Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

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“Unimpressed with the lack of responsiveness from Sofology post sales customer service. I have effectively bought a faulty leather sofa with no resolution in sight. Despite them recognising a rapid deterioration in quality i.e. the cushions have collapsed, and being notified that they no longer trade with the supplier due to "issues", I am still chasing Sofology for compensation. They set a time limit within which to claim but yet have not responded therefore causing the date to be exceeded. And so it continues ...”

Helpful Report

Posted 1 year ago

“Having seen the reviews for Sofology we were concerned about purchasing despite having found the perfect sofas in the shop. We looked around and read reviews of all other sofa companies and all had similar levels of dissatisfaction, so we decided to take the gamble and place the order with Sofology. Communication great throughout, sofas have arrived 3 weeks ahead of schedule in perfect condition.”

Helpful Report

Posted 1 year ago

“I purchased a new sofa and it was delivered damaged in a number of places. I needed to call on numerous occasions and after 10 days they had NOT informed me what they would do about it. So I called them for a full refund. I arranged for it to be picked up and their partner "The Sofa Delivery Company" refused to sign any document or let me take a video of furniture I owened in my own house. The refused to pick up my sofa more phone calls to Sofology and I was offered for another pickup two days later. This did not work as I had arrangedva replacement that same day. ONLY after threatening legal action did they sent me someone from the same "Sofa Delivery Company" who arrived and damaged my flooring in two places. Now here, credit due, this was resolved and compensation paid the next day. But I still not have received my refund from before Christmas for a sofa I no longer have. I will NEVER do business with this company even if they are the only supplier on earth. I helped organisations globally and I have found Sofology to be the most operationally deficient business I have delt with anywhere in the world. What other company called transfer calls? And one employee three times refused to accept me recording the call. The employees have a choice and so do customers NEVER EVER again!”

Helpful Report

Posted 1 year ago

“Don’t buy from this company substandard will sag within a couple of months frame is supposed to have a lifetime garamtee but dosnt cover the the plywood that sits on the arm rests and back headrests which will collapse if you put presure on”

Helpful Report

Posted 1 year ago

“This place does not even deserve 1 star. Absolute joke. Customer service a major joke. After 6 months waiting for a settee , numerous delivery date changes , being told it would arrive then it didn’t . Several complaints and still no settee. Happy to take my mo ey but struggling to get it back. Can’t afford to buy another settee so still sat on the floor. They do not care. What an absolute disgrace. How can you treat people this way”

Helpful Report

Posted 1 year ago

“Absolute garbage. 2 seater sofa is creaking like mad and a technician has just visited who can find nothing wrong with it. I won’t be back and I’ll tell absolutely everyone who will listen. Oh and thanks very much Matt for selling me a lemon, I’m sure you’ll enjoy the commission for the good review I removed. This company is all about extracting a glowing review from customers as soon as they’ve purchased, but you can’t take a sofa home under your arm! That’s why there are so many positive reviews on here - they are done 3/4 days after purchase, but the lead time for delivery is 8/9 weeks. These are reviews for the purchasing process, not the goods. As another review says a few below me - “quality is pants”. Sofology is at it. I also posted this review on Trustpilot and Sofology had it removed. DO NOT TRUST THEM.”

Helpful Report

Posted 1 year ago

“We bought two leather settees and before two years passed the top layer of colour had worn through, We contacted the firm and all we got was " sorry it's out of warranty" The sofas were only cleaned with their polish and cleaner set which are VERY expensive and no better than other products. We will never set foot in the shop again.”

Helpful Report

Posted 1 year ago

“Appalling customer service regarding delivery Had a phone call 45 minutes before the sofa was due to be delivered saying that the lorry 'wouldn't start', whilst I understand that things can go wrong, it shouldn't take a further 8 days for the sofa to get delivered. I only got it down to 8 days after several calls to customer service, it was going to be even longer otherwise. Customer service passing us from pillar to post, claiming that either the van wouldn't start, got stuck in the middle of Wales or just didn't have a clue where our sofa was. And you have the cheek to charge £99 for delivery! and on the reverse If we cancelled delivery withing 24 hours we would be charged a further £99. Was also told that we would be offered a gesture of goodwill by two different staff members, but that gesture has gone unheeded. Instead my wife was offered a '£40' cleaning kit which is probably worth less than a fiver If you do order a sofa from Sofology don't expect it to be delivered on time. On a positive note, the sofa seems nice so far and the staff in the shop were lovely when we first ordered it”

