Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 405 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They usually send my order quickly and with free delivery because I always buy enough items to last me a while which means it's over the amount to guarantee I receive free delivery.”

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Posted 5 years ago

“Superdrug are an excellent company. I love their values when it comes to animal testing and sustainability. Their own brand products are good value and great usability. Even their own brand hair colourants last as long if not longer than big branded products. Whether you have an student sized budget or a full time wage this store services your needs. Without a doubt my favourite store for my toiletries and hair care needs.”

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Posted 5 years ago

“Very happy with my items”

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Posted 5 years ago

“Super fast delivery. Lovely products. Extra discount added in basket was a lovely suprise”

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Posted 5 years ago

“We went into the Newcastle Northumberland St branch yesterday and was helped by the delightful Jillian, she was knowledgeable and sorted everything out for us. When we got to the till she was there again ready with a smile, great customer service skills. It was a pleasure to be served by someone who enjoys their job, we left with a smile on our face too!”

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Posted 5 years ago

“I returned aRevelution lip pencil that I bought 10 days age. After sharpening it most of the product came away from the pencil leaving nothing in the outer case. I was kept waiting a very long time to see the manager, as other staff tried to fob me off with “no receipt, not our own brand etc etc. I was refused a refund or exchange, the best they would do send it to some office. Really, Primark or Boots would have instantly refunded. 4th best customer relations!! I don’t think so. The lip pencil was faulty, why not do the right thing and keep an honest complainant happy.”

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Posted 5 years ago

“Always a brilliant service Customer service support acts if any problems to resolve”

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Posted 5 years ago

“They was nothing wrong with the staff but today Saturday 3rd November bought myself some Barry m in the buff eyeshadow to find it damaged when I got home before even used I have contacted Superdrug by email to see if they will let me return on Monday morning when am in town if not that’s 7.00 lost”

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Posted 5 years ago

“Terrible customer service waited 30 mins to reply to 1 message no contact number been without a phone for 2 days now”

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Posted 5 years ago

“Appalling customer service Appalling customer service, Ordered aftershave online, They sent me the wrong item, hair detangling, contacted them, automatic reply then nothing! they've even failed their own timescale to sort it out! .. dont order from them, theres plenty of other companies out there....”

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Posted 5 years ago

“Terrible customer service... I have sent back an online order using their prepaid label and have not received any refund yet..”

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Posted 5 years ago

“Good offers on the products which I ordered. Quick and easy delivery. Thanks!”

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Posted 5 years ago

“I needed help with an item I had bought in-store and the shop assistant was very friendly and helpful and also showed me some great deals in store”

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Posted 5 years ago

“Great items and even better prices. Free click and collect and the facility to pay with points. Highly recommend for your purchases.”

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Posted 5 years ago

“Always get stuck with Elliott serving me in Brixton and he is absolutely terrible , very bad customer service and just generally thick”

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Posted 5 years ago

“Everything arrived early and nothing broken. Nice products for a fair price.”

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Posted 5 years ago

“Quick reliable service”

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Posted 5 years ago

“Disgusting - area manager Derrick at Inverness store needs to be removed from company - aggressive unlroffecional - hureendeous people skills - disgusting”

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Posted 5 years ago

“Lovely Customer Service”

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Posted 5 years ago

“The delivery process was fazt and all myitems were not damaged. They are also so many varieties of goods to choose from at realy agfordable prices.”

Helpful Report

Posted 5 years ago

Superdrug is rated 3.1 based on 405 reviews