“Provided a Hermes tracking number after 7 days, which was never collected. Then after 11 days admitted it was never in stock. What a waste of my time.”
“Terrible telephone manner to start with was on phone too for over 30 mins they just hung up when asked to speak to manager was told item was in stock when ordered rang severall times over 2 weeks told me had been dispatched phoned today to be told order has been cancelled has not in stock was ordered 5th november days before Christmas not good so someone was lieing still waiting to speak to manager”
“Absolutely shocking service. Ordered a wooden kitchen for my 2 year old sons Christmas present and it’s still awaiting dispatch. They have replied to emails 1st email response was that it will be dispatched on the 17th Dec and I would definitely receive by Christmas this is after being ordered on the 17th Nov, checked delivery status and again still said awaiting dispatch!!! When I sent the 2nd email the response was that I wouldn’t receive the kitchen because they have no stock. Absolutely appalling service”
“Only 1 star as not allowed to give zero.
Parcel dispatched but lost on 4th December. Hermes acknowledged that it has been lost but Studio now need a further 30 days to investigate! Oh and I will receive a response to my complaint within 80 days. Call centre staff are like speaking to a robots. Avoid avoid avoid!”
“Rubbish company who spoil Christmas by not delivering when they say they will, and who then waste lots of your time blaming everyone else (including you) for their short-comings. Be warned to stay away from these people.”
“Ordered a keyboard in November as a Xmas present for someone every week they have told me it's coming now I've been told 27th December
Well done Grinch for ruining someone's Xmas.
Just avoid them costs for deliveries AND returns they are so tight and rarely give discount”
“Ordered items begging of November still not arrived, im not sure if its studio or the shoddy delivery company hermes that they use but takes 30 days for a refund but happy to add interest on while it's out ur account for the 30 days”
“Bought in November, I purchased an item that said IN STOCK. 28 days later and i still don't have it, they'll also refusing to refund as its personalised. These people are thieves. I will never shop here again. I think there's other things going on behind the scenes, They are SO desperate to con people out of money and hold on to it, I wonder if they're struggling against going bust. They have no stock of anything but advertise that they do, then refuse all refunds. its a gamble i wouldn't take again .As soon as my item is cancelled/delivered i'm deleting my account and will never return. absolutely shocking service, clueless staff who aren't based in the uk will just constantly resend a template of 14 working days when really they have no clue. I'm rarely this annoyed about customer service but when its children's toys and christmas i think its absolutely despicable.”
“Kids toy for last Xmas. Parts missing keep getting fobbed off. Their phone number is hidden. I phoned several times each time they want to know more of my information. They have the details on their system, I have the receipt on my desk with the order number date etc. Far East call centre, polite difficult to understand and get fobbed off. Want to know date of birth etc before even talking I am very dubious about giving private info to a voice on the phone especially when it is irrelevant. Why do they want my birthdate? I wrote, signed for, complaint. No reply. A year later and still the item is unusable. It seems the UK office is just a letter box convenience one.
STEER CLEAR OF THEM.”
“Their online stock numbers are inaccurate, their customer service is poor, when you finally get through to speaking to someone the line is always terrible.
They don’t keep you updated with any information regarding orders and you have to constantly try and chase them for any information. It’s like getting blood from a stone with their agents.”
“I have paid £44.99 for delivery of a coat that hasn't been delivered. When I try and trace it, there is no evidence I've ordered it. I have proof if payment on my bank statement. I was cut off on phone after being told by a man who couldn't understand English that he couldn't find my account. My emails aren't replied to. Just want my money back.”
“Accidentally ordered by clicking pay button in the app (yes my fault) contacted straight away and told they'd get it stopped. Few days later dispatch notification through. Contacted again and told it had already gone do would need to be received and returned.... a week later it's received (so it wasn't dispatched as hermes had it on 2 day delivery) 3 days now I've telex to contact to get returned but ignoring me. Also sent my statement with the item on 2 days before it even turned up!! Once returned account WILL be shut down. Absolute shambles of company with liars working for them”
“Absolutely the most farcical company. I’m still awaiting a refund!! And refusing to pay as sent 2/3 of my order after cancelling it!! And can’t return! Customer service terrible and took 2 months to receive anything! Family pyjamas no good when not all the family get theirs!!!”
“Ordered numerous items for Christmas presents on the 29/11. Studio apparently sent on the 4/12 via the worst parcel delivery company ever Hermes. Tracking has not moved since the 8/12. After numerous emails im now told this will be classed as a "Lost Parcel Claim" and I will have to wait up to another 30 days for my money back. Will never use again”
“I Ordered an item that they said on their website was in stock. Waited 10 working days as per their email confirmation only to find upon ringing them that the item was never in stock. For reference I ordered on 06/12 its now the 20th. I paid £4.99 for the privilege of this delivery, they then refused to delete my account after I asked for a refund and they refused as per their policy as I have an open order. How can it be an open order if you don't have the product. AVOID AT CHRISTMAS.”
