TK Maxx Reviews

Name: TK Maxx
Rating: 4.26

4.3 Rating 290 Reviews

84 %

of reviewers recommend TK Maxx

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4.3

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They use hermes for delivery and i bought expensive pen on sale not arrived because lost by carrier. Basically hermes just steal them”

Helpful Report

Posted 3 years ago

“Ordered a wicker storage basket on line and received a large and heavy mattress topper.They actually then wanted me to carry it to the shop to return.After complaining and being on hold for about 20 minutes they offered to arrange a pick up.I then had to ohone again another 15 minutes on hold to ask for my refund.They said I would get it as soon as it was received back.According to the tracking the got it back over 10 days ago.Phoned again on hold for another 20 mins and then stated they will authorise my refund and it can take up to 10-15 days.Absolutely awful to deal with even given its the pandemic.Other shops manage not to get orders totally wrong.”

Helpful Report

Posted 3 years ago

“Ordered a short sleeve shirt super service surprised five stars and hermes delivery thank you all happy new year”

Helpful Report

Posted 3 years ago

“Don't use their online service, an error on their website meant a package I ordered went to the wrong address and they were 100% unhelpful. Just wasted my time and I lost £60 because of them. Plus it took over 7 days to deliver to that address anyway. Never had worse service in my life.”

Helpful Report

Posted 3 years ago

“Tk Maxx is dead. Same stuff. Whether it's black Friday or January. Exaggerated RRP prices. It's like a jumble sale. Low qualities clothes. They don't last. Loose Fred and stains on clothes or marks of wear and tear. Disappointed.”

Helpful Report

Posted 3 years ago

“BE CAREFUL - TK MAXX EMPLOYEES HAVE BEEN SEEN TAKING CUSTOMER BANK CARDS - from vulnerable adults then later committing fraud - DO NOT ALLOW THEM TO TOUCH OR HANDLE SUCH PERSONAL ITEMS ...”

Helpful Report

Posted 3 years ago

“BE CAREFUL - TK MAXX EMPLOYEES HAVE BEEN SEEN TAKING CUSTOMER BANK CARDS - from vulnerable adults then later committing fraud - DO NOT ALLOW THEM TO TOUCH OR HANDLE SUCH PERSONAL ITEMS ...”

Helpful Report

Posted 3 years ago

“I have shopped at Tk Maxx for over 10 years and spend several thousand pounds a year. I 'know' a lot of staff in the stores I visit and was extremely disappointed and insulted to be suspected of fraud when returning an item today. The staff member saw the price £49.99 for a silk shirt and after consulting another colleague then called for the manager who examined the price ticket and deemed it to be properly attached to the garment. He then looked at the garment's label and made a phone call which resulted in an ''it's OK'' at which point the refund was granted. I asked 3 times during this process if there was a problem and was ignored until the suspicion was eliminated and then the response was ''no''. Indeed not. If the staff were more able to judge the quality of a garment this might have been avoided. Having said that, as a frequent customer I an appalled by this treatment and will avoid the store in future.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Absolutely unprofessional and difficult manager(male , who for reasons unknown refused to provide his name). I've bought shoes in the Oxford street store and they were a wrong fit for my mother, so i have decided to return them in the closer branch. The shoes were bought on reduction hence there were signs of people trying them on outside. Anyone ever been to TKMAXX and surely the person who calls himself a manager should know that most of the retail there does not come in the original packaging (eg. shoes do not come with a box on a purchase) and particularly reduced items are often broken, have stains etc. The manager refused the return on the grounds that firstly he claimed that given the fact that shoes were bought in another branch he cannot verify if there were or were not signs of usage. Seriously? As if he worked in Oxford street branch he would personally know the condition of each pair of the shoes in the branch? He suggested that i could only return them in Oxford street brunch. Really? There are different laws or regulations in the different branches or the manager is playing God? Unacceptable behaviour and totally unprofessional behaviour. I am a TKMAXX fan and I've left thousands in TKMAXX in the last 8 years and an employee like that is a total turn off, never wants to go to that store again.”

Helpful Report

Posted 3 years ago

“Great stuff ! Looked too good to be true”

Helpful Report

Posted 3 years ago

“The manager in Fraddon is extremely rude. So bad. I was a good customer and I am not going back any more.”

Helpful Report

Posted 3 years ago

“Very disappointed with customer services Rihanna served me today was rude and made me feel uncomfortable Wong be going again to this store Telford”

Helpful Report

Posted 3 years ago

“Ordered online click & collect had no response for some reason took £98.03 out my account no goods and saying I used chip an pin when I ordered online very strange think there’s a scam going on”

Helpful Report

Posted 4 years ago

“I would like to thank the lovely staff at Dudleys T K max who delivered chocolates and biscuits for the residents & staff here at Broadway Halls Care Home, we very much appreciate this act of kindness.”

Helpful Report

Posted 4 years ago

“I love Tk maxx. But the on line experience is a different matter. As far as the product was considered, all was well and I loved the lamp shade that I received via click and collect. The delivery service was great and communication was brilliant. The website needs some work as there is not enough photos or description of the product. No info on what the material was or colours. There was one picture that you couldn’t zoom in on. You just have to make sure that you look at the product before you leave the stoop to save you coming back to return it if it’s not what you thought.”

Helpful Report

Posted 4 years ago

“My favourite shop but they use the Worst uk courier (hermes)they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress. Regrads”

Helpful Report

Posted 4 years ago

“My favourite shop but they use hermes the Worst uk courier .. they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress. Regrads”

Helpful Report

Posted 4 years ago

“Thank you to Liz at TKMax, Menai Bridge Retail Park. I went to TKMax in Menai Retail Park, Bangor, North Wales to have a look at the sales & obviously it was pretty chaotic with customers discarding clothes & objects everywhere, which meant some items got separated. I was trying to find an assistant & Liz came to my rescue; she is a fabulous advert for TKMax customer service as she helped me look for a missing earring with a smile on her face & a lovely attitude. Later on I found a coat minus it's belt & after approaching several members of staff who shrugged their shoulders & walked away, Liz came round the corner & she offered to look behind the counter & in the changing room in case a customer had discarded it there. She also suggested my cousin use the online TKMax to find a jacket that the store didn't have in her size & we found one & purchased it online there & then. I don't think my cousin would have thought of this without Liz's help. She really made our day & I would like to say a huge thank you to a smashing assistant. 👏🏻👏🏻👏🏻”

Helpful Report

Posted 4 years ago

“Amazing customer service, in general I like TK Maxx, but just before Xmas they made me very happy, with Roberto Cavalier trainers, Tommy Hilfiger leather loafer, Kenneth Cole jacket, all in all great quality, and Killburn ( London) branch deserves a well done from me as they are always there to help you, thank you again for your great effort!”

Helpful Report

Posted 4 years ago

TK Maxx is rated 4.3 based on 290 reviews