Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,565 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from studio. I ordered25/11/21 . I have not received. I have just read many reviews saying the same yet this company is still trading in this manner. I have asked for a refund to my account and not received. I am going to take the matter further and no company should be testing customers in this way.”

Helpful Report

Posted 3 years ago

“Ordered on 26.11.21, still not arrived. Phoned Studio weeks ago and was told it's on the way. Checked tracking numerous times and it's still not on the way. Don't think I'm ever going to get this bedding, I now want my money back.”

Helpful Report

Posted 3 years ago

“Ordered personalised family Christmas PJs in SEPTEMBER! Kids ones arrived in November. 2 adult pairs - multiple emails saying delays, then an email to say 1 pair were being cancelled and I would receive a refund. I then cancelled the 2nd pair, as usual without them all. They emailed to confirm cancellation of 2nd pair and 4 weeks later, have just received a dispatch email for the pair THEY CANCELLED?!? Still no refunds. Not fit for purpose. Absolute shambles of a company”

Helpful Report

Posted 3 years ago

“ordered two items on 23 and 24 november rang today waited 20 minuets to speak to someone then i was told the items were out of stock then an hour later i got an email to say they were out of stock this was 25 days after i ordered them i will not be ordering again as i should have been told before two dissapointed girls at christmas thanks to you”

Helpful Report

Posted 3 years ago

“Do not recommend them at all!!!! I’ve ordered in November on 25th ( on their website the item supposed to be delivered in 5-10 day), almost 1 month after still waiting for it. I’ve contact them to asked them to speed up the process but they can’t do anything so they asked me if I want to cancel the order instead, also I requested a email for confirmation of canceling the order. Still I didn’t received any email. I contact them again…waiting 16 minutes to answer and then the conversation ended with no response. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 0 customer service 0 for the website (you can’t chat with them) 0 for experience”

Helpful Report

Posted 3 years ago

“24th November placed a order still have not received 200 quid out of pocket given many different dates for stock and delivery... Can't get any more responses from Studio will never use again!”

Helpful Report

Posted 3 years ago

“Ordered an item in october still not received. Contacted them and they state they cannot cancel as personalised item. I told them their problem and would escalate if they didnt. They confirmed they would cancel but not holding my breath. Now closing my account will never use them again”

Helpful Report

Posted 3 years ago

“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”

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Posted 3 years ago

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Posted 3 years ago

“The worst company I have ever dealt with”

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Posted 3 years ago

“this company is a FAKE company PLEASE PLEASE DO NOT MAKE ANY ORDER FROM THEM... when i asked for their companies house registered address and company VAT number both the employee and manager could not give it to me. i advised that i will call the police to report then the terminated my call. i tried to call back and i think they have now blocked my calls as i called from my husbands phone and they answered then hung up when i gave my details PLEASE REPORT TO THE POLICE IF YOU HAVE MADE AN ORDER WITH THEM AND CLAW BACK YOUR MONEY!!!!”

Helpful Report

Posted 3 years ago

“Order not received after 3 weeks, despite email advising on the way. refused refund and advised to wait up to 30 days for an investigation. After sourcing replacements elsewhere, then received now unwanted product week after.”

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Posted 3 years ago

“I have tried to go on line bit as it asks for dob mine is 1954 ,I find it very difficult as I have arthritis 8n my hands I have to go monthly going back which is an awful lot of maths.i have been trying to enquire about my order placed on the 27th Nov still haven't recievef this but has been added to my bill.whats going on ? R.”

Helpful Report

Posted 3 years ago

“Avoid like the plague!!!!! Absolute joke of a company!!!! Still awaiting a resolution from my order placed in October”

Helpful Report

Posted 3 years ago

“Worse service ever. Still waiting for a simple clothes order 15 days after paying and studio seemed to have designed their customer service system to do anything other than help and support you as a customer (loads of Web forms to fill on but don't work). NOT FIT FOR PURPOSE AS AN ONLINE RETAILER.....AVOID AND SAVE YOURSELF THE STRESS.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service. Lost my 100 order in transit weeks ago and still not resolved . Wouldnt trust them to deliver or find a resolution for any problems”

Helpful Report

Posted 3 years ago

“The web page was virtually impossible to use, and so I entered the incorrect delivery address by mistake. I rang Studio STRAIGHT AWAY, and they refused to correct the delivery address. As a consequence, not that the very heavy item has arrived, I shall have to post it myself to the correct address. I wouldn't ever order anything from these people again.”

Helpful Report

Posted 3 years ago

“Don’t ever order from this company for Christmas delivery almost certain it won’t arrive, for the second year running I have ordered for Christmas that have not arrived. Order still showing on my account even though they promised to cancel the orders and credit back to account if anything like last Christmas i will still be requesting the money back in February”

Helpful Report

Posted 3 years ago

“Order a Christmas tree said would be delivered on the 6th December and i haven't received it said they can't get a van big enough which is rubbish i asked for a full refund but they said they will have to investigate first before I can have a refund and the said last week if I didn't receive it by Tuesday I had to ring on the Wednesday they would give me a full refund and put it down as lot but the other said no I can't have a refund until they investigate it void this company it rubbish”

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Posted 3 years ago

“Never received all my order. Manager never rung me back. Missing Nintendo switch game. Customer service awful”

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Posted 3 years ago

Studio is rated 1.3 based on 1,565 reviews