Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 405 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mitcham Fair Green Superdrug branch Very poor customer service, no respect for the customers, very rude staffs. including today(11.12.18, 11.30am) morning, all my last 3 visits were gained very bad experiences.I won't go again...”

Helpful Report

Posted 5 years ago

“I returned aRevelution lip pencil that I bought 10 days age. After sharpening it most of the product came away from the pencil leaving nothing in the outer case. I was kept waiting a very long time to see the manager, as other staff tried to fob me off with “no receipt, not our own brand etc etc. I was refused a refund or exchange, the best they would do send it to some office. Really, Primark or Boots would have instantly refunded. 4th best customer relations!! I don’t think so. The lip pencil was faulty, why not do the right thing and keep an honest complainant happy.”

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Posted 5 years ago

“Terrible customer service waited 30 mins to reply to 1 message no contact number been without a phone for 2 days now”

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Posted 5 years ago

“Appalling customer service Appalling customer service, Ordered aftershave online, They sent me the wrong item, hair detangling, contacted them, automatic reply then nothing! they've even failed their own timescale to sort it out! .. dont order from them, theres plenty of other companies out there....”

Helpful Report

Posted 5 years ago

“Terrible customer service... I have sent back an online order using their prepaid label and have not received any refund yet..”

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Posted 5 years ago

“Always get stuck with Elliott serving me in Brixton and he is absolutely terrible , very bad customer service and just generally thick”

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Posted 5 years ago

“Disgusting - area manager Derrick at Inverness store needs to be removed from company - aggressive unlroffecional - hureendeous people skills - disgusting”

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Posted 5 years ago

“Barkinside manager Josh is a thief On the 15/08/2018 he made me pay him for a manicure set twice claiming I didn’t pay the first time but the item was already in the bag and the till was open ?? This guy shouldn’t represent Superdrug shame on the all company.”

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Posted 5 years ago

“special offer of buy one get 2nd half price but only had one so could not buy2nd at reduced price.”

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Posted 6 years ago

“Very unhappy customer. Ordered several items on Xmas day. No update on order until today. 90% of my order could not be sent due to stock. They were in stock when I bought them. You are an absolute joke of a company. You're sending 1 item out of about 8. Don't bother buying from superdrug in a sale.”

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Posted 6 years ago

“Superdrug is a joke. They told me the 212's are all 100ml and I bought the NYC for £41 (I could get 100ml online for £35). On taking it into work and opening it I found out that it was only a 50ml bottle, but because the packaging had been opened they are unable to accept it as a return. Way to take care of your customers. This is one company that won't ever be getting a penny of my money again.”

Helpful Report

Posted 6 years ago

Superdrug is rated 3.1 based on 405 reviews