Helpful Report

Posted 1 year ago

“So I’m really not understanding this company at all? Or are we all stupid enough to think the service would be great?? In the year 2023 I would expect great Customer service to increase not decrease. So my experience so far is.. we moved from the south to the north into our dream home so looked around for the best settee for our room and when you are spending so much you want to try before you buy, The service in store is amazing and it does make you wonder why the service can’t continue? Is it all deliberate or is the supplier really that stupid? … after all with all the bad reviews it’s only a matter of time before the company disappears from the ever changing high street. Any way back to the story..in store I was advised my settee would take 7 weeks so on the day I’d not heard anything? I had emailed twice before with no reply a week before which advices someone will get back to you within 48 hours?? So on the day I rang and waited 1 hour on the phone to be told it would be 12 weeks? Ok so I was a little confused so rang the branch I purchased it from?.. she asked me which settee? And then was advised there was a delay on the material? .. firstly I believe it’s an excuse they use with everyone and secondly you couldn’t just call the client to advice them as after all the customer is paying your wage? So after 2 weeks of my emails I was advised there was a delay on material??? … I think I found that out several weeks earlier 🥴. The truth is when you buy a settee you are not paying a few pounds .. you are spending big money for something you’ve dreamt up for a while then to have someone take the experience away from you! I honestly don’t trust this company at all and honestly I’m really not fussed about the settees either as to be honest I’m expecting an arm or a leg missing with the wrong material.”

Helpful Report

Posted 1 year ago

“Failed delivery Damaged when delivery finally made Eight months to get problems resolved No real customer service. Will never purchase from them again Full review on trust pilot”

Helpful Report

Posted 1 year ago

“Had my last two sofas from here, staff in store brilliant and friendly, great quality, delivery service really good, cannot fault them”

Helpful Report

Posted 1 year ago

“Had to chase delivery was expecting it in jan 23 didnt arrive until march. This new one, ive had to call customer services as one side of cushion is dipping and soft in middle. I had my dfs sofa 10 years slept on it most nights and it never dipped. Was expectinfmg better quality. Also they lie they say sofas are made in uk its a total lie my sofa was delivered from either spain or portugal”

Helpful Report

Posted 1 year ago

“ordered a Sofa said it would be ready in 9 weeks, now into the 13th week and still no sign of it arriving, called them three times and said it's in the T&C's and the sofa cold take another 5 weeks to get here. DO NOT ORDER FROM THESE”

Helpful Report

Posted 1 year ago

“Absolute worst experience with the customer care. We have been waiting for our couch for more than two months. The delivery date was pushed back thrice on its own with no intimation and we are now gone a week past the delivery date - with no information on the next delivery date. We obviously got rid of our old couch a day before the third delivery date and are now looking at spending the season happily on the rug. Each time I speak to customer care, I get a very different status and timeline. The people at the store can’t help either. To add to my pain- I have gone ahead and subscribed myself to their after- sale care. Happy times!”

Helpful Report

Posted 1 year ago

“Avoid ordering from this company!! Ordered a sofa beginning of July 23 been delayed till 30 November 23. 18 weeks and we still don’t know if we are going to get our sofa! Customer service constantly giving different excuses! Won’t let me cancel to re order something else.”

