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Studio Reviews

1.3 Rating 1,567 Reviews
7 %
of reviewers recommend Studio
1.3
Based on 1,567 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Studio 1 star review on 23rd December 2024
Nikolett Pflum
Studio 1 star review on 15th December 2024
Pat Finch
Studio 1 star review on 7th December 2024
Tracy
Studio 1 star review on 7th December 2024
Tracy
Studio 1 star review on 7th December 2024
Tracy
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
102
Anonymous
Anonymous  // 01/01/2019
My items was dispatched on the 20 November 2019 it's now 3 decmber 2019 no items paid in full not happy all I get told sorry I have email 3 times no response just would like a full refund and delivery cost as well which I paid for
Helpful Report
Posted 5 years ago
I received a message to my item would be delivered on the 2nd I took the day off work never left the house they said would be delivered today the 3rd my day off work again spent the whole day in the house to still not receive my item again I’m NOT happy
Helpful Report
Posted 5 years ago
I rong studio over the interests their keep putting it up by £25 each month I tell them I not paying that interests their said its interest on top of interest I said you cant do that I said I want to sort this out their not having not of it I put the phone down please dont get nothink off this studio I rong me 10 time I suffer with panic attacks their put me in hospital
Helpful Report
Posted 5 years ago
It’s not studio itself but the shocking service you get from Hermes delivery service. I asked for my parcel to be delivered to my work address, which is manned from 8 to 6.30pm. They said they attempted to deliver 3 times to the Windsor office, which they did not. On the third attempt we actually saw the van pull up in front of the office but did not deliver. When I rang studio straight away, they really couldn’t/didn’t want to help to resolve this. Clearly the Hermes driver was lying and didn’t for whatever reason, did not want to stop to deliver this parcel. Do not use Studio for as long as they are using Hermes Delivery service as they are clearly not employing reputable employees!!
Helpful Report
Posted 5 years ago
They sent the wrong item but would not allow free returns unless collected which was a 2 working day window. I managed to arrange to work from home but item not collected. Apparently I can’t drop it into the returns place myself which is very near my home and they won’t reimburse unless I await the unreliable collection. Avoid!!!
Helpful Report
Posted 5 years ago
Disguising company, ordered my wedding ring, first time order, they lost it on the day it was meant to be delivered, was told I had to wait 4 weeks for my money back after complaining I received it back after stressing, but ended up with lots of stress to find another ring on time, and also had to pay extra to get it engraved, please don't use this company, unless you want to be disappointed.
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Posted 5 years ago
Items are generally more expensive than elsewhere online. I didn't mind paying a little extra if you can pay for the items over time. But when you do they add on huge interest charges every month even when you pay more than the minimum monthly payment. So by the the time you pay off your balance you end up paying 100s of pounds in interest. AVOID!!
Helpful Report
Posted 5 years ago
DO NOT TOUCH THIS COMPANY, WOULD GIVE IT A 0
Helpful Report
Posted 5 years ago
Do not use this company. Disgusting service. Ordered chest of drawers, said could deliver in 10 days. Then emailed to say didnt have a dely date. Asked for refund, 10 days and 2 calls and theyve said tgeyve only just requested a refund. Please dont use them!!
Helpful Report
Posted 5 years ago
awful company, so far i've called and made complaints, emailed complaints, put a trust pilot review and have had to result in asking my bank to dispute the payment for a refund as Studio cancelled my order, won't assist in resolving the issue, so i'm out of pocket by £300. Totally unacceptable and poor customer service.
Helpful Report
Posted 5 years ago
Joke company.Avoid at all costs. Bought 2 items for £280, both proved faulty, so returned both in same parcel.3 months later, and after numerous telephone calls @13p per minute and numerous emails was still being charged interest on these items and they remained on my balance.Customer services,(dont make me laugh),they are are rude,speak little English and understand less.They fob you off with lies and give you the runaround.Emails are not answered.The company claims to have tried to contact you but have not,they also claim to have replied to emails Falsehood. They charge high interest rates,and keep charging for items returned to them.this puts minimum payments up and can incur default sums.I have registered a formal complaint in writing and written to the Financial services Ombudsman. I urge every grieved customer to do the same.This will force their hand.I will never shop with them again.
