Superdrug Reviews

Name: Superdrug
Rating: 3.04

3.0 Rating 425 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.0

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and price. I'm very happy, when shopping there.”

Helpful Report

Posted 7 years ago

“Barkinside manager Josh is a thief On the 15/08/2018 he made me pay him for a manicure set twice claiming I didn’t pay the first time but the item was already in the bag and the till was open ?? This guy shouldn’t represent Superdrug shame on the all company.”

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Posted 7 years ago

“Good criteria for narrowing down searches. Free delivery over £10 is much better than competing companies.”

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Posted 7 years ago

“A bargain product at superdrug”

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Posted 7 years ago

“Very speedy delivery of my goods which were packaged well.”

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Posted 7 years ago

“Brillaint customer service. I had a problem with a foundation leaking during delivery to me and they sorted it out no problems. It makes me shop as much as i can from superdrug as i know if anything goes wrong its always sorted by there friendly customer service team. Thankyou superdrug!”

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Posted 7 years ago

“Website very easy to use and gave me exactly what I wanted. Delivery kept on time. Customer FAQ's easy to find. First time using and was impressed.”

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Posted 7 years ago

“Ordered online collected in store easy & straightward”

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Posted 7 years ago

“Easy to use website. Good prices. Many offers including subscribe and save for items which are purchased frequently. Free delivery to store. Quick service.”

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Posted 7 years ago

“Very happy with products great service provided as always”

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Posted 7 years ago

“I found what I was looking for and the staff were friendly.”

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Posted 7 years ago

“Great customer service, they searched for ages whilst on the phone, found & saved me all the stock they had of Kool & Soothe packs of migraine strips. Absolutely brilliant for migraine & Superdrug had them at almost half price! Brilliant staff, can't praise them enough. Cheers Superdrug”

Helpful Report

Posted 7 years ago

“Each member of staff is always so happy and helpful. I love going to super drug x”

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Posted 7 years ago

“Great Prices Free Delivery and Lovely range of Cosmetics”

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Posted 7 years ago

“They treat school kids/ teenagers completely different compared to everyone else. Disrespectful and embarrassing”

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Posted 7 years ago

“Prompt delivery, no fuss.”

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Posted 7 years ago

“They offered electric toothbrushes on sale. Plus the spare brushes.”

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Posted 7 years ago

“Great prices and love being able to collect in store quickly.”

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Posted 7 years ago

“They are fast and efficient and most important they have excellent customer services who solve issues with absolutely no hassle. They put their customers first.”

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Posted 7 years ago

“Super service”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.0 based on 425 reviews