“Ordered an item in october still not received. Contacted them and they state they cannot cancel as personalised item. I told them their problem and would escalate if they didnt. They confirmed they would cancel but not holding my breath. Now closing my account will never use them again”
“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”
“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”
“this company is a FAKE company PLEASE PLEASE DO NOT MAKE ANY ORDER FROM THEM...
when i asked for their companies house registered address and company VAT number both the employee and manager could not give it to me. i advised that i will call the police to report then the terminated my call. i tried to call back and i think they have now blocked my calls as i called from my husbands phone and they answered then hung up when i gave my details
PLEASE REPORT TO THE POLICE IF YOU HAVE MADE AN ORDER WITH THEM AND CLAW BACK YOUR MONEY!!!!”
“Order not received after 3 weeks, despite email advising on the way. refused refund and advised to wait up to 30 days for an investigation. After sourcing replacements elsewhere, then received now unwanted product week after.”
“I have tried to go on line bit as it asks for dob mine is 1954 ,I find it very difficult as I have arthritis 8n my hands I have to go monthly going back which is an awful lot of maths.i have been trying to enquire about my order placed on the 27th Nov still haven't recievef this but has been added to my bill.whats going on ? R.”
“Worse service ever. Still waiting for a simple clothes order 15 days after paying and studio seemed to have designed their customer service system to do anything other than help and support you as a customer (loads of Web forms to fill on but don't work).
NOT FIT FOR PURPOSE AS AN ONLINE RETAILER.....AVOID AND SAVE YOURSELF THE STRESS.”
“Absolutely disgusting customer service. Lost my 100 order in transit weeks ago and still not resolved . Wouldnt trust them to deliver or find a resolution for any problems”
“The web page was virtually impossible to use, and so I entered the incorrect delivery address by mistake. I rang Studio STRAIGHT AWAY, and they refused to correct the delivery address. As a consequence, not that the very heavy item has arrived, I shall have to post it myself to the correct address. I wouldn't ever order anything from these people again.”
“Don’t ever order from this company for Christmas delivery almost certain it won’t arrive, for the second year running I have ordered for Christmas that have not arrived. Order still showing on my account even though they promised to cancel the orders and credit back to account if anything like last Christmas i will still be requesting the money back in February”
“Order a Christmas tree said would be delivered on the 6th December and i haven't received it said they can't get a van big enough which is rubbish i asked for a full refund but they said they will have to investigate first before I can have a refund and the said last week if I didn't receive it by Tuesday I had to ring on the Wednesday they would give me a full refund and put it down as lot but the other said no I can't have a refund until they investigate it void this company it rubbish”
“I own my own home, have retired on a very substantial pension pot, have never in my life had any problem with obtaining credit, often been offered it when preferred paying cash. Studio felt I wasn't sufficiently credit worthy for a £28 purchase!!!!!!”
“First time shopping with Studio and most definitely my last. Avoid at all costs. I placed an order on 17th November for a personalised wooden tool set for my grandsons birthday. The delivery time stated 7-10days but once I had paid for the item I received an email from studio stating that delivery could take up to 28 days. emails sent, ignored. it is now 11th December and I've still not received my order. I contacted them via the FB messenger form but apparently, the DOB I provided doesn't match my account so they are unable to help me even though I provided my acc number, the item number, the date the order was placed and a screenshot of the expected delivery time. feel like I'm banging my head against the wall. They provide inaccurate delivery timescales but once you've paid, it's impossible to get any customer service.”
“The most awful company with the worst customer service!!! Made a order 6 weeks later still not arrive phoned 4 times to cancel the order and get a refund…… no refund and they then sent 1/2 the order”
“It’s the first time I’ve shopped with Studio and never again! I’ve paid for returns and THREE times they failed to come and collect. The collection slot is 8am-8pm so you wait all day for no one to turn up. Awful. Awful. Awful!!!”
“Avoid this company at all cost !! I ordered a play kitchen in October only for the order to be cancelled!
Then they decided to send it I had bought another one from another company so refused delivery !
My order was cancelled on 25/11/21 I was promised on the 1 /12/21 that I would get a refund in 7 days I was not happy as they had had my money since October !
Today the 10/12/21 I’ve still not got my money and have just been told it will be another 7 days this is shocking !
I would also like to point out that the item was showing as in stock all the time on the website ! Which was not true and I believe to be fraudulent! I
Will never order from here again my complaint I put in is going to take 8 weeks !! Which only proves how many complaints they get !
Here’s hoping I get my money in 7 days ! Not holding out much hope to be honest !!”
