Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a faulty item return back the same nearly 4 weeks later still being told parcel is warehouse and await my refund”

Helpful Report

Posted 3 years ago

“We purchased a TV which broke within the manufacturers 2 year warranty period. The Manufacturer was brilliant in arranging to try and repair and when it was found un repairable provided us with an uplift code to take back to Studio cards to ensure the TV was replaced or refunded. this should have been a simple process. However upon contacting Studio cards they are refusing to honour the uplift code! The customer service from the company is absolutely shocking. No one in their customer service department listens to what you say on the phone and due to this we have no option but to go through the ombudsman to resolve a situation that should be simple. I will never use the company again and would suggest nobody else does either.”

Helpful Report

Posted 3 years ago

“Bought a coffee machine for £60 reduced from £100 and it broke within three months. They are refusing to send a replacement even though they have a responsibility to do so under the Consumer Rights Act as the product is less than 6 months old. Horrendous customer service. Garbled emails written in poor English that don't make any sense. Won't use again. Avoid.”

Helpful Report

Posted 3 years ago

“Disappointed with the fact that no matter how much you spend, delivery is £4.99 . Just placed an order and received the following message: '' 3 - 7 days for delivery of parcel '' . In all honesty, for that price, you should do next day delivery, with tracking number. Too expensive”

Helpful Report

Posted 3 years ago

“Trading standards should shut this place down.I ordered an item 3 weeks ago paid by debit card , dispatched next day apparently, but tracking hasn’t moved since .numerous calls and emails since , latest one saying they will resolve in 8 weeks .they will not give me a refund because the item is dispatched (apparently) . It seems I’m not the only one with problem , why have trading standards not shut this place down.”

Helpful Report

Posted 3 years ago

“Waited in 3 weeks now for parcel to be returned absolutely a nightmare I will definitely not be ordering from them again”

Helpful Report

Posted 3 years ago

“I just cannot belive the bad comments about Studio,in my opinion they are not justified, I have been with Studio for a while now and although I fell behind with my payments due to Covid Studio where absolutely brilliant at helping me ,I wish all company's where as good thank you Studio”

Helpful Report

Posted 3 years ago

“Shopped with studio, no notice jus charged for every payment £30 , unbelievable. Will close my account, never shop again. Will advice all my friends to stay away.”

Helpful Report

Posted 3 years ago

“Ordered a TV in January, been dispatched but not delivered.. 2months later they are still investigating.. I can't cancel the order because it's already been dispatched...so I'm in limbo..because now I want to order from someone else...I've had no communication from them whatsoever.. I won't be ordering anything ever again... absolutely terrible service!!”

Helpful Report

Posted 3 years ago

“I’ve been trying to return a parcel since the 7th March , (sent 6 right side arms instead of 3 left 3 right. I’ve made 4 attempts at someone picking the parcel up now and finally someone came today, only problem being that studio gave me the wrong returns label so the courier wasn’t able to take it back !!!! 4 of my days off wasted !!!! Can’t speak to a manager can’t get anywhere with a complaint , they tried to offer me £15 compensation!! I don’t want compensation I just wanted a parcel collecting !!! £15 doesn’t come near to the amount of my spare time that’s been chewed up by this company !!! Also I re ordered another item choosing a different style because I didn’t want the same problem only for that to arrive and one of the seats is broken !!!! I won’t be ordering from studio again that’s for sure !!”

Helpful Report

Posted 3 years ago

“Shocking service.Do not shop with studio. They charge you for undelivered items I have been complaining about since December 2022. To now tell me it is too late to complain. I have been complaining constantly since December 2021 and had resolution team involved in December 2022 who also can't resolve anything.”

Helpful Report

Posted 3 years ago

“Bad company. Saying that they never received return item even I had confirmation from Hermes.”

