Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund for postage even if its wrong! Ordered a £135.00 jointer and paid for turbo delivery that was last friday today I received a £50 sander and get told by Alysha at customer services that I am not entitled to a £5.00 refund Thats the end of buying from tool station for me. Plenty of others sell goods online! I am still waiting my jointer I paid for I already have a sander but not the cheap one you sent out to me!”

Helpful Report

Posted 5 years ago

“Arrived at bridgwater 15/11/19 10.00 am… Arrived at bridgwater 15/11/19 10.00 am branch today and could not find what I required in book asked supervisor on counter to look for me she handed me the same book ,I said that's the same book as over there so I looked at original book again ,I then still could not find it asked could you look on your screen she said she couldn't I then asked if she could check or call office she said she's not allowed to go to the office I then left and now writhing this .I have never been so humiliated in my life and am a regular customer and have been for maybe 20 years and was in whitladies rd clifton on there opening day of there 1st branch. Anyway rant over”

Helpful Report

Posted 5 years ago

“Tried to enter the win a bam competition that was advertised in the newsletter I received today. Been on numerous Toolstation web pages...where is the entry form...how do I enter...I await a response from Toolstation and I’ll be checking my emails and review sites everyday for other customer responses”

Helpful Report

Posted 6 years ago

“Promised 5 working days shed delivery. 13 working days later and the goods have,it turns out, not even been shipped yet. Toolstation quite unhelpful. Their website still says 5 days for these Forest Garden sheds even though they admit this is not going to happen if you are anywhere in Scotland.”

Helpful Report

Posted 6 years ago

“I ordered and paid for a lawnmower and strimmer on Thursday 4th July. Told it would be ready for collection on the friday. Went in the afternoon to pick it up to be told it was not yet in try Saturday. got phone call Saturday to say it still was not in. I rang central office on Tuesday who said it had been delivered to my local tool station the day before. I went down to collect it on the Tuesday. Took it home to find the strimmer was damaged. Rang central office again and they arranged to have it picked up on Thursday morning 11th July. I have not heard from tool station since and still have not got a lawnmower after paying in FULL 12 days ago.”

Helpful Report

Posted 6 years ago

“Dire. Bought a multi-tool. it gave up before the day was out. I got a replacement. It gave up after 4 hrs use. Asked for a refund. No, because it had been used. It wasn't even a week old...”

Helpful Report

Posted 6 years ago

“Bought petrol chainsaw from Kinning Park branch. Did not work returned to Toolstation and after inspection refused to accept as there was smell of petrol. The tank had been emptied but when opening fuel cap there was a smell of petrol.Unsure how you can operate petrol chainsaw without petrol They asked me to take the product away without any focus on replacement/refund. I told them to keep it on Toolstation premises. Kinning Park now saying they did not receive returned product.”

Helpful Report

Posted 6 years ago

“Very poor service , they are quick enough to take your money and then it takes a week to get your money back, ordered in good faith for a Saturday delivery and they then tried to deliver the wrong items , spoke to them and was told I’d get the correct items by Tuesday lunch! Did not happen. I rang them and was told they did not know what had happened, asked to speak to a manager who rang me back in the afternoon. Her name was Megan not the one on maternity leave.! She promised me she would ring me back at 9 am the following day, guess what she didn’t and when I rang at 9.30 she was apparently on another call and I was told that I would not get my items, so offered a refund, what a poor service and very disappointed in the unprofessional Manger of working for toolstation for 20 years.”

Helpful Report

Posted 6 years ago

“Your review counts! You reviewed Toolstation Add photo william breeze 5 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Purchased can of Thompson 10 year… Purchased can of Thompson 10 year waterseal to temporary repair a damaged flat roof,It arrived with the lid off in the box(NO CLIPS),put it on expensive front door mat,signed for it courier left(WEARING LATEX GLOVES)then I realised why,it had leaked all over the Door Mat.I contacted Toolstation who wher helpfull "AT FIRST" untill they suggested scrubbing it of the next day as it was waterbased and not waterproof,Its roof sealer for Christ's sake!!!,Anyway won't be buying off them again...”

