TK Maxx Reviews

Name: TK Maxx
Rating: 4.22

4.2 Rating 306 Reviews

83 %

of reviewers recommend TK Maxx

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Metrics

4.2

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TK Maxx customer services department simply do not care about their customers. Having sent over 10 emails whilst also making numerous phone calls concerning a incorrectly labelled item of clothing, I was simply ignored. My time was also wasted, waiting at home for a agreed collection that did not happen. Having raised a complaint, it was simply brushed under the carpet. I will not be using this pathetically run company anymore.”

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Posted 6 years ago

“Just had a bad experience in TK Maxx Croydon. I’ve bought Valentino bag in July went for holidays, used it for 2 weeks and it just collapsed. First inside material has teared, then the ziņo collapsed. I drove to Croydon Tk maxx, which is the nearest to me, but they have refused to issue a refund and sent me to Bromley. Why do I neēd to spend all this time driving if it’s the failu of the manufactuter?? Now I doubt that they sell originals. I’ve explained it to Amy, the manager, but she just told that I need to go to Bromley. I believe I bought it in TK Maxx, why I need to go to different store? She just didn’t want to take responsibility and wanted to get rid of me.”

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Posted 6 years ago

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Posted 6 years ago

“TK Maxx you ruined my weekend. My wife had bought 3 curtain rods from castle hill store and since we needed more we called up every single store. Hillsdale store said they have two in stock. I rang them again if we can pay over the phone as it was 3:00pm on Saturday and I had to drive an hour. They said you should come to store. Fair enough! Again I called and asked if they can hold it for 24 hours they said we can hold it until end of today. Fair enough! I drove an hour and when I got there the guy showed me two different rod! That none of them was the item number I gave them and they confirmed! Even those two rods weren’t the same color! He told me sorry the lady who answered you made a mistake and she brought the closest items. Honestly do you understand what you’ve done to me on that day?”

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Posted 6 years ago

“Terrible customer service, rude, stroppy supervisor who refused to serve a customer 1 minute after official closing time. No need to take a bad day out on the customers! Service with a smile goes a long way!”

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Posted 6 years ago

“Fahimah works in your Guildford store on the jewellery counter, excellent service she's a star and always very helpful. Please pass on my comments to the Guildford Store.”

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Posted 6 years ago

“Great prices, online shopping easy with delivery to local store.”

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Posted 6 years ago

“Great shop. Bargains everywhere”

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Posted 6 years ago

“This is great one stop shop love shopping in tkmax Staff are. Amazing”

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Posted 6 years ago

“POOR AND I REPEAT POOR CUSTOMER SERVICE TK MAXX SUCKS WHEN YOU COMPLAIN THEY COMPLETELY IGNORE YOU SO IT’S A 0 🌟”

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Posted 6 years ago

“Thank you Valya from checkout counter at Arena Hopping Park, Haringey for your help and quick, professional service.”

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Posted 6 years ago

“Thank you Lynda, TKMx Altrincham, you’re very friendly and helpful.”

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Posted 6 years ago

“Arrived swiftly and in good condition. Very happy.”

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Posted 6 years ago

“Love all the random pieces you can pick up in this store, and at often great prices.”

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Posted 6 years ago

“Tkmaxx compare to sportdirect is great company. Sportdirect never ever will buy online with them”

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Posted 6 years ago

“Very happy and satisfied with Tk Maxx. Great customer service as well!”

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Posted 6 years ago

“I had a great a experience in store today!!! I was helped by a lovely lady working on the fitting room called Lynda. I really am an awful shopper and usually take my sister for a second opinion especially whilst shopping for event. Lynda was honest, listened and was very patient, offering options and advise until we found my dream dress. Thank you 🙏”

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Posted 6 years ago

“My go to shop is Tk max. When ever I need something I find it there , I Love the homewares the staff is friendly.... Great prices too 5 stars and id give more if I could.”

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Posted 6 years ago

“Anything you need and a bit different to other shops . Price fantastic and branded items half the price to most retailers. Staff helpful and friendly love shopping at tk max”

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Posted 6 years ago

“Out of 7 items, 3 items were missing and 1 item was soiled, I have received a gift voucher for the soiled item, but have been waiting a long time for a refund for the missing items, and am going to have to chase it up. I'm a big fan of the shops , but I won't be using their on line service again.”

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Posted 6 years ago

TK Maxx is rated 4.2 based on 306 reviews