Superdrug Reviews

Name: Superdrug
Rating: 3.04

3.0 Rating 425 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.0

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Superdrug made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive my refund, despite receiving emails stating orders have been cancelled. Orders are showing as refunded on their system but nothing has come through to my bank account. I forwarded my bank statement showing money going out to Superdrug but no refunds showing. Order No: 10032174344 Order No: 10028929427 Order No: 101406335 Order No: 201988366”

Helpful Report

Posted 1 year ago

“Wrong item delivered, they have delivered a cheaper discontinued item which is not what I ordered. Its so frustrating that I can only speak to someone via web chap on twitter or Facebook as I do not use either. no working phone number , because of this I will not be ordering again from Superdrug, I detest all this stupid new technology. Not acceptable customer service....”

Helpful Report

Posted 2 years ago

“I have been placing orders monthly with Superdrug for years now (usually with no issues). This month i placed an order, waited a week and nothing arrived. When i logged into my account to see what was going on, it stated my order was cancelled! Not once did you contact me to advise of this. I started trying to contact you via chat - Oh what joy! 12 hours between responses and all i was told the items were out of stock (what all 8 of them)?? I got an apology and the offer of 300 points, which is the equivalent to £3 via chat. Definitely NOT an acceptable compensation for a £60 order that was not delivered. Why is there absolutely no way to actually speak to someone live on the phone or via live chat? The chat offered is generic responses telling me to check my junk inbox multiple times. I am an IT Manager and am fully aware of the functions of an email inbox! Superdrug, as a loyal customer who has spent a significant amount of money with you over the past years, I am taking my custom elsewhere to a company that cares about it's customers! Can i please remind you of your customer promise: Customer Promise We want to make sure each and every one of our customers experience that Superdrug Feeling. Customer Service is such integral part of our business and one of our main aims at Superdrug is to ensure that we give you a great service and an enjoyable, pleasant shopping experience whilst offering the latest in beauty and health. We value your feedback, good or bad, because we want to make sure we live up to this promise. We always love to receive your ideas and suggestions because we want to make sure we are moving in the right direction, always listening to our customers, meeting your needs and striving to improve our service.”

Helpful Report

Posted 2 years ago

“They charge for paper bags. When I contacted their complaints department they hung up. Brilliant customer service?”

Helpful Report

Posted 2 years ago

“Won’t be using Superdrug ever again or until they start accepting cash again. I won’t support the globalists system or the great reset. You’ve lost my business!”

Helpful Report

Posted 2 years ago

“#superdrugthemostappaulingcustomerserviceeverwhenyoubuyonlinecanonlyrespondviachatsnorealpeoplenotverydisabilityresponsive# Between Evri and Superdrug a present didn’t get delivered saying customer refused delivery(no asked for a redirection) 5 days of messaging! Item now out of stock.. supposedly refunding!! Back to the floor required for directors put yourselves in your customers shoes!!”

Helpful Report

Posted 2 years ago

“I ordered online, and I did not receive my order. The delivery company delivered it to the wrong place, and the parcel was lost. The delivery service admitted that they did not deliver it safely and advised me to resolve the issue with Superdrug. Superdrug did not accept that the parcel was not delivered and insisted that it was delivered, refusing to provide any further assistance or investigate thoroughly. Instead of helping to resolve the issue, they suggested seeking advice from a third party. To make matters worse, there is no contact number or email to file a complaint or talk to them directly. The only option is to use Facebook Messenger chat, but they reply only every 24 hours, which is very frustrating. If you don't want to lose your money, don't buy online from Superdrug.”

Helpful Report

Posted 2 years ago

“Superdrug have shut down their telephone line, meaning people who order through them are forced onto out of touch social media or use their useless webchat service online. Shocking form, and really shows how little they care for their customers when they perform bad service, which they have by not sending the complete order. Will not be ordering again.”

Helpful Report

Posted 2 years ago

“No refund given for online order returned as good were faulty they told me they didn't recognise the tracking number on the label downloaded from their website. List £26. Several emails sent, they clearly don't care.”

Helpful Report

Posted 2 years ago

“Ordered Marc Jacobs Perfect eau de parfum on line. OBVIOUSLY I opened it to smell the perfume (NOT eau de toilette). It smelt of nothing AND I have the original edp with a tiny bit left to easily compare to. Superdrug are saying contact Marc Jacobs BUT legally the problem/complaint is with them AS THE SUPPLIER however they keep getting different people to respond to my complaint that this is either a rip-off perfume or highly watered down and I want my money back. Never EVER trust Superdrug - I’ve lost over £60 as an OAP and I want my money back under Sake of Goods Act /Consumer Rights. They’re trying their best to blame Marc Jacobs but it’s Superdrug who supplied not MJ.”

