Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have wasted more than 6 hours today browsing the website getting bit & pieces for Christmas only to get to the checkout to see the message "We have received your order & are still assessing the application". I opened an account last year putting stuff on credit but decided not to complete the paperwork they sent as it was getting too close to Christmas. I can find nowhere to pay for my stuff outright, even tried opening a new account with a new email address but it won't accept the password which was triple checked & when you go to the password reminder the security info you give them apparently doesn't match their records. I used to shop with Studio many years ago but don't think I will bother in future, shame as they just lost a £350 sale!!!!!!!!!!”

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Posted 5 years ago

“Studio resolution centre leave a voice mail for you to get in touch with them but the only problem is that they give you a phone number what doesn't work. Another great service by studio not, they don't care about their loyal customers”

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Posted 5 years ago

“along with others i wish i could put 0 as a review. order a fireplace which we no longer wanted. I rang a week ago said someone would collect either next day or day after. nobody has come. rang again monday said they'd collect yesterday. no surprises nobody came. awful system!!!! avoid avoid avoid”

Helpful Report

Posted 5 years ago

“Ordered an iwatch Never arrived Was told theyd look into it and it would take 4 weeks to ctedit the mi ey back then I could reorder Couldnt wait as it was a bday gift So 1st one lost Ordered another so as it gets here on time Nothing Weeks later The 1st still missing The 2nd nowhere to be seen £800 down Getting charged for both watches Im paying off my bill while I have no watches Customer service a joke I have a long list of unanswered emails Phone calls where I get the run around Cant understand anyone and im not being funny but think this is intentional so as people dont bother Studio You need to sort yourselves out”

Helpful Report

Posted 5 years ago

“When you contact customer services and you ask to speak with someone higher they tell you no ones available, a big complain like studio and no one higher available to help you. This is disgusting how are you ment to resolve your problem”

Helpful Report

Posted 5 years ago

“I have been working for a Sony Xperia plus 10 phone since September 14th, it's been reordered 3 times. The last time it was reordered was 20th October, it's now the 5th November. They use the excuse that it was out of stock but it clearly says online when I check stock availability. I also got family members to phone order line to see if its in stock and its been in stock since it was reordered on 20th October. I received a email saying it will be delivered by the 9th November but its the 5th of November and its still awaiting to be dispatched. I have been a loyal customer and have always paid my orders of very quickly. I have been messed around since the 14th September for the Sony Xperia plus 10 which was a birthday present for my son. Studio doesn't care about us the customer, they just tell you give it more time every time you phone them. They won't give you a truthful explanation to the problem. The first time I ordered it in September when they sent me a email saying it was dispatched but a month later they said it wasn't dispatched it was out of stock, the Sony Xperia plus 10 in black was in stock so I reordered it in black, the order got cancelled so they reordered it on the 20th October and now it is now the 5th November and Its still not been dispatched yet its clearly a states its in stock on the availability check, also by phoning up to check if the item is in stock and been told at least 5 times between the 23rd of October and the 4th November. I would like studio to contact me by some one high up in studio as customer complaints just tell you anything to get you of the phone to them.”

Helpful Report

Posted 5 years ago

“I have been waiting for a item to be dispatched since 21st October, it's still not been dispatched. They try to say they are waiting on stock but i have had someone to phone up to see if its in stock and it has been in stock all the time.”

Helpful Report

Posted 5 years ago

“Wrong size items sent despite size being displayed prominently. Ceramic ornaments sent in jiffy bag ( arriving like a jigsaw!) And my personal favourite, a designer t-shirt with emblem embroidered on upside down!! Customer service is some of the worst I've ever dealt with . Promised Monday collection to return the tat only to now say it has to be after Wednesday as THEY we're too slow !!! AVOID LIKE THE PLAGUE! I've been a customer for over 15 years but I'm closing my account after this , mistakes happen but how they've dealt with them has put me off for good.”

Helpful Report

Posted 5 years ago

“This company has turned out so shamfully. There is no respect from there call centre, they are rude and hang up the phone when they don't want to help with your enquiry! It would be a good thing to have studio shut down and save all those inecent people money and stress!”

