Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,572 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a XBOX SERIES S on the 23/11/2021 and I haven’t received anything! Check status of Hermes and apparently they dispatched it yet they still not received anything. Absolutely the worse company ever. Xmas is ruined now for my child which I can’t get this in time!!!!”

Helpful Report

Posted 3 years ago

“Studio Customer Service are a complete NIGHTMARE. Once the issues have been sorted, I'm out of there, ACCOUNT CLOSED!!! I've only just opened it!!! Been terrible from the word go. Call centre in a foreign country. They can hardly speak English and cannot understand you. Set up an account on a Wednesday evening. Friday I rang to say cancel order. Said my account wasn't up and running but ring Monday. Rang Monday , accepted cancellation and lo and behold everything turned up every day for a week, although 2 same lights, 2 same shades and 1 pk of curtains, 3 ORDERS. Rang call centre to complain that I had cancelled. You had , but can you send them back. Sent back by Hermes parcel shop and to cap it all, 2 more lights were delivered!! On the phone again to ask why ? You ordered them. No I didn't, I've sent them back! Baring in mind these phone calls were lasting upto half hour because of their lack of understanding English. Refused the parcels as I hadn't ordered them. On the phone again for another 30 mins. I was tearing my hair out trying to make them understand I hadn't ordered. "Maybe they are somewhere outside your property and can't see them " Eh? I'm saying they have been refused and courier took them away so why am I being billed for items I have not ordered. "ERM i will look into it. I will try to find out where you parcels are". By then I had lost the plot. " I'm not interested where they are, I haven't ordered any so take them off my account!!! 45 mins later of blood sweat and tears , its another ten days before that will happen. Lost the will to live by then. Give me strength. Sorry long winded but Studio are a definite NO NO !!!!!!”

Helpful Report

Posted 3 years ago

“Ordered 11 items beginning of November all in stock some items personalised. During the course of the month nothing turned up?! Then I started to get emails saying I had returned the goods to sender even though I had never received them. Then was asked to pay for an undelivered item so I rang customer service. Spoke to a lovely lady who said Hermes had returned the goods back and she could only presume they had been damaged in transit so we’re returned back to Studio. I asked her to credit my account for the item I was being charged for and close my account! She did this and even agreed with me that she would have done the same due to their ineptness. The one star is for her!”

Helpful Report

Posted 3 years ago

“Goods arrived unwearable, only way to describe was smell of vomit. Email stating some goods not in stock. Online contact form does not work, even after manually spending 30 minutes clicking back to add my 1958 dob it insists on! Not willing to waste more money on return postage for unwearable items.”

Helpful Report

Posted 3 years ago

“Ordered a dolls house 09/12/21. Could be personalised, but I didn't take that option. Phone them earlier in the week to see why It hadn't been dispatched. They couldn't tell me why, but said I would get it for Christmas. Now they are saying it's out of stock. But it still says it's in stock on the website. I have cancelled it, but from other reviews don't hold out a lot of hope for my refund!”

Helpful Report

Posted 3 years ago

“I've bought from Studio for years with no issues. This year though 1 order got split into 3 parcels and one arrived with items clearly rough handled and items inside too damaged to use as gifts. They use Hermes, what more do I need to say. One parcel missing and one damaged. Another lost Customer here. I won't be back.”

Studio 1 star review on 18th December 2021

Helpful Report

Posted 3 years ago

“Items cancelled with refunds to Be expected. First of all reordered one of the items again with Studio as a separate order. Then after more cancellation emails I out and replaced the full order at another store- only to receive no refunds and then items that apparently were cancelled issued out. Waited two months for any resolution with constant lies and fobbing off. Now out of pocket as have half an order missing which is no good to me ( personalised FAMILY pjs) and no refund, a duplicate pair on order and had to also spend more Money on replacement ones. Absolutely LIVID! Wasted hours of my life on the phone! Robbed of money and of time.”

Helpful Report

Posted 3 years ago

“Do not order from studio. I ordered25/11/21 . I have not received. I have just read many reviews saying the same yet this company is still trading in this manner. I have asked for a refund to my account and not received. I am going to take the matter further and no company should be testing customers in this way.”

Helpful Report

Posted 3 years ago

“Ordered on 26.11.21, still not arrived. Phoned Studio weeks ago and was told it's on the way. Checked tracking numerous times and it's still not on the way. Don't think I'm ever going to get this bedding, I now want my money back.”

Helpful Report

Posted 3 years ago

“Ordered personalised family Christmas PJs in SEPTEMBER! Kids ones arrived in November. 2 adult pairs - multiple emails saying delays, then an email to say 1 pair were being cancelled and I would receive a refund. I then cancelled the 2nd pair, as usual without them all. They emailed to confirm cancellation of 2nd pair and 4 weeks later, have just received a dispatch email for the pair THEY CANCELLED?!? Still no refunds. Not fit for purpose. Absolute shambles of a company”

Helpful Report

Posted 3 years ago

“ordered two items on 23 and 24 november rang today waited 20 minuets to speak to someone then i was told the items were out of stock then an hour later i got an email to say they were out of stock this was 25 days after i ordered them i will not be ordering again as i should have been told before two dissapointed girls at christmas thanks to you”

Helpful Report

Posted 3 years ago

“Do not recommend them at all!!!! I’ve ordered in November on 25th ( on their website the item supposed to be delivered in 5-10 day), almost 1 month after still waiting for it. I’ve contact them to asked them to speed up the process but they can’t do anything so they asked me if I want to cancel the order instead, also I requested a email for confirmation of canceling the order. Still I didn’t received any email. I contact them again…waiting 16 minutes to answer and then the conversation ended with no response. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 0 customer service 0 for the website (you can’t chat with them) 0 for experience”

Helpful Report

Posted 3 years ago

“24th November placed a order still have not received 200 quid out of pocket given many different dates for stock and delivery... Can't get any more responses from Studio will never use again!”

Helpful Report

Posted 3 years ago

“Ordered an item in october still not received. Contacted them and they state they cannot cancel as personalised item. I told them their problem and would escalate if they didnt. They confirmed they would cancel but not holding my breath. Now closing my account will never use them again”

Helpful Report

Posted 3 years ago

“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“The worst company I have ever dealt with”

Helpful Report

Posted 3 years ago

“this company is a FAKE company PLEASE PLEASE DO NOT MAKE ANY ORDER FROM THEM... when i asked for their companies house registered address and company VAT number both the employee and manager could not give it to me. i advised that i will call the police to report then the terminated my call. i tried to call back and i think they have now blocked my calls as i called from my husbands phone and they answered then hung up when i gave my details PLEASE REPORT TO THE POLICE IF YOU HAVE MADE AN ORDER WITH THEM AND CLAW BACK YOUR MONEY!!!!”

Helpful Report

Posted 3 years ago

“Order not received after 3 weeks, despite email advising on the way. refused refund and advised to wait up to 30 days for an investigation. After sourcing replacements elsewhere, then received now unwanted product week after.”

Helpful Report

Posted 3 years ago

“I have tried to go on line bit as it asks for dob mine is 1954 ,I find it very difficult as I have arthritis 8n my hands I have to go monthly going back which is an awful lot of maths.i have been trying to enquire about my order placed on the 27th Nov still haven't recievef this but has been added to my bill.whats going on ? R.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,572 reviews