Helpful Report

Posted 2 years ago

“Bought a £50 gift voucher.£3.99 used, next visit card would not work. Spoke to store manager, NOT interested would not help. Told to go to another store.Send numerous emails, none answered, for a company with 830 stores, Customer service is appalling. No means to phone and online BOT, answers a completely different question to what is asked. I would could I would give 0/5.”

Helpful Report

Posted 2 years ago

“Was in Aberdeen st Nicholas today and all the bottles of apple cider vinegar were marked as expired in March 2022! Not the first time I’ve seen things out of date on those shelves, things may be overlooked easily but surely not in such a small store.”

Helpful Report

Posted 2 years ago

“Don’t order online! They’ll send you an order confirmation, take your money, even send emails assuring you that they’re “preparing your order”. Then when you ask why you still haven’t received it, they’ll cancel your order saying it got “stuck in our system” Then they’ll start blaming “stock issues” as that’s covered in their T&Cs. They won’t even bother to inform you until you contact them. This was a Black Friday deal that I could (and should) have bought elsewhere but they refuse to let me reorder for the same price. App was showing my order as “processing” all the time too. Disgraceful!”

Helpful Report

Posted 2 years ago

“Superdrug store at 2/8 StationRoad, Hayes seems liking to misplaced price lable ( cheap price ) together with product have high price intentionally, to luring customers to chose the products and only find out at the counter when check out. So, customers either still accept the high price or dont take it. However, after I complained it to Ms H, the supervisor at the store on 07.01.23, the first thing she said/asked was: " do you want it or not?" , without any apology first. And she also was kind of blaming the customer and made it as if the customer was wrong themselves. So, not only misplaced the lable price but also the attitude towward customer like that. I think they should get no star for customer service review. I was angry and didnt purchase the items and chose to buy it somewhere else.”

Helpful Report

Posted 2 years ago

“They delivered my order to Scotland uk I live in Jersey Channel Islsnd and are refusing to refund my money so it is actually truly theft it was not a small order and there is no email that you get a reply from or telephone number to speak with someone. Chat services always evasive”

Helpful Report

Posted 2 years ago

“Ordered 3 items, all at the same price each on 3 for 2 offer. 1 item couldn't be delivered due to stock issues and superdrug decided that as I'd paid partly in points for my order that a disproportionate amount of the points id used were on that one item they couldn't give me so they wanted to give me points back instead of refunding me 1/3 of the cash I'd paid. Spent 40+minutes on chat with 1 advisor who was speaking to financial team to raise a refund instead of points. I had been waiting over 5minutes for him to respond at some points yet while I was typing this info for him he said he hadn't heard from me and terminated the chat in under 30seconds not giving me chance to respond and their chats do not reopen when you type again. 2nd advisor told me 1st advisor had lied and couldn't give me a refund and that during the order the points had been allocated to that item. I tried to explain that points were no good for me to go buy the item at another retailer and I wanted the order changing to an equivalent priced item or 1/3 of the money I paid out back for the 1/3 of my order they could not fulfil. This advisor apparently logged a complaint and told me a manager would be in touch within 72hours. This was the 4th December. Today is the 12th and I've heard from no-one. I'm still out money and points for an item I didn't receive.”

Helpful Report

Posted 2 years ago

“I ordered online, on 24th, some wipes and polished nails, paid for the delivery the next day and it's never came. Trying to call super drug but your phone doesn't work. So?”

Helpful Report

Posted 2 years ago

“Ordered bath foam and hair dye from Superdrug online. When the order arrived via Evri one of the bottles of foam was completely empty in the box and the contents had gone all over the rest of the order and hair dyes making them completely useless. The Evri driver took the order from me and said she would return it to the company, that was on the 17th September and I am still waiting to hear from Superdrug. No refund and no way of contacting them. It is an absolute joke !!”

Helpful Report

Posted 2 years ago

“This used to be one of my favourite stores to order all my online toiletries. Now there is no number to call with queries. Sometimes there is a live chat function, and sometimes only the messenger or the Twitter contact is available. This is not good! What about people who are not signed up to these forums, what about the older folks who need to make queries about their orders and may not have access? They also use Evri. I have had nothing but problems with my recent order. It still hasn't been delivered after almost a week. Evri stated they could not find my address (the last update on their tracking). I've never had that from any delivery company at my very blatant address. Sent them several messages via their 'contact me', which is also a virtual assistant. Again, no telephone or email contact details. Absolutely no response! So will be left with no option but to wait for the delivery or go to my bank if it never arrives.”

Helpful Report

Posted 2 years ago

“Used their online dr yesterday and paid 3.99 tracked 24,fast forward to today and nothing has arrived in the post,basically they are thieves and liars best to avoid these guys”

Helpful Report

Posted 2 years ago

Superdrug is rated 3.0 based on 425 reviews