Superdrug Reviews

Name: Superdrug
Rating: 3.05

3.1 Rating 421 Reviews

51 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company **Update** Contacted the generic messaged email address used in my original review response...NO REPLY!! I'll be contacting my bank to get charge-back refund. I have the necessary proof if they decide to contest. Bunch of unprofessional and shady scum. Stay away from these modern day lying thieves. Read the recent reviews they are receiving...all the same. Terrible company. No customer service number. For a high Street retailer to offer only live chat is appalling. Texted someone for over an hour to resolve the issue. Then when I requested to file a complaint he stopped responding. Emailed directly but no response either. I'm not surprised these companies are going bust.”

Helpful Report

Posted 3 years ago

“Placed an order to collect in store . Courier failed to deliver next day and couldnt find the parcel. Spoke to customer service few times that week by live chat only to be told would have to wait. At 5th day i spoke to JOSHUA who has the worst attitude ive ever experienced from a company . He fobbed me off , told me i was wrong even tho tracking hadnt changed all week and lied to me about the delivery . Only when i advised him i was going to write to head office to complain specifically about him did he change his tone and told me he would immediately send a replacement . We parted the chat with me feeling a whole lot happier with the situation but low and behold it transpired later when i went to track the replacement that he hadnt actually done it but instead had only fobbed me off again. "Head office" could you kindly have a word in his ear ( preferably the word SACKED ) I will NOT be using your company again”

Helpful Report

Posted 3 years ago

“Still waiting for a refund over 7 working g days and all Superdrug keep saying is it has been cleared with them my bank is holding it. My bank isn't holding anything as they don't have the refund! Idiocy of customer service is beyond words. Won't use this company again.”

Helpful Report

Posted 3 years ago

“In this branch I was made to wait while someone was filling the shelves and I was waiting to be served the Checkout person put stock over priority of a customer. 😬🙄🙄🙄🙄 stock always low in black products Skin Success Palmer's always out of stock no dates given of replenishment not happy customer been coming to this branch for many years we'll have to go somewhere else”

Helpful Report

Posted 3 years ago

“Too expensive and cumbersome to do the consultation. I recommend just buy here without a prescription clvdeliverystore.com”

Helpful Report

Posted 3 years ago

“Horrible company who pretends they have not received tracked items returned by Royal Mail so they don’t give you a refund. Disgusting! Take things back to store if you want to shop at Superdrug , I won’t be shopping there any more!”

Helpful Report

Posted 3 years ago

“Ordered hand sanitizer on the 9th June contacted customer service live chat on the 24th as no sign of delivery. Replacement sent all good . Then original arrived phoned live chat was willing to pay for the dublicate seems no system in place for that . Now I have to return package by post office . Normally no problem but have basically been shielding and avoid queues if at all possible . My impression was it was all stock answers I was being giving . I will if course arrange for return but wasn't very impressed with the options available .”

Helpful Report

Posted 3 years ago

“I bought 2 creams and both of superdrug company but when opened them found that they were not sealed. Wasted my money and not sure if they will be returned as there was no seal inside. And its not possible to go to the shop as its really far away from my home. Also if they dont have a seal how would I use it if its already used how would someone trust them. Dont know what to do. I had a bad experience with superdrug on parade in leamington spa.”

Superdrug 1 star review on 22nd June 2021

Helpful Report

Posted 3 years ago

“Superdrug is slow at getting back in contact been over a week”

Superdrug 1 star review on 21st June 2021

Helpful Report

Posted 3 years ago

“Ordered a commode and a mowberry toilet frame online for hospital discharge home of elderly relative after surgery. Ordered a week ago, as reported as 3-4 days to deliver. Still no commode delivered (and on to day 7 post order) no reply to emails from customer services. We are in desperate need for the equipment and Superdrug are not giving us any updates. Really having a negative affect on my poorly elderly relative. Very disappointed.”

Helpful Report

Posted 4 years ago

“I received a package from Superdrug dated 19/05/2021. On opening the package I found that one of the deodorants had leaked all over the other products. I top to the deodorant did not seem to be on properly. I have complained through Messenger, but have not got very far. Please respond to this email and let me know what Superdrug intends to do about it. Order ID: 101159348 Container ID: 12832099”

Superdrug 1 star review on 21st May 2021

Helpful Report

Posted 4 years ago

“why are Superdrug no longer taking phoe calls. Why assume everyone has access to online. Supwedrug have justed ommitted a large section of their custimers who will be happier using Boots, who they can telephone if the need arises....offering a better customer service!!”

Helpful Report

Posted 4 years ago

“They took an extra £3 from my account even though it was meant to be free over £15! I gave invoice to prove this”

Helpful Report

Posted 4 years ago

“Deliver the wrong items, wasted time to go to whole collect and returns, in the end all DHC items by ever arrive, Rubbist services and waste time travel to collect and returned the wrong items. And in the end items that I ordered became unavoidable. Very bad shopping experience.”

Helpful Report

Posted 4 years ago

“I ordered for the first time with Superdrug as there was an offer for nail polish buy two and get one free, when the order arrived it had been sent in a flimsy poor quality bubble envelope the 3 glass bottles had been thrown in without being carefully wrapped for protection, one bottle top had cracked and I could smell nail polish before opening the envelope, I had also ordered a lipstick, so NO CARE whatsoever had been taken re sending the fragile items by courier, I did email and complain and have had my delivery charge refunded however this poor customer care will not encourage me to order again.”

Helpful Report

Posted 4 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription clvdeliverystore.com”

Helpful Report

Posted 4 years ago

“It should be ZERO. I returned an item 14/01/21 order 099144712 Still having to deal with Superdrug as they say they have not received it. I posted it in NHS priority post box due to lockdown. After weeks of chasing they now tell me returns are taking 4 weeks. They are inefficient, unable to accept that this issues are caused by Superdrug not the customer. They must have hundreds of customers contacting them for the refunds but still punish the customers. This was our first and last online order with Superdrug. My advice is avoid at all costs or risk losing £59.99 like me :(”

Helpful Report

Posted 4 years ago

“I was charged £50 for a £10 monthly mobile phone plan. After numerous chat calls I received £20 refund. Since 29th January I have made a number of chat calls asking where the remainder £20 of my refund is. I keep being told they will put it through again but it never arrives. How many times do I have to do this. Cant speak to a human so may have to get a 3rd party involved”

Helpful Report

Posted 4 years ago

“Placed an order 20/1 but the courier sent straight back to Superdrug.. when I queried this I was told they would send out a replacement F/O/C but some items were now out of stock, but I would be refunded for those items. My replacement order has never been delivered and was told I would still receive this order and for inconvenience they would add points to my card. today 02/2 I still have No refund, No points and NO parcel.. There customer care service is atrocious, I cannot believe you cannot talk to anyone on a phone or email, just online chat, which I did many times and got passed to 5 different people on 1 chat and lasting 40 minuets with still no outcome.”

Helpful Report

Posted 4 years ago

“Good app, but my gosh, do not order anything from them for next day delivery, I paid 5.50 for next day, and arrived 4 days late! Tried to blame bad weather but we never had snow on order day or delivery day. Contacted via messenger!!! So multiple people replying. 1 week on. No refund, no additional points added to my card as they said they would for the inconvenience caused, absolute shower of poop. For my first experience of using this company, I won't be again,!!!!”

Helpful Report

Posted 4 years ago

Superdrug is rated 3.1 based on 421 reviews