Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service 1000 pounds on power tools never received them. Now toolstation are trying to locate them before they refund me when I have not received absolutely disgusting. Hour long wait to talk to somebody issues is still not resolved.”

Helpful Report

Posted 5 years ago

“In the middle of decorating and I needed some more paint. Thought it would be safer to order of toolstation but what was suppose to be next day delivery has been a week and now they are say it has been delivered. I have no delivery and no reply’s from emails I have sent them”

Helpful Report

Posted 5 years ago

“I placed an order on the 7th may I have still not recieved my order, as key workers we rely on delivery’s on time, you can’t even contact them to find out where orderers are”

Helpful Report

Posted 5 years ago

“Customer service non existent ,same as refunds for items not supplied, even after a " signed for" letter requesting refund ,still no response. Awful service ,the worst company I've dealt with in 50years . AVOID AT ALL COST”

Helpful Report

Posted 5 years ago

“Avoid toolstation at London road… Avoid toolstation at London road Enfield unhelpful staff with bad attitude the manager attitude was contact head office as I don’t care. Head office don’t answer phone or reply to emails was told by manager at store that they don’t care about customers and was sarcastic and rude one of the staff started shouting at me there is no social distancing when ask the staff and manager why this is the manager said it’s not my problem. AVOID THIS STORE IF YOU WANT TO AVOID CORONAVIRUS”

Helpful Report

Posted 5 years ago

“Bad experience shopping online,Not recommend it,I've got about a week and it has not arrived. They arrived more quickly ordered products from China on aliexpres .”

Helpful Report

Posted 5 years ago

“Having placed an order via click and collect and receiving text message to say goods are ready to collect. I was somewhat miffed as to why when I made the 20min journey to the branch to pick up items,I was told goods were not in stock and that a refund would be made( still waiting for said refund). Why could they not have sent me a text to advise me of this before I made the journey or indeed why did they say goods were in stock in the first place. This is poor service in my view. Surely this cannot be blamed on Covid 19.Staff incompetence or maybe their stock system needs an overhaul? Either way very disappointed with Toolstation.”

Helpful Report

Posted 5 years ago

“made a £52 order, only received £20 worth of gear, during lockdown, these online firms must be doing drugs, either that or the courier firms are proper at it. And you have no chance of getting a reply off any of em..........oh wel paying in cash from now on at SCREWFIX!!!!!!!”

Helpful Report

Posted 5 years ago

“Don't use them ,they take your money and don't come up with the goods. Total lack of communication regarding orders.”

Helpful Report

Posted 5 years ago

“Total lack of communication regarding orders paid for and not received. Don't use them ,they quickly take your money and don't come up with the goods .”

Helpful Report

Posted 5 years ago

“Ordered products over a month ago. Sent numerous emails via web site all I got back was a covid 19 message .You cant speak to anyone direct.In the end requested refund via web site and low and behold all I got back was a covid 19 message. This company are nothing but thieves and hopefully after covid 19 is passed this company will flounder and will no longer exist.VIVA SCREWFIX!”

Helpful Report

Posted 5 years ago

“Unfortunately I get bad experience with them and can't recommend that place to anyone. Firstly no refund or exchange for unopened and sealed item (wrong size) Secondly I re-orded another one online, received my comfirmation ref.number, but couldn't collect it, as system was still in pending stage!!! After waiting outside for another 30min. been told that system crashed and order could not come till tomorrow. What??!! Are You Seriously?!! What the point to buy online if you have issues like that? That shows disrespect on personal time, and client. Sadly that I cannot give them less than 1 star”

Helpful Report

Posted 5 years ago

“There is no option for no stars but even if there were a ranking of zero would be far too high. Ineptitude and incompetence at its highest level. After ordering goods to a value of just short of £100 on a click and collect basis I'm still waiting a week later for any kind of communication. Their phone lines have been out for at least a week and their website now states that it will take 3 to 4 days to answer an email. They have taken my money and abandoned any form of customer service to the extent that I demanded a refund 3 days ago and again I've heard nothing. Toolstation are an utter disgrace when other suppliers are performing brilliantly during the coronavirus with virtually no delays or drop in customer service. I will never use Toolstation again”

Helpful Report

Posted 5 years ago

“Used click and collect. Told item was in stock only to arrive at store to be told not in stock. Then told toolstation not processing ANY refunds until corid virus crisis over. THEREFORE AVOID TOOLSTATION”

Helpful Report

Posted 5 years ago

“After buying online an item, I went to collect it and it was given to another buyer. I was disappointed and was said " call for refund". I showed my invoice and didn't care. They suppose to keep your order for 30 days. They are absolutely unprofessional and don't bother if the customer is satisfied with them. Never buy there”

Helpful Report

Posted 5 years ago

“Do not touch this cowboy of a company. Brought drain rods that snapped within 10 mins of using them, leaving me with stuck rods in the drain. Canterbury branch very unhelpful, customer service very unhelpful .”

Helpful Report

Posted 5 years ago

“sold second hand returned items and delivery never come, very unhelpful.”

Helpful Report

Posted 5 years ago

“even this site dont work so less bad reviews show up”

Helpful Report

Posted 5 years ago

“what did not go wrong paid for a shower screen 13 weeks ago got told it would arrive in 3 days then got an email 12 days later to say no address given order cancelled ordered again PAID AGAIN. 13 Weeks later 28 emails 6 refunds that did not work and 5 phone calls omg it should be on tv comedy show computer says nooooooooooooooo all work of none working failed script it a joke”

Helpful Report

Posted 5 years ago

“Never shop in this store ...went on line to see if they had 2 bathroom mirrors in stock they said yes so drove from my home 10 miles away only to be told none in stock only for delivery, as i needed them the member of staff said he could get them delivered next day (great) so paid and left, next day no delivery rang and asked why... Norman the member off staff put the wrong address down . The lady could not deal with this so past me on to someone else who promised to cancel the order and have it sent to the right address the next day ... Guess what no mirrors, rang again was told the order was not coming as the mirrors where out off stock and would not be in for another week but can't promise... as it's 2 days before Christmas there's no way i'm get the mirrors in that week so this would make it 2 weeks not one and that's only if their suppliers deliver on time (Doubtful being only 2 day until Christmas) so cutting a long story short i will never shop in tool station again it was the first time i've shopped there and the last .. customer service very poor .”

Helpful Report

Posted 5 years ago

Toolstation UK is rated 3.7 based on 710 reviews