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Superdrug Reviews

3.0 Rating 425 Reviews
51 %
of reviewers recommend Superdrug
3.0
Based on 425 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Superdrug 1 star review on 21st December 2024
Wing
Superdrug 1 star review on 17th July 2022
Elizabeth Christie
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 1 star review on 9th April 2022
Where Is My Refund.......
Superdrug 1 star review on 22nd October 2021
Monica Chaplin-Ford
9
Anonymous
Anonymous  // 01/01/2019
Disgusting - area manager Derrick at Inverness store needs to be removed from company - aggressive unlroffecional - hureendeous people skills - disgusting
Helpful Report
Posted 7 years ago
Barkinside manager Josh is a thief On the 15/08/2018 he made me pay him for a manicure set twice claiming I didn’t pay the first time but the item was already in the bag and the till was open ?? This guy shouldn’t represent Superdrug shame on the all company.
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Posted 7 years ago
special offer of buy one get 2nd half price but only had one so could not buy2nd at reduced price.
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Posted 7 years ago
Very unhappy customer. Ordered several items on Xmas day. No update on order until today. 90% of my order could not be sent due to stock. They were in stock when I bought them. You are an absolute joke of a company. You're sending 1 item out of about 8. Don't bother buying from superdrug in a sale.
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Posted 7 years ago
Superdrug is a joke. They told me the 212's are all 100ml and I bought the NYC for £41 (I could get 100ml online for £35). On taking it into work and opening it I found out that it was only a 50ml bottle, but because the packaging had been opened they are unable to accept it as a return. Way to take care of your customers. This is one company that won't ever be getting a penny of my money again.
Helpful Report
Posted 7 years ago
Superdrug is rated 3.0 based on 425 reviews