Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 862 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalized sequin pillow. For the price, I could not be happier. It turned out great! The shipping did take a bit longer than expected.”

Helpful Report

Posted 4 years ago

“My order was shipped on time. Although there was a delay in delivery, it was NOT the fault of Soufeel, it was the post office that caused the delay. Once I reached out to Tracy in customer service my problem was resolved & my package arrived rather quickly. Tracy was helpful & kept me informed. My products arrived & are absolutely perfect! I will be giving these as gifts & am super excited for my friends to get them. Thank you Soufeel for the quality products & most of all, for the terrific customer service that I received!”

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Posted 4 years ago

“Photo and personalised message engraved dog tag necklace, I was amazed at how good they were, the engraved photos looked amazing, the message was exactly what I had asked for and the chain was a good chunky one of good quality, I lost my husband 2 years ago, and thought my 2 eldest grandsons, who are young adults, would like a photo of their grandad, they were both blown away by them, they loved them as much as I did, thank you so much.”

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Posted 4 years ago

“Merchandise was fabulous and beautiful..”

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Posted 4 years ago

“My kids got their pets’ faces on their socks for Christmas. They took a little while to come in, but I ordered them quickly. The kids love them and say they are really comfortable. I would buy from Santa Socks again. Tip: Order a bigger size because the image distorts the more you stretch the socks.”

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Posted 4 years ago

“Very responsive in answering you back, items were lovely, I would buy from soulfeel again, photos on the dog tags and the heart were lovely,”

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Posted 4 years ago

“Quality merchandise and speedy delivery, fair pricing, had a wonderful Christmas thanks to you. MERRY CHRISTMAS..”

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Posted 4 years ago

“Thank you vers much réaly Nice”

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Posted 4 years ago

“I love it”

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Posted 4 years ago

“The service and product was great! Came just in time for Christmas!”

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Posted 4 years ago

“The delivery took awhile but it is well worth the wait. Customer service is great! Will definitely order from them again.”

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Posted 4 years ago

“Perfect products. Great customer service :)”

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Posted 4 years ago

“Absolutely beautiful 😍 no words🥰💫”

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Posted 4 years ago

“Received the beautiful necklace l ordered, was a little late but on time for Christmas. Well presented in box and gift bag. I will definitely be shopping with Soulfree again. Yours sincerely Rebecca ó”

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Posted 4 years ago

“The diamond are of my niece and my parents thank you for being prompt and very helpful if I had a question about my order. Thanks again sharon wagner @ vicky emry”

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Posted 4 years ago

“I am happy with the necklace I purchased and how it was packaged. Tracy was great in customer support - very responsive to my emails.”

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Posted 4 years ago

“Perfectly done! And a great customer service.”

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Posted 4 years ago

“They are amazing and I’m so happy with the product, they made sure I was happy and went above and beyond to make sure i was satisfied.”

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Posted 4 years ago

“beatiful watch indeed , delivered on time and proper customer service. they respond on time”

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Posted 4 years ago

“Tracy was so helpful and kind with all my questions, she made the whole experience great! Exceptional customer service. I will shop with them again!”

Helpful Report

Posted 4 years ago

Soufeel is rated 3.7 based on 862 reviews