Helpful Report

Posted 5 years ago

“Ordered 3 pairs of matching family Xmas pyjamas and a few other items that all said in stock. I used offer code spend £50 save £20. Now one pair of the pjs are out of stock but they won’t let me cancel the others which are now no good to me as the idea was for us all to have matching. It will now cost me to return the other 2 and I’ll also lose my £20 discount as I’m no longer spending the £50. Won’t be using them again”

Helpful Report

Posted 5 years ago

“WARNING TO OTHERS DON'T SHOP WITH STUDIO. CO. UK. REALLY POOR CUSTOMER SERVICE. THE OFFICES ARE NOT EVEN IN THE UK. RUDE VERY RUDE CUSTOMER SERVICE REP.!!!”

Helpful Report

Posted 5 years ago

“POOR CUSTOMER SERVICE, SINCE THE OFFICES HAVE BEEN MOVED FROM THE UK. THE STAFF ARE RUDE AND DISMISSIVE. NEVER WILL I EVER SHOP AT STUDIO. CO. UK.!!!!!”

Helpful Report

Posted 5 years ago

“The worse company I have ever dealt with when it comes to customer service.”

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Posted 5 years ago

“No complaints at all about studio catalogue”

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Posted 5 years ago

“Shopped with them for years always very satisfied with goods and service great company”

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Posted 5 years ago

“Ordered a iPhone for my daughters 18th. Ordered on line and rang company to confirm that it would be delivered in time. Everything fine they said 5 days before her birthday email arrived saying not in stock didn't know when they would get it. Rang to ask when I could get refund. Couldn't tell me. Now I have received a credit note which is no good to me as I need a phone for her birthday on Saturday. Leaving me £729 out of pocket and a very upset daughter on her 18th. It was a lot of money and I'd saved a long time been a single mother. so I could get her what she wanted for her 18th. I did think twice about buying from them, and wish I hadn't. Customer service is a joke as all they do is read from a script and put the phone down on you if they can't answer. Disgusting firm.”

Helpful Report

Posted 5 years ago

“Wish I could give a 0.. disgraceful company.. complaints procedure is non existent.. want a refund? No way will you ever get it.. I’m taking my complaint to the ombudsman’s bloody bbc watchdog if I have to! Furniture quality is disgraceful and customer service an absolute joke Ordered little items with them for years but after the last few days with them they can go away forever”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID!!! Ordered a runner for hall on 4th September, still not with me by 24th september so emailed asking for order to be cancelled. Advised by Imelda Manalo from customer service department that it would be with me by 16th October- thought I'd waited this long may as well wait a couple more weeks! Checked my bank account this morning and noticed credit from studio.co.uk. I then checked my studio account where I noticed the order had been cancelled on 12th October without so much as a phone call or email. Really bad customer service. Why not just tell me on 24th september they couldn't fulfil order and I would of ordered elsewhere!!”

Helpful Report

Posted 5 years ago

“I feel like it's my responsibility to inform people of the problems and anguish caused by buying from this company. I have been a loyal customer for years, yeah there has a been a few mistakes, broken items, missed deliveries etc but my last order is the last ever order I will be placing. I bought a bed, mattress and duvet set all at the same time and have a delivery time of 5-10 days for all items. Bed comes in 8ish days, but the matress doesn't come for a further 2 weeks! Despite this I start putting everything together, first thing I find is a massive whole in the headboard (probably delivery company) but when I ring studio, I have to add another bed to my account to get one delivered to me. This bed takes a further 2 weeks to arrive! Bearing in mind I still don't have the duvet set after all this time, I ring them about this, turns out they forgot to tell me there's none in stock! I cancel that order and raise an official complaint, not that there was any point, they have ignored all my messages and calls, send me letters saying they need more time, but funny how they have now sent me a letter saying they think that my curcumstances have changed, so they're putting my APR up!! Obviously nothing has changed, in fact it's got better, So it must be because I made a complaint. All I can say is that there is a reason why their items are cheap, you definitely get what you pay for.”

Helpful Report

Posted 5 years ago

“I have been a customer for over 22 years, small mainly at Christmas shopper. I owe a massive £54 but have been considered 'a risk'!! I have been told my interest is going up to nearly 50%!! I can refuse this but bullying tactics from Studio say if I do I will be blocked from buying anything else and I would have to re-apply for an account!! Well block away, I am totally disgusted in these tactics especially when there are so many struggling families out there who use Studio a lot, the interest charged is disgusting. The way they have treated a 22 year long customer is plain rude!”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,567 reviews