Helpful Report

Posted 6 years ago

“Went into Stevenage store where as a company we have a big spend ordered a set of dewalt flat bits which were advertised at 19.99 great price went to pay and seen it was 29.99 told the cashier the display behind him was clear they were on offer he got his supervisor who said that starts Monday I argued as it was advertised at that price I should be charged that or take the signs down with false advertising he refused I phoned customer service who were not interested and said they can put signs up and sell at what they want I think there wrong and will be going trading standards with my complaint if this is how they treat a big spender how would a little spender be treated ? Bought my product from screwfix who were shocked at what I told them”

Helpful Report

Posted 6 years ago

“Poor, Unreliable, Delivery and collection Ordered 10 Barlo Radiators 6 weeks ago. Arrived Poorly packaged, Damaged on 5 Occasions now. Customer Service truly don't care. Explained that winter is here and no heating in the house and their attitude is OH WELL. They will arrive when they arrive. Delivery dates not correct. Collection for damaged Item dates Not correct. PROMISED TIME AND TIME AGAIN THAT RADIATORS WILL BE PROPERLY PACKAGED AND PROTECTED. RUBBISH-LIES-BULL. Barlo Compact Radiators keep arriving in THIN PLASTIC FILM WRAP. 6 WEEKS on and I am still 3X RADS down. 3 arrived today.. Guess what. YES ALL DAMAGED. NO PROPER PACKAGING FROM TOOLSTATION POOR POOR POOR SERVICE, AND NO INTEREST FROM CUSTOMER SERVICE Shame really. Used tool station for years. Time for a change. Hello SCREWFIX”

Helpful Report

Posted 6 years ago

“Bought 66 Luceco downlights from toolstation and had them fitted earlier this year. After a while the glass lenses started to fall out. Now over 30% have fallen out. I called customer service and they will not pay to replace them even though they are no longer IP65 rated and causing a danger in my house. Shocking customer service.”

Helpful Report

Posted 6 years ago

“Collect your order Don’t let Parcelforce or whoever they use deliver it Shed paint delivered Shed paint was smashed to pieces inside box Ruined my wooden floor my house rug and my clothes Good store Shocking couriers”

Helpful Report

Posted 6 years ago

“Got an email from them following an online purchase. Actually gave them a 5 star review with a comment "Quality product. Great delivery". They actually had the cheek to reject my 5 star review on the grounds that it was "Too vague". Really? Way to tick off a customer guys!!! Obviously, that's not a response that came from a machine. It takes a human moderator to be that dumb. So I resubmitted a much more detailed 1 star review making it crystal clear what I thought of their bs. They didn't like that one either in spite of its enhanced clarity. Have you ever heard anything like it? So what do we conclude from this? Well, as far as Toolstation management are concerned its APPROVED ONLY reviews that are allowed on their website.”

Helpful Report

Posted 7 years ago

“Nothing against Tool Station and the products.. happy with the service of some employees and goods.. Except for one employee who works at our local branch in Weybridge. Unfortunately this is not the first time that the manager, Mo, has been rude to us. Previously when we had asked to see products before purchasing he would be reluctant and you would feel that you are inconveniencing him and that it is a big issue for him to show you the goods. You just feel he is not happy about serving customers and there is the question of why work in retail then? However, in the past we have ignored his rudeness with a smile. But on this occasion he had more attitude than normal and was extremely rude. When we mentioned to him that this is not the way to speak to customers and that he was rude he started recording us... Never again will I go to this shop.. no thank you ... I will take my business to another branch or shop online... or go else where.. Screw fix is just across the road :-)”

Helpful Report

Posted 7 years ago

“some of the staff are damn right rude and arrogant like Daniel at the Halifax store. Complained to head office!”

Helpful Report

Posted 7 years ago

“Toolstation Canning Town branch were very rude and disrespectful I have made a formal complaint to head office.”

Helpful Report

Posted 7 years ago

“Paid £350 for a Cordless drill and it was faulty within 1 week and only used a few times. Toolstation refused to refund me and are doing nothing but giving me the runaround.Inverness Store supervisor claimed "it's not his problem" Buy elsewhere, anywhere other than toolstation”

Helpful Report

Posted 8 years ago

Toolstation UK is rated 3.7 based on 710 reviews