Helpful Report

Posted 1 year ago

“We were miss sold an insurance policy for our leather suite with a company called Castelan during our purchase . This appears to be the company practise when making a purchase . Casterlan are awful and didn't actually cover what would have been expected. Please read other review sites Buyers beware !”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Thanks for your review! Sofology - Glasgow shaan ali 6 reviews GB Rated 1 out of 5 stars 11 hours ago Stinks The in store service was perfect, premium luxury experience, sign the contract and then fast forward to the worst experience of my life with a big purchase. They gave a delivery date that is set in stone because the sofa is made brand new it will be there on that date which I should say was nearly a three month wait but anyway, you wait. You expect the same stellar service throughout after they hook you into the contract I should say but no! I have a slipped disc and a 8 week old daughter with colic and a 5 year old and we live in a two bed flat, the only way I can lay comfortably is in bed or supported. Y the sofa in order to help with the baby. Anyway we put the old sofa out the night before for an uplift and ready for the new one with nowhere to sit the night and most of the day before as you've no choice who has the room and they don't remove your old one. So the delivery is trackable all day and they say that if you want to change or anything that you will pay a surcharge of £99, the delivery team according to the tracker we're on course to deliver all day and then suddenly at 6:20 in the evening 3 hours and 25 minutes into are time slot the guy phones and tells us sorry not gonna make the night the customer service will call within 24 to 48 hours to rearrange. Oh my God you can imagine the disbelief, I begged him told him my circumstances and got no empathy from him at all just monotone repeating the same thing sorry mate can't help you. Bare in mind that at this point the phones are all off at customer service and delivery so I go into store and tell them they send a big email and the couch comes the next afternoon, a day too late in my opinion but if it was all there I have said I could have just been a unhappy disgruntled customer and moved on but no they finish try to leave and I say where is the footstool/ coffee table like 7 hundred pound it cost and they say aw we'll check the can, no nothing there again someone will be in contact with you through customer service, fast forward to today 2 days after and they say that it will be delivered earliest Sunday ,again i explain this isn't good enough we signed a contract and they should uphold there end. There is a complete lack of communication with us and between the store and the depot for deliveries, they will not give me a way to complain to the head office or someone higher I'm met with a brick wall every one says they will raise the issue, passing the buck I don't feel there has been any accountability for what they have put us through mentally and were meant to just like it or lump it. I should say that they say they will cancel the delivery fee of 99 pound and that's all they can do but I have said that I don't care about the money I want to complain to the most senior person I can and be heard and get an apology from them and also just to get it sooner but no sorry Mr ali there is nothing more we can do and we're not a compensation company one lady from customer service said today on the phone, absolutely disgusting. Bottom line I will never shop there again and would advise anyone else not to regardless of the way they make you feel in store like first class on a plane, they outsource to a delivery company that doesn't know the head from there tail, completely incompetent . It all stinks and I'm gutted absolutely gutted at what they have done”

Helpful Report

Posted 1 year ago

“Our sofa was delivered on the 1.6.23 and within a week it looked 5 years old. It had lost much of its firmness and support and the leather had stretched. We complained and have been complaining ever since but just get the usual run around from customer services. Apparently you need to plump your cushions everyday and that will magically rectify the problem of a substandard product. It is impossible to plump cushions effectively if they are attached to the frame and according to a professional upholsterer we contacted completely unacceptable to expect people to do this on a daily basis and in her opinion Sofology had used very poor quality products in the production of the sofa. We are in a pursuit of a refund and it is currently in the hands of our credit card company. PLEASE read the Angry Sofology Customers of Facebook Group and be warned.”

Helpful Report

Posted 2 years ago

“The delivery time i was told on point of sale was up to 7 weeks . Or if i could accept before to let them know asap . I rang two days later to say id like delivery as soon as poss . After several calls various emails i got no ans other than there is a delay . How long i asked one week 2 werks a month 2 month i dont know is the only ans i got . My seven weeks was up on 31st august so i emailed called still no date given we are now on 8th sept 23 other than its in a wharehouse waiting to go to another wharehouse . How long now then i asked not sure was the reply . Emails replys were not even proffesional my grandaughter could have written better . If id read the reviews before i bought id never have bought as they get ur money over 4k and dont care. ..iv had to cancel a holiday waiting for delivery and still waiting . Iv had nothing to sit on causing me great stress .”

Helpful Report

Posted 2 years ago

“Have never in my 60 years experienced such hideous customer service. Spent £4,000 for sofas that look like I've made them myself. We're on the second set as first set had a gap so huge between the seats (recliner) a baby could have fallen down it. Second set has the sAme issue with seats Nd headrest not aligned. They look awful. My husband is still waiting on their laughs fly appreciated service to get in touch. I would NEVER use again nor would I recommend. I'm so bitterly disappointed. My issue is with the company as a whole not a specific store”

Helpful Report

Posted 2 years ago

Sofology is rated 1.2 based on 1,661 reviews