

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3.2

Based on 276 reviews

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Delivery Methods	Own Driver
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Communication Channels	Email

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Smyths Toys Superstores 1 star review on 7th September 2025

Samantha

Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a cott mattress IPSWICH STORE was damaged but refused to refund and acused me of damage! Manager was very rude and asked me to leave store. Then he threw the un-protected matress onto the carpark floor and said its yours do what you want with it.”

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Posted 5 years ago

“Bought a cot mattress which had a slight rip in the corner but we was happy to take it as it was still sealed, when we found out it was the wrong size we tried to return but they wouldn't except the unopened mattress”

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Posted 5 years ago

“Ordered a wooden toy for my son was so happy with the quality and price.”

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Posted 5 years ago

“I used to buy my console games from game at a silly price then saw smyths do it cheaper if you collect. The stores are great and the staff are kind and helpful and there’s some great deals as well”

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Posted 5 years ago

“WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!!”

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Posted 5 years ago

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Posted 5 years ago

“My experience was amazing in store they helped in every way”

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Posted 5 years ago

“Quick and efficient click & collect order process, however, on collecting order, one of which was a large box, there were no trolleys available or staff to help with carry-to-car ... apart from the three chatting outside the shop. The employee checking out orders was offhand and completely disinterested in my dilemma. Another small item ordered was a Skipper (Barbie) "pot luck" set. I realise pot-luck is a risk but see now how you use this to clear unwanted stock as the item I got wasn't even featured in the selection shown on-line. I will be taking it back as soon as I can. Altogether a very unsatisfactory shopping experience.”

Helpful Report

Posted 5 years ago

“I ordered a nintendo switch online. After paying I received the message "Sorry, something seems to have gone wrong. Please do not try to place order again. Please email our dedicated Customer Support Team at callbacksmythstoys.com to confirm your order.” The reply email said they cancelled the payment and asked me to try order again, contrary to the error message which told me do not order again and to contact them to confirm the order. Except the item is now out of stock. This also lost me an opportunity to buy at another store which was also in stock at same time and now out of stock.”

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Posted 5 years ago

“None of the products are available online. But they advise to do store collection then there is a message advising all stores are closed. Extremely poor organisation and management of the website. Amateurs.”

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Posted 5 years ago

“Waited 3 weeks for a pre-ordered Nintendo switch only to have it cancelled for no actual reason. Still waiting for my refund. DO NOT BUY FROM THERE.”

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Posted 6 years ago

“Accepted an order for a console then decided they could not fulfil the order because they had no stock. I wouldn't mind if this was a simple error and they apologised but they send out a cancellation order without explanation full of bs lies about your address being at fault etc I note I was one of many today poor organisation and stock control evident”

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Posted 6 years ago

“SmythsToys have been fantastic considering the Covid 19 crisis. They were able to re-direct my package efficiently for me at no extra cost. Thank you so much Pamela at Customer Services and Caitlin the driver, it's so appreciated at this especially difficult time.”

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Posted 6 years ago

“Refused entry today at Newry store, as apparently I need my parent despite being 16 and I didn’t even attempt to buy any thing. Disgrace, I will not be back, I’ll buy my Xbox games elsewhere.”

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Posted 6 years ago

“bought a wireless ps4 controller from their doncaster store, the microphone socket broke after 3 weeks of use, it was part of my boys xmas presents and i didn't take it back at the time because i couldn't find the receipt, fast forward to march and i found the receipt in some paperwork and tried to get it replaced under guarantee, the controller is in perfect condition apart from the microphone socket has broken away inside, they refuse to replace it saying it has been misused and i have had it for longer than 30 days, beware of this store people, they don't do consumer rights here.”

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Posted 6 years ago

“Just been to your Wigan store for car seat and the young man that served us (Nathan) was excellent, his customer service is excellent his knowledge of car seats excellent, nothing too much trouble for him, this is the second time he’s served me with car seat, i would recommend him to anyone, excellent service,”

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Posted 6 years ago

“Went to Birstall store to exchange my granddaughter's kiddizoom camera as the SD card won't stay in. Got there and they're out of stock, no problem I said could you inform me when back in stock and save me one . No we can't was the answer you'll just have to look on Web site to see when there back in then hope we've got one left when you call. Wow even customer service was no better.”

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Posted 6 years ago

“I’m disgusted in this store. We purchased the pink petal jumperoo for Christmas and received a returns as there were parts missing and it was partly put together. After 3 weeks speaking to a very slow customers services my husband has exchanged it for the rain forest. As we started to assembly, again a returns and faulty toy. The box has even the previous customers name and Address on, which is breaching GDPR. We will not be using this store again”

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Posted 6 years ago

“It’s really sad that a black man living in Edinburgh, Scotland can’t go to a toy store (Fort Kinnaird smyths )and buy his son Several birthday gifts without being Racially profiled. If it was a famous rich white celebrity using their Unlimited black credit card, I’m sure the manager or so-called manager would have let the transaction go through. And they said racism doesn’t still exist in today’s world. Welcome 2020! thanks Smyths toy store. I would never ever in my entire life shop at smyths toy store again, and I will let all the people who I know that have children; due to me being a teacher and a coach. I’m in contact with several children and parents in Edinburgh I will spread the word like wild fire DO NOT shop in Smyth’s toy store, they are racist towards black people.”

Helpful Report

Posted 6 years ago

“Maidstone branch. I bought a remote control spider from them. It was a birthday present for my own son so had no intention of returning it so I didn’t keep the receipt. Problem being, when it was taken out of the box the ‘on’ switch was already broken so it couldn’t be switched on. I brought it back to the maidstone store to be replaced. I explained the issue and showed the fault to the costumer staff desk. They asked for the receipt. I explained o didn’t keep it but asked them to check it’s a product they sell and assured them that I bought it there in the last few days. The guy on the counter was being cocky so I asked to speak to the manager. He came over and out right refused to help without a receipt. I asked ‘him do you think I walk around with broken remote control spiders trying to trick the wrong shop into replacing the product?’ Anyway the argument continued and I said if you won’t replace it I will leave a bad review and never return. He was still convinced he was in the right. I pushed the spider over the counter, told him to keep it and hoped that he would choke on the £18.00 he had swindled out of me. It’s bad customer service, slippery behaviour and badly trained staff. I have spent100’s£ In that shop and would have continued. I will never give them another penny. Well done, that is all the birthdays and Christmas’s of 7 kids in my family plus all their friends birthdays that you will not profit from. You sold me a piece of rubbish, you should have sorted out the problem.”

Helpful Report

Posted 6 years ago

Smyths Toys Superstores is rated 3.2 based on 276 reviews