Helpful Report
Posted 5 years ago
Absolutely disgusting addition charge they put on each payment a month!!! Example- £45 min payment £29 is addition charge!!! Can see how people get in debt when you have companies like this!!!! They said online they will contact me to make them look good but heard nothing, just shocking!!!!
Helpful Report
Posted 5 years ago
Most unsatisfactory company ever, charge you for things you dont recieve and let you fight it out...they add crazy hidden charges to your account which your not told about...products extremely overpriced too and Lord help you if you need their customer services...they're redirected to the Phillipines. I had to threaten court action before I got any satisfaction and they and you will struggle to understand you or your call..STAY AWAY.
Helpful Report
Posted 5 years ago
Please do not order from this company. Took my money on the 18th October despite my order not being in stock. Had to call 5 times and still do not have my money back. You get through to a customer team that can’t even understand you. I will never ever shop with them again and I will make sure I tell as many people as possible. Just don’t do it
Helpful Report
Posted 5 years ago
If I could give this company minus 10 stars, I wouldn’t I’d give them minus 20! Like other people said, cancelled item and still receive dispatch email. Customer service people are awful. They don’t understand what you are telling them and you can’t understand there replies. Received wrong order. Called to tell them it was wrong. Asked them to send the correct order to which they said they would. Only to receive confirmation email of the wrong order again! Called to cancel but they now say I will have to receive the order and send it back before I can get refund. The whole process is shocking and I’d tell anyone to avoid at all costs.
Helpful Report
Posted 5 years ago
Very unhelpful regarding returns - noinformation at all I made the mistake of returning mine with Royal Mail - very expensive at your own cost. Be careful and try a courier I am sure they will be a lot cheaper.
Helpful Report
Posted 5 years ago
Delivery takes 3 weeks even if the item is in stock avoid using them as they never offer a logical Solution if one needed. Every time I message them to candle a delayed order I receive dispatched email! Someone should really look into this company!
Helpful Report
Posted 5 years ago
Avoid this company. Billing system is so complex that can easily lead to the slapping on some extra fees. Avoid these 'interest saver plans' more hassle than worth. Took over an hour on the phone to customer services to explain THEIR mistake which they admitted to and refunded me the extra charges. Now the following month it has happened again. Balances which do not belong to me appearing on my statement. So sick of this. Parcels don't turn up. I have today cleared my balance and instructed them to close my account right away to be told oh it takes 14 days.....but it takes 14 seconds to set it up! Wish I had never bothered shopping with this shambles of a catalogue. Please avoid.
Helpful Report
Posted 5 years ago
Personalised Forget Me Not Candle at £9.99 Incorrectly printed twice!! AVOID AVOID AVOID! I bought the candle and wanted a personalised message on it. I added the message with upper case at the beginning of each line and Christian names with the remaining text in lower case. I received the item and some lines were all in upper case and others were a mixture of upper and lower case - none where I wanted them. I contacted Studio and they arranged for a replacement to come out to me. However, the replacement had exactly the same errors! I contacted Studio again and they asked if I wanted another replacement. I said no thanks - if they couldn’t get it right the first 2 times I doubted they could get it right on the 3rd attempt! The personalisation is also just a sticky label on a £1 candle.
Helpful Report
Posted 5 years ago
Absolutely disappointing company. In total 3 hours and 5 phone calls later. Decided to close my account. Ordered an item wanted to cancel it told cant. Item came requested collection 2 times no courier turned up. Paid £13:14 myself to give the item back. No one higher. They just put you on hold and dont care. No one can speak a word of English or even resolve your problem. By far the worst customer service ever. My advice avoid these cowboys.
Helpful Report
Posted 5 years ago
Studio is rated 1.3 based on 1,567 reviews