Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 877 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“FRADULENT COMPANY!!! Buyers beware!!! My daughter ordered a necklace a month ago and has never received it. We continue to call customer service without any response as well as emailing them.”

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Posted 5 years ago

“Never again am I ordering from this Company as I ordered necklace personalise for my niece 18th that was on 24th January 2020 and I’m still waiting for my item I have email but not had a reply yet”

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Posted 5 years ago

“Terrible terrible terrible is all I can say. I emailed saying I wanted a refund of my money because I needed it on Valentine’s Day and it still didn’t get there. They then put it ON HOLD. If I could give negative ratings I would. Beyond ridiculous company.”

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Posted 5 years ago

“Absolutely terrible company. The delivery times are extremely misleading, even when you pay extra for their "recommended" faster delivery option. Don't make the same mistake I made, they really are as bad as the reviews say. I would also review the actual product too, but it hasn't arrived yet after a month of saying it is still in production. Would give zero stars if I could.”

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Posted 5 years ago

“Ordered a gift 4 weeks ago- paid for expedited shipping. Continue to get an automated response. Can’t even ask for a refund because no one will personalize communication. FRAUD”

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Posted 5 years ago

“Customer service is a load of rubbish. I've sent them a mail on Tuesday just gone and yet to get back to me. Very very poor!”

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Posted 5 years ago

“Not reliable. Paid nearly 46$ and ordered a personalised wallet for my husband as a Valentine’s Day gift. Today is 20 th of February still no idea weather it will come or not . I can’t even track it also. Won’t recommend it to anyone.”

Helpful Report

Posted 5 years ago

“terrible service. I bought a key ring for my husband. on January 28. It would arrive in 5 to 8 business days. . today is February 19 and I'm still waiting. terrible not being able to meet their stipulated dates. It was a gift that I had to give on 15. Well, I said nothing. It is terrible that it will be a month and still nothing. I never buy again. and I do not recommend it at all. because they lie”

Helpful Report

Posted 5 years ago

“Paid $60 AUD for a valentines gift.... NO tracking number... NO confirmation email..NTHING except taking your money!!!!! DO NOT BUY FROM THESE LIARSQ!!!”

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Posted 5 years ago

“DO NOT ORDER FROM THESE FOOLS!!! They're not transparent, they keep feeling me EXCUSES as to why they're unable to process my request AND it's taking over a MONTH to complete my request. Shady business!! I will NEVER order again!!!”

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Posted 5 years ago

“Wouldn't recommend anyone buy from this site. Unless you don't mind waiting a month for order to arrive.”

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Posted 5 years ago

“I initially ordered with a 3-5 day production and another 3-5 day shipping agreement explicitly stated on their online order/website. They emailed me 7 days later to tell me the item just started production with a 9-11 processing time and 2-4 day shipping. Again, I received the email AFTER the item started production (a full week after I ordered the product making delivery a full 3 weeks or more as opposed to a max of 10 days as expected when initially ordered). Therefore when I tried to cancel it due to the deceptive timeline, they obligated me to a 30% cancellation penalty since the product was already in production. If they weren’t going to meet their timeline obligation, they should have emailed me BEFORE starting production so that I could decide whether or not to continue with the order. Does not even come close to what is in their website and order form. Regardless of the product quality, I will not order from them again nor will I recommend them to ANYONE!”

Helpful Report

Posted 5 years ago

“I’m on a fixed income and placed a order on Jan 18 with a processing time of 8-9 days. Well needless to say that has changed several times along with the ship date. Also no communication from this company about the reasons for the delays, unless I initiated it. Still don’t have the items I ordered. DO NOT DO BUSINESS WITH THEM YOU WILL REGRET IT!”

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Posted 5 years ago

“On a fixed income. Ordered 2 items for my son’s birthday gift on Jan 18. Processing time was 8-9 business days, well it’s still in processing and my ship date has changed 3 times. My son’s birthday has come and gone, but I’m taking the blame because I should have read the reviews on this company. DO NOT DO BUSINESS WITH THIS COMPANY YOU WILL REGRET IT!”

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Posted 5 years ago

“It’s been a month since I ordered my watch and have not received it! I also requested a refund and no answer!! I’m very upset spend $60 on a watch I never received and they won’t provide my money back either! Stay away!!”

Helpful Report

Posted 5 years ago

“I ordered a moon before Christmas and still have not recieved it cant get in contact with anybody or even a return call or my money back”

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Posted 5 years ago

“SCAM COMPANY. Items arrived not as described. After paying 200 dollars and opening dispute. Seller offered me change for a refund. Company is disrespectful and I am disgusted with how they treated me. They just take your money and send you whatever they want.”

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Posted 5 years ago

“there should be a zero stars rating. never got the socks, customer service is a joke. a complete waste of time. now i need to dispute the charge on my credit card. DONT ORDER FROM THEM”

Helpful Report

Posted 5 years ago

“Wish I could give no stars do not order from them I ordered a personalised charm as a present took ages to come back when it finally did it was poor quality and couldn’t make out the picture. waste off money and didn’t get a refund.”

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Posted 5 years ago

“Ordered a custom photo engraved lighter. Said it would be 8-10 days for delivery. 10 days later and the tracking number they gave me still shows tracking number not found. Silly girl should've checked the reviews before ordering. If I would've known it was made in China I would've avoided the site altogether. Don't waste your time or money.”

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Posted 5 years ago

Soufeel is rated 3.7 based on 877 reviews