Name: TK Maxx
Rating: 4.26

“Absolutely unprofessional and difficult manager(male , who for reasons unknown refused to provide his name). I've bought shoes in the Oxford street store and they were a wrong fit for my mother, so i have decided to return them in the closer branch. The shoes were bought on reduction hence there were signs of people trying them on outside. Anyone ever been to TKMAXX and surely the person who calls himself a manager should know that most of the retail there does not come in the original packaging (eg. shoes do not come with a box on a purchase) and particularly reduced items are often broken, have stains etc. The manager refused the return on the grounds that firstly he claimed that given the fact that shoes were bought in another branch he cannot verify if there were or were not signs of usage. Seriously? As if he worked in Oxford street branch he would personally know the condition of each pair of the shoes in the branch? He suggested that i could only return them in Oxford street brunch. Really? There are different laws or regulations in the different branches or the manager is playing God? Unacceptable behaviour and totally unprofessional behaviour. I am a TKMAXX fan and I've left thousands in TKMAXX in the last 8 years and an employee like that is a total turn off, never wants to go to that store again.”

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Posted 4 years ago

“Great stuff ! Looked too good to be true”

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Posted 4 years ago

“The manager in Fraddon is extremely rude. So bad. I was a good customer and I am not going back any more.”

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Posted 4 years ago

“Very disappointed with customer services Rihanna served me today was rude and made me feel uncomfortable Wong be going again to this store Telford”

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Posted 4 years ago

“Ordered online click & collect had no response for some reason took £98.03 out my account no goods and saying I used chip an pin when I ordered online very strange think there’s a scam going on”

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Posted 5 years ago

“I would like to thank the lovely staff at Dudleys T K max who delivered chocolates and biscuits for the residents & staff here at Broadway Halls Care Home, we very much appreciate this act of kindness.”

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Posted 5 years ago

“I love Tk maxx. But the on line experience is a different matter. As far as the product was considered, all was well and I loved the lamp shade that I received via click and collect. The delivery service was great and communication was brilliant. The website needs some work as there is not enough photos or description of the product. No info on what the material was or colours. There was one picture that you couldn’t zoom in on. You just have to make sure that you look at the product before you leave the stoop to save you coming back to return it if it’s not what you thought.”

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Posted 5 years ago

“My favourite shop but they use the Worst uk courier (hermes)they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress. Regrads”

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Posted 5 years ago

“My favourite shop but they use hermes the Worst uk courier .. they are not professional first experience they delivered my order to wrong address... second experience they gave me Two hours time slot 5 to 7pm at 7:15 i received email saying they rescheduled delivery from 7 to 9 pm means i had to cancel my Saturday evening plans and wait for them.. i eneded up waiting at home for nothing as they didnt show up i had to call sender on monday and cancel my order .. make sure dont make an order if its hemes if you wanna save your self a stress. Regrads”

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Posted 5 years ago

“Thank you to Liz at TKMax, Menai Bridge Retail Park. I went to TKMax in Menai Retail Park, Bangor, North Wales to have a look at the sales & obviously it was pretty chaotic with customers discarding clothes & objects everywhere, which meant some items got separated. I was trying to find an assistant & Liz came to my rescue; she is a fabulous advert for TKMax customer service as she helped me look for a missing earring with a smile on her face & a lovely attitude. Later on I found a coat minus it's belt & after approaching several members of staff who shrugged their shoulders & walked away, Liz came round the corner & she offered to look behind the counter & in the changing room in case a customer had discarded it there. She also suggested my cousin use the online TKMax to find a jacket that the store didn't have in her size & we found one & purchased it online there & then. I don't think my cousin would have thought of this without Liz's help. She really made our day & I would like to say a huge thank you to a smashing assistant. 👏🏻👏🏻👏🏻”

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Posted 5 years ago

“Amazing customer service, in general I like TK Maxx, but just before Xmas they made me very happy, with Roberto Cavalier trainers, Tommy Hilfiger leather loafer, Kenneth Cole jacket, all in all great quality, and Killburn ( London) branch deserves a well done from me as they are always there to help you, thank you again for your great effort!”

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Posted 5 years ago

“Great value friendly assistance great place to shop always something new to buy”

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Posted 5 years ago

“My experience about the product and delivery time very good.”

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Posted 5 years ago

“David in the Glasgow store was very friendly and he suggested a loyalty card for me which I didn’t know about prior to my visit .”

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Posted 5 years ago

“Unbelievable customer service. Bought large mirror in Drogheda store, which did not fit in my car, one of the TK Maxx employees Gareth saw it would not fit and offered to deliver with his Jeep the following day, Sunday morning, which he did. He would not take any money or even a bottle of wine as thanks. Amazing service!”

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Posted 5 years ago

“TK Maxx customer services department simply do not care about their customers. Having sent over 10 emails whilst also making numerous phone calls concerning a incorrectly labelled item of clothing, I was simply ignored. My time was also wasted, waiting at home for a agreed collection that did not happen. Having raised a complaint, it was simply brushed under the carpet. I will not be using this pathetically run company anymore.”

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Posted 5 years ago

“Just had a bad experience in TK Maxx Croydon. I’ve bought Valentino bag in July went for holidays, used it for 2 weeks and it just collapsed. First inside material has teared, then the ziņo collapsed. I drove to Croydon Tk maxx, which is the nearest to me, but they have refused to issue a refund and sent me to Bromley. Why do I neēd to spend all this time driving if it’s the failu of the manufactuter?? Now I doubt that they sell originals. I’ve explained it to Amy, the manager, but she just told that I need to go to Bromley. I believe I bought it in TK Maxx, why I need to go to different store? She just didn’t want to take responsibility and wanted to get rid of me.”

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Posted 5 years ago

“Just had a bad experience in TK Maxx Croydon. I’ve bought Valentino bag in July went for holidays, used it for 2 weeks and it just collapsed. First inside material has teared, then the ziņo collapsed. I drove to Croydon Tk maxx, which is the nearest to me, but they have refused to issue a refund and sent me to Bromley. Why do I neēd to spend all this time driving if it’s the failu of the manufactuter?? Now I doubt that they sell originals. I’ve explained it to Amy, the manager, but she just told that I need to go to Bromley. I believe I bought it in TK Maxx, why I need to go to different store? She just didn’t want to take responsibility and wanted to get rid of me.”

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Posted 5 years ago

“TK Maxx you ruined my weekend. My wife had bought 3 curtain rods from castle hill store and since we needed more we called up every single store. Hillsdale store said they have two in stock. I rang them again if we can pay over the phone as it was 3:00pm on Saturday and I had to drive an hour. They said you should come to store. Fair enough! Again I called and asked if they can hold it for 24 hours they said we can hold it until end of today. Fair enough! I drove an hour and when I got there the guy showed me two different rod! That none of them was the item number I gave them and they confirmed! Even those two rods weren’t the same color! He told me sorry the lady who answered you made a mistake and she brought the closest items. Honestly do you understand what you’ve done to me on that day?”

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Posted 5 years ago

“Terrible customer service, rude, stroppy supervisor who refused to serve a customer 1 minute after official closing time. No need to take a bad day out on the customers! Service with a smile goes a long way!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone

TK Maxx Reviews