Helpful Report

Posted 3 years ago

“Ordered toy for birthday 30 POUNDS WASTED, apparently parcel lost by Hermes 21 days ago, contacted them, no refund issued, under investigation bullshiet, scammers, AVOID”

Helpful Report

Posted 3 years ago

“I ordered 2 items in November which did not arrive. I complained numerous times and finally got hold of someone a few days before Christmas and funny enough was suddenly here next day..Broken!! I've called and was told I'd be refunded which i have not. I've sent numerous emails which are now just being ignored. It is now March. Never again will I use this site and have told everyone I know not to either.”

Helpful Report

Posted 3 years ago

“Before I closed my account I spoke to customer services to make sure there were no outstanding payments, they said I had a nil balance and closed my account . However, a few weeks later they sent me a bill for over £100 saying it was interest, I have double checked all the payments I have made and don’t owe anything. I don’t know what is going on but I read they were going into administration !”

Helpful Report

Posted 3 years ago

“This company is absolutely shocking!!!!….a bunch of thief’s…ordered 2 items in November and was notified they were out of stock which is fair enough, instead of refunding my money back to my bank account they put it into my Studio account (which I pay regularly every month) and when I spent MY OWN MONEY they have charged extra interest on my Studio account and it’s jumped from £247 to £300 and my monthly payments have gone from £10 a month to £17+ a month….this company is a bunch of con artists and I’m getting in touch with Comsumer Rights and Action Fraud over this matter as when I rang up about this matter they have added more to my account and not took on board or dealt with my account appropriately at all…they are full of empty words and promises….this company is downright disgusting and needs shutting down ASAP…God knows how many other people they are defrauding who are not keeping an eye on their account balances and monthly repayments…your orders take over a fortnight to arrive yet they are charging £5 per delivery which in my estimations should be 1st class next day delivery not Standard Delivery which they are yet again stealing money from customers for….I will not be paying anymore payments until this is dealt with from Studio !!!!!!”

Helpful Report

Posted 3 years ago

“I wish i had read these reviews before purchasing 2 dinner sets at £78.99, and i wish i had paid on my credit card too! I am having to raise a formal complaint with my Bank, can't believe trading standards have not shut this company down!!! Surprise surprise, i am still chasing an order which said 5 - 7 days delievery and no one is able to tell me when i will receive my order!! Angry does not cut it!!”

Helpful Report

Posted 3 years ago

“Waited 6 weeks for Xmas tree constant messaging asking for refund and was begged to wait it constantly said on tracking was with Hermes with no movement when I finally did get the tree it was broken and they told me to print a label and to walk the 6 ft tree a mile to the post office eh no so the 40£ I spent they agreed a partial refund 8£ something cheque I recieved in post fuming I closed my account with them I recently deposited the cheque and it bounced since then discovered it’s went into liquidation so I’m gonna go through my bank and hopefully get it back as it was paid by credit card now I know why the wouldn’t refund me in the first place,”

Helpful Report

Posted 3 years ago

“Stay well away from them they have the worst service when comes to delivering items they turn up late if they turn up that is. Their customer service is diabolical they're useless incompetent invalids that barely know how to speak and understand english at least the ones I've had to deal with and they take your money and you could wait a month if not longer for it back because they didnt send the items and didnt want to chase it up. They say they will contact withington 24 hours for 96 hours later still no contact then when phone them they dont want to deal with it at say to wait for the call back that never did come had to phone up again and get it dealt with over a month and half after the item should of arrived. They're the worst company ever stay well away from these thieving cunts”

Helpful Report

Posted 3 years ago

“Bought a heated throw oct21. Arrived faulty out of the box, could not tell difference between on and off. Return label sent and item collected with receipt left. Photographed latter beside departing package with label. Did not receive refund until Feb 22 after raising a chargeback with credit card company despite several phone calls and e mails with all the apologies and good wishes you can imagine, but no action,mere stalling tactics. When I was promised the refund I asked why it had taken so long. I was given no explanation but offered £10 cheque in compensation. Today I received word from my bank that the cheque had bounced.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,567 reviews