Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 405 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good offers on”

Helpful Report

Posted 6 years ago

“Very good range of products and free delivery members no matter how much you order.”

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Posted 6 years ago

“I ordered some items for it to be delivered to the store and it was super late but I really needed it for the following day. I called and the employee searched and searched for the items and found it and called me back to informed me I could collect my stuff. I really appreciate their effort.”

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Posted 6 years ago

“Superdrug never fails to impress. Their offers blow Boots out of the water, and you can get free delivery if you have a Health & Beauty card. Their delivery is prompt and I've never had any cause for complaint!”

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Posted 6 years ago

“Goods arrived in perfect condition and on time.”

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Posted 6 years ago

“They had multiple delivery options and their website categorised each sale or special event neatly so I could browse through easier”

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Posted 6 years ago

“Extremely happy with my purchase”

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Posted 6 years ago

“Extremely happy with my purchase”

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Posted 6 years ago

“I love the fact Superdrug offers free delivery for their beauty card members. No matter what you buy, it's really helpful when I just need deodorant and some baby wipes and it gets delievered to me. They have nice incentives like 10% some days for card holders and they provide makeup brands like MUA which are so cheap and great.”

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Posted 6 years ago

“I discovered the Hornchurch branch of Superdrug only comparatively recently. In addition to the superb offers and products they regularly stock, I always leave the branch feeling that I have had excellent customer service, especially at the till. The staff at this branch are friendly, warm and helpful without being pushy. Nothing is ever too much trouble. I am one happy customer!”

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Posted 6 years ago

“Very friendly & helpful staff”

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Posted 6 years ago

“Superdrug is a retailer that consistently delivers a wide range of beauty products and has regular offers that are competitive and very good value. They are constantly updating their lines and when they stock new lines pitch their promo offers at a wide target market.”

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Posted 6 years ago

“Good range of toiletries makeup & perfume. Free delivery & always arrives promptly & well packaged.”

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Posted 6 years ago

“I placed an order of 2 items. Both arrived together and on ths estimated date. It didnt take too long to arrive and overall happy with my purchase.”

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Posted 6 years ago

“I do all of my toiletry and make up shopping from superdrug. As a card member I get free delivery which makes it even more worthwhile. And I noticed that items are a lot more cheaper there as opposed to sainsburys and boots.”

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Posted 6 years ago

“The young man who works in London Bridge station shop is a delight to be served by.”

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Posted 6 years ago

“First time user of Superdrug online and it was a great service. Easy to navigate round the website and find what I needed. Easy to find special offers and all items delivered quickly with great updates to know everything was on track. Will use again. Thank you :)”

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Posted 6 years ago

“All items the way I expected”

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Posted 6 years ago

“I've always found both store's in Southampton very helpful even staff can be very bubbly and chatty even if there just in the aisles stacking shelves”

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Posted 6 years ago

“Fantastic deals and super fast delivery”

Helpful Report

Posted 6 years ago

Superdrug is rated 3.1 based on 405 reviews