Superdrug Reviews

Name: Superdrug
Rating: 3.05

3.1 Rating 421 Reviews

51 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“superdrug… I was verbally abused by superdrug assistant manager Andrea in Rickmansworth store. He has an accent and because i didnt understand what he was saying he called me a racist had a complete melt down and to told me to leave the store even though i hadn't payed for my shopping!!!”

Helpful Report

Posted 6 years ago

“Terrible eyebrow treatment, threading and tint, one eyebrow far different to the other, the girl had Innapropiate sweater on, which dragged across my face, as she proceeded to make a complete mess of my eyebrows! It took 2 days of scrubbing to get dye off, which was half an inch above where my eyebrows were. I got money back when I told them, but considering the mess she made it meant nothing. Rang head office, and they said they would look into it, and come back to me, and didn't. Very bad customer service!”

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Posted 6 years ago

“They dont reply to the email. I have made an order 200£+ as company and I have requested about the invoice. They dont reply. Also every time that I have tried to contact via phone but they close without any help. Very bad experience. The worst customer service.”

Helpful Report

Posted 6 years ago

“Appalling customer services. You only speak to an automated service & cannot explain the problem properly. There should be better communication with its customers since this is the only way you can contact them. Why is there no section on the website that you can contact customer services, rather than a phone number & you only speak to a machine. There should be an email communication.”

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Posted 6 years ago

“Superdrug Twickenham Disgusting customer service. They don’t care about their customers at all. The store manager is the most unhelpful and rude person I’ve ever met. Thank god boots is next door!!!!”

Helpful Report

Posted 6 years ago

“Appalling customer service, actually none existent, but then you cannot give zero stars. Store does not refund faulty products unless own brand. Manager clueless”

Helpful Report

Posted 6 years ago

“Ordered some max factor gift sets and paid for next day delivery via collection instore ( I live 25 miles round trip away ) immediately after paying via PayPal I seen a bottle of perfume so proceeded to order that with the pay extra next day delivery ( both orders were ordered and payed before 12 same day. I got a email confirming orders and payment. Next day I received a email saying my order was ready for store pickup, being disabled I got my carer to drive me to the store ,once there I showed the email to a hapless looking member of staff, whom went away and came back saying no your order did not come in sorry ,she also stated no other orders would arrive that afternoon , I explained I had to travel 25 miles round trip but she just looked and said nothing could be done .i went back home and at precisely 4pm another email arrives saying my items are in store awaiting collection? I left it till next day when my carer could oblige and once more set off to the store , showed the email to girl who then lifted a iPad and checked then said yes it’s here just sign the order on the iPad screen ,which I did ,she went off came back and said sorry it’s not instore don’t know where it is?? Unbelievable I asked for management who came and said because I had signed for it it was now of there system and not a lot she could do ,she kind of blamed me for signing for it, then I explained it was her member of staff who told me the my order was there and to sign, I demanded my goods and she then said what was it I ordered and she would try and retrieve the goods from the shelves in store , I tired to recall what I had ordered and suggested she must have some knowledge having had me on the iPad ! But she said once that was signed it clears , I did Manage to get the items from my emails on my mobile which because of location the signal for WiFi was poor but it was slow. All along I was made to feel bothersome and a nusicence,having put my items in a bag she proceeded to open my bag and throw something in with a remark saying have a free gift for trouble,I just left the store .Got home and opened the bag to find a tatty pair of false less than 50p eyelashes and a plastic ball lipstick . I emailed my complaint and got a email saying they would respond within 2 days never did so I emailed again and got the same response again never did so I called and got a chap who said sorry I will give you a refund on the cheapest item ( perfume I had ordered for granddaughter £8) I said that hardly compensates the travel costs the hassle the way I was treated . 4 days later they did in fact refund but not the £8 no they refunded the £1.50 delivery only . I emailed and twittered them into January this year only to be fobbed of with disrespectful replies saying they can’t find my emails or the guy on the phone tired to refund but there was a problem with PayPal ( I pointed out that it allowed £1.50 to refund and I said they were lying) I then threatened them with social media saying I would write on all platforms regarding the wY they have treated me.I got a email yesterday saying a £15 cheque was on its way and sorry . I feel that they have treated me extremely poorly and disrespected me from the start ,I spent considerable cash on max factor gift sets and even if it was only a £1 it does not justify there action on this occasion.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Managers with little or no knowledge of consumer laws and standards. Bad policies, only refund their own brand products on faulty items. Worth spending a little more to get good service especially if a problem arises rather than going to shop here and getting abused. Still fighting for a refund on a staff recommended product that didn't work”

Helpful Report

Posted 6 years ago

“#superdrugspecserviceisrubbish.I am really angry. My daughter broke her glasses and needs to see. Went to internet. Superdrug offers express service. Ordered glasses on Friday. Get email today saying they will be with us within in 2 weeks. There was nowhere on website where it distinguished between express and standard delivery and 2 weeks. Don't buy glasses from them expecting express delivery it can take 2 weeks and you can only get through to an Indian call centre to complain and those poor women have no authority to do anything. #brokenpromises #shouldvegonetospecsaver”

Helpful Report

Posted 6 years ago

“three words, PIPPA WILSON mediocre”

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Posted 6 years ago

“Website review. Paid for next day delivery, arrived three days later. Complained and was told they couldn't guarantee next day delivery because they're busy. Happy to let me pay for it though! No apology just a weak excuse. Requested refund of delivery charge and have been ignored ever since. Left review as follow up to experience and it was nixed for not meeting website guidelines.”

Helpful Report

Posted 6 years ago

“Mitcham Fair Green Superdrug branch Very poor customer service, no respect for the customers, very rude staffs. including today(11.12.18, 11.30am) morning, all my last 3 visits were gained very bad experiences.I won't go again...”

Helpful Report

Posted 6 years ago

“I returned aRevelution lip pencil that I bought 10 days age. After sharpening it most of the product came away from the pencil leaving nothing in the outer case. I was kept waiting a very long time to see the manager, as other staff tried to fob me off with “no receipt, not our own brand etc etc. I was refused a refund or exchange, the best they would do send it to some office. Really, Primark or Boots would have instantly refunded. 4th best customer relations!! I don’t think so. The lip pencil was faulty, why not do the right thing and keep an honest complainant happy.”

Helpful Report

Posted 6 years ago

“Terrible customer service waited 30 mins to reply to 1 message no contact number been without a phone for 2 days now”

Helpful Report

Posted 6 years ago

“Appalling customer service Appalling customer service, Ordered aftershave online, They sent me the wrong item, hair detangling, contacted them, automatic reply then nothing! they've even failed their own timescale to sort it out! .. dont order from them, theres plenty of other companies out there....”

Helpful Report

Posted 6 years ago

“Terrible customer service... I have sent back an online order using their prepaid label and have not received any refund yet..”

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Posted 6 years ago

“Always get stuck with Elliott serving me in Brixton and he is absolutely terrible , very bad customer service and just generally thick”

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Posted 6 years ago

“Disgusting - area manager Derrick at Inverness store needs to be removed from company - aggressive unlroffecional - hureendeous people skills - disgusting”

Helpful Report

Posted 6 years ago

“Barkinside manager Josh is a thief On the 15/08/2018 he made me pay him for a manicure set twice claiming I didn’t pay the first time but the item was already in the bag and the till was open ?? This guy shouldn’t represent Superdrug shame on the all company.”

Helpful Report

Posted 6 years ago

“special offer of buy one get 2nd half price but only had one so could not buy2nd at reduced price.”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.1 based on 421 reviews