“Placed an order on the 27th November. The money left my account on the 29th. I contacted them after not receiving any order confirmation on the 5th of December. I've since been told that it was all a technical issue and I will be refunded only now the item has tripled in price, I have not recieved a refund and this has happened to someone else I know too. Only now this company has my details and my bank details and they're clearly a scam organisation. Stay well clear.”
“I would give zero stars if I could! Two weeks since I ordered my daughter’s Christmas present and still says “processing”. I emailed asking for a delivery date and all I got was the same reply as people have had months ago that their “changing payment ways” or something and cannot give be an actual delivery date!
Absolute scammers”
“Terrible customer service.
Ordered items 14th November, part of ordered was delivered on 21st November. Contacted them via live chat, as no phone number.
Then contacted via e-nails, the odd reply just states they will escalate, which they haven’t.
Only time they replied promptly was when I left feedback.
Stay clear of this company. Terrible.”
“DO NOT BUY FROM THIS COMPANY! Still waiting for a refund of £313.99 to be credited to my Studio pay account. Countless emails sent and getting nowhere. Item was ordered in September and sent back shortly after! Absolute shambles of a company! Disgusting how they treat customers.”
“Had nothing but problems with studio customer services. I even wrote an email to CEO Mr Kendrick. No answer from him either. Surprise surprise! Now studio took 3 months to reimburse me my money back.
And yet again I stumble across another problem with these incompetent people. I placed order on 21/11/23 four items. Now I item oddsocks gift set is missing. After 11 emails from different Customer advisors, they still not sorted issue out. Yet £14 still owing on my account, certainly not paying for something I have not received?!
So last week parcel arrived? Great socks are here? Wrong! They sent me a dress I never ordered. All you get from them is SORRY?!
Your apologies are not good enough. It doesn't take 12 days plus to find a missing parcel. Infact it should take no more than 72hrs.
So zero stars for Studio.”
“I ordered a child's balance bike back in September still not arrived yet they have the cheek to bill me for it I refused to pay for an item ive not recived yet they put charges on my account and classed it as a missed payment which has affect my credit rating ive still not secived this item its still in dispatch they say now they are just ignoring all my e,mails avoid this company”
“I returned an item well within their return period,literslly a day or two after receipt. They emailed confirming the item had been received and cancelled from my order however I am still waiting for a credit of the refund fo my account two months later. In addition, they are charging me interest on the amount I do not owe! There's no communication between studio and studio pay. Studio say they have refunded it, studio pay say they haven't been notified. I email almost daily and either the recipient is a computer or doesn't understand English as their replies indicate no comprehension whatsoever. I will NEVER order from studio again. If I could give 0 stars I would have.”
“Ordered off studio for years received a stackable Xmas mug last week which was put into a box with no packaging so was smashed to bit . Ever tried to contact them you have no chance I just gave up and returned it my self should not have had to pay postage myself there is no way you can contact them don’t think I will be dealing with them again had enough”
“I've made 2 separate orders from studio, took weeks for part of my order to come, there's still a couple of things that have been paid for but not received, I'm fed up with the chat box, absolutely useless, WHY CANT I TALK TO A HUMAN.....I'm still waiting for a couple of Xmas gifts to come and I need to know one way or another wether it's going to arrive, or I will go and buy elsewhere but there's no communication with anybody, this will be the last time I ever order from them, they are going to lose a lot of custom.....”
“They sell things that they don't even have in stock, they part refund your order with no alternative. In my case I brought a family set of Xmas PJs, 5 days after purchase I was advised via an email they didn't actually have them in stock, they refunded the 1 pair, when I contacted them and advised them that they are part of a set, what's the point in only have 2, they refused to cancel the order, even thou it's not been dispatched, and when it comes, I have to pay to return it, I've already paid 4.99 for it to be delivered in the first place, even thou what I ordered isn't actually being delivered . Still no sign this and it's been over a week since I ordered. FB chat is pointless, the chatbot is useless, no number to speak to anyone. Disgusting. Don't risk getting your important Xmas gifts from Studio”
“Absolute joke of a company sent an item back unopened, tracked delivery studio received it on 3rd October and I've only got a partial refund and all they keep saying is it's being sorted now getting letters for late payments. 1st time using studio and will never use them again, trying to rob people of money and making ridiculous excuses”
“Ordered an air fryer in the black Friday sale for collection at my post office. Had an email off Evri saying I had until 28th November to collect it. Then had an email 24th November to say it had been picked up by Evri (4 days early) and was on the way back to Studio. Can't get through to an actual human at Evri and the chatbots are awful, had to leave a message and received an email from Evri apologising and saying that they would re-send the parcel back to the post office. 4 days after, still no news on delivery. Then had an email from Studio saying they are processing my return! So it was clearly never on the way back. Got on to Studio straight away to try and intercept it before the refund was processed in the hope that they would resend the air fryer. 2 days later get an email from Arun at their customer service saying the order was cancelled and I would get refunded as soon as possible. I replied saying as stated, I don't want the refund, I want the item and if I had to reorder it they should honour the black Friday sale price as its their error. All I had back off Arun was the same...order has been cancelled, prompt refund and keep an eye out on the website for updates and product availability and "feel free to reorder at my convenience". No thanks. No apology, no attempt to help or resolve my issue and clearly not listening. I won't be ordering from Studio again. I had vowed to never order from Studio again after having to return an overbed unit in 2021 that cost £270 and arrived damaged and couldn't be replaced as it was out of stock, and having a refund for crackle glass solar lights that stopped working within a few months. Decided to give them the benefit if the doubt but that's it for me now. Dreadful customer service this time. At least Evri has the decency to apologise and admitted they had technical errors their end!”
“I have been a customer for years and all l want to do is place an order l am quite hard of hearing and they seem to be asking the same questions over and over again surely when they have my account no and then l give them my name and address that should be sufficient”
“Sick of messaging them, we chat, emails, same response, no support, 10 missing items from October, being charged still, no support whatever, who will take notice?”
“Please do not use!!! If you do get to speak to anyone don’t hold your breathe as Customer service is awful and they are so rude. Missing item from delivery and they will not refund. Absolutely awful company”
“If I could give zero stars I would as that’s what they deserve. I used studio for over 15 years with no problems. Since the take over they are diabolical. What customer service? Just automated, scripted responses to my 30 emails not to mention the chat feature. What an absolute joke. I received a totally wrong order and all they keep stating is my order was delivered. Yes I received a delivery but not what I ordered. Keep repeating this which they don’t seem to understand. It’s exasperating! Trying to sort out something that should be straightforward has been a nightmare. This has been going on for 3 weeks and still no further forward. Will now be putting in a formal written complaint which I was advised by trading standards. What a shame it has turned into such a terrible company. Used to be brilliant with the previous owner. Avoid and save yourself the stress and hassle!”
“Think there are issues with studio, and though the prices are tempting avoid at all costs, orders don't arrive, 8 weeks in now and an automated email to my complaint says they are " investigating" the mysteries of the universe were discovered quicker, paid order off even though not received, as no doubt my credit rating would be effected for non payment, as asked for order to be cancelled twice..to the same " be patient" automated message.”
“purchased 2 toys snowman on shelf and reindeer on shelf both very disappointing poor not good at all nothing like picture would return but reluctant due to postage cost already paid for delivery of these poor items”
“Please don’t order off studio, ordered a tv 4 weeks ago for my son for Christmas hasn’t came and they won’t refund me and keep saying my parcel is on its way when it’s clearly not no tracking number has been provided, disgrace of a company can’t get in touch with anyone no phone number and countless emails ignored!!”
